Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Received old tires

Customer support did good to give update on why shipping was taking a bit longer but when I received my wheels some of the tires were from 37th week of 2024 and I received in December of 2025 so I had lost about a year and half of the tires life when I bought them new, it says unprompted review but I received a message from them saying they wanted a 5 star review

December 12, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Hi Raul - we understand your concerns with the manufacturer date of the tires you purchased. Ultimately, we'd never sell anything that isn't high quality, but we can see where you would consider manufacturer date when you received the tires. We'd like to discuss this further, so we'll connect with you here to get your info and go from there. Thank you!

Rated 5 out of 5 stars

Excellent service!!!

These people went out of their way to make me happy. I tried to purchase a pair of open box wheels they had listed and there was an issue where they had to cancel the order. I saw them listed again and had the same issue. They apologized and said they’d ship me out 4 brand new wheels at cost direct from the factory if I wanted, just to make things right. I received my brand new wheels lightning fast and could not have been happier.
In a time where almost everything is automated and customers have little to no direct contact with a retailer, these fine people went above and beyond to make sure I was happy. What a great feeling.

November 11, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Dennis - thank you a ton for your patience and willingness to work with us! We appreciate you working with us and look forward to hopefully working with you again in the future. Thanks again!

Rated 5 out of 5 stars

Will shop here first from now on!

Best prices, really fast delivery, and wheels were well packaged!

December 7, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for your feedback! Glad to hear your experience with us was good.

Rated 3 out of 5 stars

Sent me the wrong hardware

Sent me the wrong hardware. Asked for lug bolts but received lug nuts. Kinda dumb for a "fitment" brand..

December 4, 2025
Unprompted review
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Reply from Fitment Industries

Hi Johnny - sounds like we made a mistake in sending you lug nuts instead of bolts. We are really sorry this happened, and want to make sure we make it right. We'll reach out to you here to get your info and should be able to connect you with a manager from there! Thank you for your patience.

Rated 5 out of 5 stars

Very good products and service!

My package arrived earlier than projected, was really packaged well, and the wheels/tires were blemishless, fits really good, and mounted perfectly. Very happy with my purchase.

November 29, 2025
Unprompted review
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Reply from Fitment Industries

Thanks Edwin! We really appreciate your feedback.

Rated 5 out of 5 stars

Customer Service

My wheels arrived in two deliveries; I thought the delivery of the lug nuts was missed. I sent an email to Fitment with this information. They got back to me immediately, and they sent a picture showing that the lug nuts were in one of the wheel boxes. Great customer service and quick! Thanks

November 28, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great review!

Rated 2 out of 5 stars

Disappointed.

Have used fitment in the past and were fine; not sure where the quality control process has declined. My first order completely left out a 4th wheel from shipping.... it just never came. At all. Got two used / damaged wheels as well. Literally looked like the wheels were test mounted or had curb rash on the inner and outer ends.
So, incomplete order and damaged. Filled out a promissary return exchange and was told I had to ensure the wheels were packaged and returned in good quality packaging which was kind of backhanded since the ones I received looked horrendous and were sent in boxes that appeared to either be extremely old or used, damaged, or both. Fine, still did my part... im a customer, not freight or handling.

Packed the damaged ones in a better box (in an FRS.. not much fun to drive to and from FedEx with wheels crammed in)... only to receive an incomplete set of wheels in the mail, again. Im not a difficult customer but this process really was unfortunate. Its just 4 wheels. Was offered a T shirt. Will not be returning, sorry guys.

November 25, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We're very sorry to hear that your experience with us was less than stellar. Upon review, it does look like the carrier had lost one wheel in transit and obviously damaged two wheels that we've since replaced. There was the need to file a claim for the singular missing wheel which led to a mistake by our team to send out 3 replacements originally. We apologize for this mishap and we'll be reaching out to discuss this a bit further. Thank you.

Rated 5 out of 5 stars

Great products and customer service

Brianna from customer service was amazing, had to send my wheel and tire package back but there was no problems at all and I'm extremely happy with my purchase

November 22, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build, Larry!

Rated 5 out of 5 stars

Easy to navigate

Amazing service. Called and got my product ordered right away, without any issues. Only wish the online part could do split payments, in case a gift card is used. Past that, it was great!

November 14, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We greatly appreciate the glowing review, Giddel!

Rated 5 out of 5 stars

Everything was made easy and when the…

Everything was made easy and when the wheels and tires arrived they came all ready to be installed, and with introductions on how to set up tms and everything. This is my second purchase and so far 10/10

November 20, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for taking the time to leave us such a great review, Angel. It's incredibly appreciated!

Rated 5 out of 5 stars

Tien S coilovers arrived in pristine…

Tien S coilovers arrived in pristine condition & shipment was faster than expected. Got them installed same day it arrived and very happy with the modification on my car. Looks great and handles even better!

November 20, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Happy to hear everything went well with the coilovers! Thanks again for choosing us for your build!

Rated 5 out of 5 stars

Needed Help and I got it.

I was on the phone several times with a representative and he made sure I got what I was wanting. He made this a very easy process and I received my package quickly. They fit just like expected. I was very happy with Fitment Industries

November 1, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for taking the time to leave us such a glowing review, Dustin!

Rated 5 out of 5 stars

Andrew crushed it for me

Andrew crushed it for me. He helped me every step of the way and now I am the proud owner of some sick wheels

November 13, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Robert - Thanks for the stellar review! We'll be sure to pass this along to Andrew!

Rated 5 out of 5 stars

Rims and tires arrived as expected

Rims and tires arrived as expected, no cracks no chips the only issues I had was the psi was at 55 so I had watched a review video of these guys before and I had deflated the tires to the correct 35 psi. The wheels were balanced they spline lug nuts were decent quality I switched the out with gorilla lug nuts for the security but I would definitely buy from them again.

November 14, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for taking the time to leave such a great review!

Rated 5 out of 5 stars

Shipment was pretty quick

Shipment was pretty quick, very easy to order from , and overall happy with my wheels I ordered .

November 17, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the support, Brian!

Rated 5 out of 5 stars

I ordered on Friday and got my wheel on…

I ordered on Friday and got my wheel on Sunday. Pleasantly surprised. Super fast shipping

November 7, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We are glad to hear you found our website well organized with excellent service and quick delivery. Thanks again for the support!

Rated 5 out of 5 stars

The best wheels/tires online

Vast wheel and tire selection, great prices and speedy shipping. I ordered a complete wheel and tire package and it came with everything. Completely transformed the look of my car and everything arrived in 6 days. Wheels/tires were mounted and balanced with TPMS pre-installed and were shrink wrapped with thick foam and cardboard protecting and covering both sides of the wheels. What an amazing experience! I was a customer of a company that allegedly has a whole rack full of tires (wink), but fitment industries is now my #1 go-to. There must be a reason all these popular YouTubers are using them for their builds. My only recommendation is to implement some type of visualizer on the website to get an idea of what the wheels would look like on your vehicle. I used a separate ai app to generate images of my car’s with the wheels I ordered which worked fine, but a visualizer similar to the previously mentioned competitor would give you that extra edge when it comes to the shopping process

November 17, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for the great review! We're always looking to improve so thank you for the great feedback!

Rated 5 out of 5 stars

Great everytime

3rd set of rims and tires from them. All have been great!
Will continue to order from them.
Ordered on a Friday, they came in 4 days later on Tuesday and packaged nicely

November 18, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for continuing to choose us! Enjoy the new shoes!

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