Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I ordered a set of rims with tires from…

I ordered a set of rims with tires from this company and was really impressed with the service.
The notion of pending that much money for a purchase online was initially daunting and I was somewhat skeptical. After calling and speaking to a sales representative I was very much more settled as he was very courteous, professional and knowledgeable even going the extent of giving me his professional opinion disuading me from pursuing the build I had in mind and getting something more along the lines of what he suggested.
After receiving the build which was based on his recommendation and an exact for for my vehicle I realized that had I gone with my initial build I'd have wasted a lot of money on rims and tires that would have been able to be accommodated by my vehicle.
I received my items right within the stated time and in excellent condition. The delivery service used was also excellent. The personnel were very good with communicating all the relevant details surrounding my delivery and also quite courteous and also profession.

Thank you Fitment Industries for the awesome experience.

January 5, 2026
Unprompted review
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Reply from Fitment Industries

Hello, Maizebee. Thank you for taking the time to leave us such wonderful feedback!

Rated 5 out of 5 stars

They took extra care that I got what I…

They took extra care that I got what I wanted in a timely manner directing me to an what I exactly wanted that wasn't on backorder and could be delivered right away.
Communication was quick, helpful and polite.

I will use them again.

January 7, 2026
Unprompted review
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Reply from Fitment Industries

Hello, Jim. Thank you for choosing us for your build!

Rated 5 out of 5 stars

Rolldog

Great communication and price

January 5, 2026
Unprompted review
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Reply from Fitment Industries

Hi Roland. Thank you for leaving us such a stellar review!

Rated 5 out of 5 stars

Fun easy experience

I love how you can look at similar platforms to see how your build can turn out. Having the specs each used was super helpful on what to choose for myself. Easy seam line experience. Fast shipping and great packaging. For wheels and tires use their packaging (foam and cardboard) to set on ground to check for clearances so you don't scrape tires

November 28, 2025
Unprompted review
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Reply from Fitment Industries

Thank you for taking the time to leave us the wonderful feedback!

Rated 5 out of 5 stars

My 4th purchase.... definitely not my last.

This was my fourth wheel and tire purchase through Fitment Industries, and the reason I continue to return is simple—they consistently set the standard in the industry. Their selection is extensive, pricing is highly competitive, and their customer service is exceptional. Orders are processed and shipped quickly, making the entire experience seamless from start to finish.
What truly sets Fitment Industries apart is their expertise. They remove all guesswork by ensuring proper fitment and proactively recommending any necessary accessories for a flawless installation right out of the box. Because of this level of reliability and professionalism, Fitment Industries remains my go-to source for wheels and tires, and I confidently recommend them to others time and time again.

December 31, 2025
Unprompted review
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Reply from Fitment Industries

Thank you for leaving us such a stellar review!

Rated 5 out of 5 stars

Fitment Industries Knows What They're Doing!

From shopping on their website, to talking with their customer service rep, my shopping experience was hassle free and professional. They helped me find the exact fit, matched pricing on the tires I wanted and delivered my tires and wheels on time in perfect shape. All I had to do is bring them to my local shop and have them put on. They fit perfect and look amazing!

January 7, 2026
Unprompted review
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Reply from Fitment Industries

Thank you for the great feedback! We’re glad everything was hassle-free and that your wheels and tires fit and look perfect.

Rated 5 out of 5 stars

What More Could You Ask For?

Great price, on-time delivery and flawless fitment for my 2009 370Z. What more could you ask for?

January 2, 2026
Unprompted review
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Reply from Fitment Industries

Thanks for the awesome feedback! We’re glad the fitment was perfect and everything arrived on time—enjoy the new setup on your 370Z!

Rated 5 out of 5 stars

93 civic upgrade rims…

We ordered a set of custom offset rims with tires mounted for my son’s Christmas gift. Rims looked great , tires mounted and balanced. Great customer service, good price fast delivery!

December 29, 2025
Unprompted review
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Reply from Fitment Industries

Thank you for the kind review! We’re happy to hear everything arrived quickly and that the wheels and tires were just what you hoped for—hope your son loved the gift!

Rated 1 out of 5 stars

Specifically bought wheels because they…

Specifically bought wheels because they said they would be delivered January 2nd, 2025 and even paid for special delivery for it to be quicker just for them to turn around and has the same delivery date as if I never bought the speedy delivery.

December 30, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for bringing this to our attention. We’re sorry for the confusion and frustration with the delivery timing, especially after paying for expedited shipping. A manager will be reaching out to review this and help make things right.

Rated 5 out of 5 stars

Excellent customer service/great product!

We ordered rims/tires for my son's Christmas present and had a great experience. The customer service was excellent! We had to reach out right after placing the order with a question and we received an immediate (automated) response, but then heard back from a person directly very shortly. They answered out question and resolved our issue quickly (a payment issue we had, not a problem on their end) and kindly. Can't say enough about the customer service!
We received notifications via email once the rims/tires were shipped and they arrived carefully packaged, on time, and looked great. We have only had them on the vehicle and using them now for just under a week, but no issues and they look fantastic!

December 19, 2025
Unprompted review
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Reply from Fitment Industries

Thank you for the thoughtful review! We’re thrilled to hear our team could help quickly and that everything arrived on time and looking great. We hope your son loves the new setup—thanks for choosing us!

Rated 5 out of 5 stars

Everything went smoothly with no…

Everything went smoothly with no issues. Shipping and packaging were awesome as well. I have no complaints

December 24, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for the great feedback! We’re glad everything went smoothly and that shipping and packaging met your expectations. We appreciate your support!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, packaging was good no damages.
Tires were mounted and balanced.

December 24, 2025
Unprompted review
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Reply from Fitment Industries

Hi Kevin - thanks a ton for your feedback! We appreciate you using us for your build.

Rated 5 out of 5 stars

The packaging was top tier

The packaging was top tier and shipping was fast

December 15, 2025
Unprompted review
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Reply from Fitment Industries

Thank you! We’re glad to hear the packaging and shipping met your expectations.

Rated 5 out of 5 stars

Outstanding service and quality

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole process and they actually arrived 3 weeks early and they look fantastic. They are the tru hart street plus coils.

November 28, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for sharing! We’re glad Greg could help and that your coilovers arrived early and look fantastic.

Rated 5 out of 5 stars

Good customer service experience and…

Good customer service experience and all items arrived in mint condition and within a short time frame especially during the holidays. Thanks!

December 9, 2025
Unprompted review
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Reply from Fitment Industries

Thank you! We’re glad everything arrived in great condition and that you had a positive experience, especially during the busy holiday season.

Rated 5 out of 5 stars

Highly recommend!

I have been a loyal customer of TireRack.com for many years. I switched to Fitment Industries because of their exceptional knowledge of custom fitment options, much broader selection of high-quality wheels (including offset, bolt pattern, and center bore options), and very competitive pricing.

The shipping packaging was superb, with foam padding, cardboard, and shrink-wrap to protect the wheels and tires.

December 17, 2025
Unprompted review
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Reply from Fitment Industries

Thank you for the feedback! We’re thrilled you made the switch and are happy our selection, expertise, and packaging met your expectations.

Rated 5 out of 5 stars

Great experience

Great experience, great wheels and tires.

December 4, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks Aldin! We're glad you loved your wheels and tires.

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