Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My wheels shipped with in a great time…

My wheels shipped with in a great time and in perfect condition, overall super happy with my experience.

March 14, 2026
Unprompted review
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Reply from Fitment Industries

We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Rated 4 out of 5 stars

Very easy to order, get information, get correct fitment.

Gave a four Star due to winter, have not placed on my hobby car. Hoping the fitment is as good as the service. But so far a 5 star experience.

March 6, 2026
Unprompted review
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Reply from Fitment Industries

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Shipment came well before ship date

Shipment came well before ship date.
Can’t beat the prices.

March 12, 2026
Unprompted review
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Reply from Fitment Industries

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Couldn’t ask for more!! 👍🏻

Great, fast online service. Tires showed up perfect and in a very timely manner. Will definitely be a repeat customer.

March 10, 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for rating your experience with us so highly!

Rated 5 out of 5 stars

Great company!

Great company and it was a breeze finding a wheel and tire package for my car, along with all the accessories I would need. Hard part was deciding which ones I wanted!
Recieved 3 wheels on time and had to wait an extra week for the last one, but was not Fitments fault. Had one wheel with minor damage and a valve stem that was damaged upon receiving and they responded quickly with a resolution that I was happy with.
Will definitely trust them with my business in the future!

March 16, 2026
Unprompted review
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Reply from Fitment Industries

We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Rated 5 out of 5 stars

Easy to work with and speedy

Fitment Industries was great! They were quick to send my order and communicated About the progress. Their site was user friendly and the process was easy.

March 1, 2026
Unprompted review
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Reply from Fitment Industries

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 1 out of 5 stars

they shipped me the wrong item

they shipped me the wrong item, then to get the right item charged me extra $200 bucks. what the heck. i've purchased almost $10k worth of stuff the last 5 yrs and will never buy anything from this company ever! BUYERS BEWARE!

March 13, 2026
Unprompted review
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Reply from Fitment Industries

We apologize that your experience with us was less than stellar. We'd like the opportunity to take a peek into what went wrong and hope to get a resolution your way asap. If you could, please reach out to us at
wheels@fitmentindustries.com with the subject line "ATTN Customer Service Manager", or give us a ring at (920) 764-8782. Thank you.

Rated 5 out of 5 stars

Very Straight Forward

No fitment issues shipping was a tad long but I got everything in mint condition. Pricing is pretty reasonable and I got everything needed no missing hardware

Enkie J10 wheels with Hankook Concept 2 tyres

March 5, 2026
Unprompted review
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Reply from Fitment Industries

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

I had been looking at a set of Ferrada…

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Delivery was super fast and everything was packaged well actually better than I could hope for. Fitment Industries are top notch in every way. Great commutation and service.I highly recommend Fitment Industries.

March 2, 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for rating your experience with us so highly!

Rated 1 out of 5 stars

Worst experience I've ever had bought …

Worst experience I've ever had bought a full set of wheels from them 2 months ago found out that one of the wheels was bent after going to diffrent discount tires thats where I bought the tires from they showed me the wheel was bent and couldn't be balanced reached out and after sending receipts pictures videos of the wheel on the the machine vibrating they told me me because I didn't buy the tires from them mind you they where 300 more expensive with them that they would not warranty the wheel and stopped replying to my emails so they pretty much told me to go f myself fortunately I bought the extend protection plan for the full set and was able to get a replacement from them what was more infuriating was the way the wheel where shipped in a car order box with no foam or anything to protec the wheels while they stopped but wanted to blame discount tire for bending the wheel if I didn't have that extend protection plan id be SOL

March 4, 2026
Unprompted review
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Reply from Fitment Industries

Luis, our apologies for any frustration this may have caused. Typically, if a bent wheel is due to a manufacturer's defect, it would be noticed right away. If it is noticed at a later date, this can be due to a road hazard that is not covered under warranty. We advised you to reach out to Extend to get a replacement issued. We will be in touch to discuss this further. Thank you.

Rated 1 out of 5 stars

Nice doesn't make you a professional!

First I was able to purchase wheels before I was told they wouldn't fit my car. I asked for alternatives and got nothing sent to me for alternatives. I then spoke to someone who could not tell me how backspacing affected the placement of the wheel, this is literally what their job is..... I ended up ordering the wheels and now I guess I'm just going to hope for the best. I was also told I would have a restocking fee if I were to send them back.

