Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wheels and tires for my odyssey

Great experience from start to finish! Very helpful and knowledgeable! Great communication and fast shipping!!

November 17, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build!

Rated 5 out of 5 stars

Great Customer Service

Customer service was extremely helpful with an update to my order. the packaging and assembly was top notch. Thank you!

November 13, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the wonderful review, Joe!

Rated 5 out of 5 stars

Wheels/ tires came as ordered

Wheels/ tires came as ordered. The packaging was phenomenal. I purchased wheels and tires from others and they were never packed and protected like figment industries were. Great attention to detail

November 18, 2025
Unprompted review
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Reply from Fitment Industries

Happy to hear we could provide a quality experience, David! Thanks again for choosing us to complete your build!

Rated 5 out of 5 stars

Good experience!!!

Good experience here!!! Great price and super fast shipping. Would definitely shop here again. Thank you!!!

November 12, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for the great review! We appreciate your support!

Rated 5 out of 5 stars

concierge fitment guide

for most, looking for an atypical fitment. Fitment rep guided me through the entire fitment process using previous orders and fitment guides to guarantee an unusual fitment sizing me up from a 255 to a 275. Met every expectation to a gorgeous set of wheels.

October 27, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great review, Stan!

Rated 5 out of 5 stars

Customer for life

The people at Fitment Industries were amazing. Everyone I dealt with was professional, knowledgeable and best of all nice. I’m new at modifying my car and they made learning about wheels and different fitments much easier. Customer for life

November 10, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for the great feedback, Ralph! Thanks for choosing us for all your builds!

Rated 4 out of 5 stars

Bad quality inspectors

I would love to do 5 stars, however 2 tires I ordered were out of round and it took almost a month to do the warranty claim for them. When doing the warranty claim I noticed a chip on the top inside of my lip on the rim, presumably due to the tires being stretched maybe something hit it in shipping I’m not sure. It’s fairly large.

November 6, 2025
Unprompted review
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Reply from Fitment Industries

AJ - Sorry to hear about the claim. When it comes to warranty claims, we're typically at the mercy of the manufacturer for the process as they offer the warranty coverage. With QA, it's pretty tough to determine a tire out of round without a road force balance or the weight of the vehicle on a tire, hence why these wouldn't have been stopped within the warehouse. We apologize for the headache on this and show that our team has just recently finalized the claim. Please do not hesitate to reach out with any questions about the damage as we'll be more than happy to take a second look into this. Thank you!

Rated 5 out of 5 stars

Easy process from start to finish

Easy process from start to finish! Shipment quality top notch!

October 28, 2025
Unprompted review
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Reply from Fitment Industries

Hector - We appreciate the great review and we're glad to hear we could provide a quality experience!

Rated 1 out of 5 stars

Not trusted

Not trusted.
We purchased a set of wheels. Weeks later they emailed us that the wheels are out of stock. We chose another set....
They sent the wheels to the wrong address. FI had that guy repack the wheels and send them to me instead. Wheels were bad and had to be removed. Rims were didnt fit like the website said. The steering is all off. Had the car shaking soo bad. 3 wheels had lumps on them or something. Not round. They wont refund or credit us after they had us go spend a bunch of money getting the proof. We were never refunded that money or anything. We spent over $600 in alignments, balancing and roadforce proof from tire les schwab. Plus we had to get a new set of tires. After we got the proof. They wanted more proof and pictures of each tires and all. This company is a circus.
We gave them free money for a set of wheels that had to be disposed.
After months of waiting. We told them our situation and all. They made it as difficult as possible.

April 29, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Angel - We're having some difficulty locating an invoice associated with the name in this review so we've reached out via Trustpilot in hopes of getting ore information. As for your order, it sounds like there is quite a bit more at play here. It's incredibly rare for 3 wheels to have some sort of out of round issue. We're wondering if this could be associated with road hazard damage or something similar. Regardless, we're happy to take a second peek into this should you provide contact and order information. Thank you.

Rated 5 out of 5 stars

Best pricing, fast shipping

Best pricing, and fast shipping, great experience!

October 17, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, Leng! We greatly appreciate you choosing us for your build!

Rated 5 out of 5 stars

Quick service

Quick service, great user interface. Quick and simple shipping. 2nd set of wheels from these folks, will shop again!

October 20, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for choosing us again! We appreciate your feedback on our quick service and user interface.

Rated 5 out of 5 stars

Steve Hamilton AKA “The Wheel Jesus”

Steve Hamilton AKA “The Wheel Jesus”, you handled business & did me right. HUGE selection, great prices, and delivered the right product. I would recommend and will order again myself. Would have bought wheels too, but the 26” TIS 507B have been on Backorder for 6 months. Please make a call and get me a set. Thanks.

October 21, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for the support, Ryan! Sorry about the backorder on those TIS wheels. Production on those larger wheels tend to be a bit slower due to demand. Feel free to give us a ring and we might be able to set you up with a backorder deposit to secure you a set when they do come back into stock. Thanks again!

Rated 5 out of 5 stars

Two thumbs up to Fitment industries

Two thumbs up to Fitment industries. I am very happy with their service.

October 22, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for the great feedback and we're happy to hear we could provide a great experience with our service!

Rated 5 out of 5 stars

They had the fastest shipping and have…

They had the fastest shipping and have had the best quality by far.

October 21, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for choosing us for your build, Nick! We're happy to hear we could provide a quality experience.

Rated 5 out of 5 stars

Best customer service and best wheels and tires in the business

I had a long and complicated order, and managed to order some fairly bad-fitting wheels and tires for my car from these wonderful folks. I test fit one and realized my mistake, and Fitment Industries Customer Support Team worked hard to guide me in returning the order for a better fitment.

I got the replacement set tonight and mounted them and they are AMAZING, and fit with a beautiful flush look. These guys have great data, superb support, and an excellent assembly team that puts together wheel/tire packages that look like jewels when you put them on your car.

October 17, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build! We appreciate your support!

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