Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was very helpful with…

Customer service was very helpful with the offset I was looking for as I was not sure. My order shipped in 2 days and I received them 3 days earlier than the estimated date. Rims were nicely packaged and an exact fit. My only tiny gripe is I had to source proper fitting centering rings but again I am a novice at this type of customization. Very happy with my purchase and the whole experience I will be back with more of my vehicles.

October 8, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for the great review, Matthew!

Rated 5 out of 5 stars

First time customer

I highly recommend due to the affordability, quick delivery and overall great experience.

October 13, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build!

Rated 5 out of 5 stars

Great service and products

Website guided me to products that fit my needs and worked well together, which was especially helpful since I was changing my wheels to a different size. Finished product looks great!

October 3, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support, Jack!

Rated 5 out of 5 stars

First time buyer and I was pleasantly…

First time buyer and I was pleasantly surprised by how well protected the wheel and tire packages were when they arrived. It really shows the care their shipping department takes! A++ Will definitely use them again in the future.

October 3, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for choosing us for your build, Joe! Enjoy the new shoes!

Rated 5 out of 5 stars

Wheels came before the delivery date

Wheels came before the delivery date, perfect condition, constant updates every step of the way.
Would definitely do order wheels and tires from them again

October 10, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build, Joseph!

Rated 5 out of 5 stars

Amazing service

I was extremely stressed out trying to make sure I could find a pair of rims that looked really nice, matched my car, and also fit as well. I spoke to one man over the phone and he answered all of my questions. My rims even came in earlier than fitment suggested!
All in all, this company is extremely knowledgable and they know what they’re talking about when it comes to getting the fit for a nice rim. It’s worth every penny especially if you want everything done right

October 10, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great review and glad that we could help out with the build! Thanks again for your support!

Rated 5 out of 5 stars

Trustworthy and helpful

I placed an order for some wheels that weren’t in stock and were not in production. I was bummed to say the least, but I was contacted by one of the representatives who helped me choose a new set that was identical.
The customer service is definitely great, and the selection of wheels is vast!

August 27, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, Daniel!

Rated 4 out of 5 stars

Good experience for a problem I created

I messed up and ordered the wrong thing but they were quick with helping me change my order to what I desired and got it to me in a reasonable amount of time. Lots of stock to cool wheels and fairly priced.

September 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for choosing us to complete your build!

Rated 5 out of 5 stars

Tesla Model Y Juniper look amazing

I was really happy with how fast the shipping was and the recommendations from fitment industries for my purchase. They also have great informative videos on YouTube about there products. The audhan bronze wheels on my red Tesla model Y Juniper look amazing. Thank you.

October 12, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Glad to hear we could provide you with a great experience. Thanks again for your support!

Rated 5 out of 5 stars

Fast service

I ordered a replacement wheel for my wife’s car it took five minutes and the wheel arrived in about 5 days

September 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, Patrick!

Rated 5 out of 5 stars

Super easy to work with

Super easy to work with
Ordering made simple
High quality product
Fast delivery
Would recommend to anyone
Answered a ton of my questions right away

September 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, David!

Rated 5 out of 5 stars

Nicest set of wheels ever bought

Nicest set of wheels ever bought. Easiest to install. Quick delivery. Would by again from Filtment Industries.

October 9, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for the great review and for choosing us for your build!

Rated 1 out of 5 stars

They sent my package to someone else and sent his to me..

Never have I ever delt with such a level of incompetence. First time I went through them, I purchased wheels that were labeled as in stock, buy them, get a call hours later saying they don't have them pick something else, whatever, I find different ones, buy them, they send me the wrong wheels with a completely different bolt pattern. Years later today, I give them another chance, I order wheels AND tires package through them along with accessories...they sent my package to a completely different person, and sent his to me...I can't even begin to understand how the warehouse team can manage that. Every customer support member i talked to was baffled and couldn't even make sense of the situation it was so bad.

So now me and this stranger have to rely and trust that we send each other our packages undamaged or tempered with. I would not suggest them, they are the most unprofessional business I've ever delt with! A fricking Etsy solo operated business runs better then this company.

October 7, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

David - We deeply apologize for any inconvenience as this seems to be a possible mixup of labels. We'd like to review this further but we are having difficulty locating an invoice so we've reached out via Trustpilot for a bit more information. If you could please provide that asap, it would be greatly appreciated. Thank you.

Rated 5 out of 5 stars

Always smooth transaction

Always smooth transaction. Items as described. No complains 5*****

October 7, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

First time customer here

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my shipments while making the deliveries. Wheels were perfect upon arrival and I’m very pleased with the quality and the whole process. Thanks, James

October 5, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Gifts for my Step son Ride!!

My son and I love the selection of wheels Fitment Industries has and all the parts you need to upgrade your ride. We are very pleased with the professional service and fast shipping. We are for sure looking forward on continuing to order from here again, for more upgrades. Thank you..

October 4, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Glad to hear we could provide a quality experience! Thanks again for your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look