Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Experience

Rims and tires fit as expected and price was more than reasonable. Arrived mounted and balanced so install was simple. Package arrived even faster than expected. Overall a great experience!

September 18, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

I love my new setup

I love my new setup, I couldn’t be happier!

October 3, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support! Enjoy the new setup!

Rated 5 out of 5 stars

Great Experience!

Great, user-friendly website! Very easy to navigate and especially like that you can see actual pictures of what the wheels will look like on your particular vehicle model! From search start to delivery was smooth! Satisfied customer here and highly recommend Fitment Industries!

September 19, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great review! Thanks so much for your support!

Rated 5 out of 5 stars

Great site and fit

Super easy to use website for selecting wheels and tires. You can really dial in the exit fit for your vehicle. Purchasing was quick and painless and shipping was faster than expected.

September 12, 2025
Unprompted review
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Reply from Fitment Industries

Great to hear we could provide a quality experience. Thanks again for choosing us for your build!

Rated 5 out of 5 stars

Wheels and tire package

Wheels and tire package came in faster than stated in perfect condition, came as listed, I really liked the customer pics of fitment. Helped me pick my wheel size and offset

September 23, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your great feedback!

Rated 5 out of 5 stars

Good Customer Service

Wheels I wanted had a real long lead time and they helped me find a similar wheel that was in-stock and ready to ship.

October 2, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordered a wheel and rim package for my…

Ordered a wheel and rim package for my MK7 GTI. I had a couple of questions prior to ordering that were quickly answered via email. The ordering process was simple and quick. I received my package a week earlier than estimated. Everything looked great, and installation was a breeze.

My only issue was navigating the site via mobile. It was kind of hard to find hub centric rings for the wheels I ordered, and eventually I gave up and ordered them from somewhere else. Not a huge deal, but just food for thought.

I know there’s a number of people who have had issues with Fitment, but I can’t say I had any myself. Maybe there’s new employees or something. Hopefully things stay positive for them moving forward.

September 22, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback! We'll take the mobile issues into account and have our team take a peek at the UI. Thanks again!

Rated 5 out of 5 stars

Great communication

Ran into a snag with a part being on backorder but the great team at fitment had a+ communication and get my issue solved quickly. I’ll always chose fitment industries for ordering car parts.

September 23, 2025
Unprompted review
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Reply from Fitment Industries

Evan - Thanks so much for your continued support!

Rated 5 out of 5 stars

Great service and accurate info.

The advise was accurate and the fitment is good. The BBS wheels arrived in good condition and on time. They even came with the PFS rings and lug nuts, which I didn't expect.

September 11, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support and we're glad we could provide a quality experience!

Rated 5 out of 5 stars

Great Wheels and Coilovers – Service Good, But Needs Faster Updates

Ordered a set of wheels and BC Racing coilovers. The wheels arrived on time and in perfect condition—exactly as pictured on the website. The photos were super helpful in making my decision.

The coilovers were delayed, but that was due to UPS and not the seller. However, the order status on the website wasn’t updated promptly, which made it harder to track where the delay was coming from. Hopefully, they improve that part of the process so customers can stay in the loop more easily.

Overall, great products and service—I’d order again!

September 19, 2025
Unprompted review
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Reply from Fitment Industries

Ken - Thanks so much for the feedback! For context on the tracking, there is a link directly to the carrier's page on our tracking page to follow along with their updates. We're unable to integrate their tracking into our website but we'll continue to look for ways to improve. Thanks again!

Rated 5 out of 5 stars

Good Experience

Arrived on time, good packaging, good experience.

September 26, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate your support!

Rated 4 out of 5 stars

shipping was great but my wheels did…

shipping was great but my wheels did come scratched up from putting the tires on but other then that everything was easy going

September 26, 2025
Unprompted review
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Reply from Fitment Industries

Max - Feel free to reach out to us at wheels@fitmentindustries.com so our team can take a look at the damage. Thanks!

Rated 5 out of 5 stars

Fast shipping

The overall experience was positive, with the wheels presenting an appealing aesthetic. However, the wheels were not properly balanced, which is a concern. I am otherwise satisfied with the product and will contact customer service to inquire about reimbursement for the balancing service.

September 27, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support! We'll be happy to assist with the reimbursement of the rebalance and you can reach us at wheels@fitmentindustries.com for our team to assist. Thank you.

Rated 5 out of 5 stars

Great service

Great service, great prices, and fast delivery. I will be buying again soon.

September 26, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your feedback!

Rated 5 out of 5 stars

I did a lot better f shopping around…

I did a lot of shopping around for wheels and tires. This site was much easier than most to navigate. They also had better pricing on what I was looking at than any other site. Shipping stated it would be about two weeks but wheels arrived in 8 days. Packaged very securely. Tires mounted and wheels balanced. Couldn’t be happier!

September 15, 2025
Unprompted review
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Reply from Fitment Industries

Great to hear we could provide a quality experience! Enjoy the new shoes!

Rated 5 out of 5 stars

Amazing Service

Delivered fast even though there was a damaged part that delayed the shipment only got here 2 days late! 3 of my wheel caps were also missing but after talking to support they were super fast and responsive to get it handled and had them shipped literally the next day! Amazing service and response times, will be shopping here for all my future wheels!

September 25, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support Colby!

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