February 27, 2026
Unprompted review
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Reply from Fitment Industries

Hello, Andrew. Our apologies for the poor communication. We will review the prior communications from our team to ensure this does not happen in the future. This can cause an extreme amount of frustration. We will be in touch to discuss this further. Thank you.

Rated 1 out of 5 stars

Horrible customer service.

I ordered a wheel and tire package and was excited to get everything installed. Two days later, they emailed me saying the wheel I ordered was “discontinued.” Instead of resolving it properly, they started pushing alternative wheel options that honestly didn’t match what I originally chose. I made it very clear that I did NOT want substitutes and requested a full refund.

Since then? Silence.

I’ve been emailing them consistently for the past 6 days asking for my refund, and they haven’t responded. The only time they were quick to reply was when they were trying to get me to switch wheels and spend my money elsewhere on their site. Once I requested a refund, the communication suddenly stopped. The last message they sent me was on February 24 and today is March 2nd.

This is unacceptable customer service. If a product is discontinued, that’s not the customer’s fault. Ignoring refund requests and dragging things out makes the situation worse. After this being my second bad experience with them, I will not be ordering from them again.

If you’re considering ordering wheels from here, just be aware — if something goes wrong, don’t expect quick communication or smooth resolution

March 2, 2026
Unprompted review
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Reply from Fitment Industries

Jihad, our apologies for any frustration this may have caused. We offered different wheels as a possible resolution for the original wheels being discontinued. It looks like there may have been a bit of miscommunication with a potential swap. We will reach out to discuss this further. Thank you.

Rated 5 out of 5 stars

FI has been my go-to for wheels

FI has been my go-to for wheels, tires, and suspension for years now. Great product offering, amazing service, and fast delivery. Fitment Industries is the way to go!

February 18, 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for rating your experience with us so highly!

Rated 5 out of 5 stars

Great customer service

Huge selection of rims and wide selection on tires. Customer service is honesty and transparent, there was a VERY SMALL nick in one of the rims. They told me right away and gave me the options. Will definately look to them first on my next set.

February 19, 2026
Unprompted review
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Reply from Fitment Industries

Your feedback is highly appreciated. Thank you so much for the review!

Rated 5 out of 5 stars

Great customer service

Great customer service, Nikki helped me out after i placed the wrong order. They are my go to for wheels and tires.

February 13, 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for leaving us a stellar review!

Rated 4 out of 5 stars

Customer service here beats any other…

Customer service here beats any other wheel company. Geena is a great value to the team

February 1, 2026
Unprompted review
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Reply from Fitment Industries

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Replacement wheel

Coordinated a replacement wheel for my car, the process was efficient, all my information was on file, and I received my wheel so quick! Really appreciate the great service

February 2, 2026
Unprompted review
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Reply from Fitment Industries

Your feedback is highly appreciated. Thank you so much for the review!

Rated 5 out of 5 stars

I have to be honest seen alot of bad…

I have to be honest seen alot of bad reviews on YouTube that had me scared after my purchase but I received my tire and wheel package wheels came with tires mounted everything was perfect no dents dings scratches of any kind front or back all wheels were balance each wheel had inspection sticker and the way they wrapped theses wheels and tires was amazing wheels had that thin layer of protection film then a thick layer of foam and cardboard on each side of wheel overlapping up onto the tire with 2 layers of super thick heat shrink wrap fed ex did drop off before I could inspect but like I said everything came in perfect condition the only negative thing was the wait took 2 or 3 weeks later than expected delivery but reach out they will tell you what the hold up is I had no other issues center caps, lugs or the hub centric rings install kit all came in perfect condition just a tip highly recommend you get those if you going with a low-profile tire and big rim I have 22x8.5 rims with 225/30/22 tires its maxed out in size without any rubbing or alterations done to car tried these first at a local rent to own shop do not rent to own cause you gonna pay double for used rims and tires but just to see if they fit and how road noise was if any rubbing road noise was alittle loud but put those hubcentric rings on when I mounted new set and it pretty much canceled out the road noise and tpms sensors linked to my car immediately when the rent to owns set didnt so vary pleased with purchase!

February 3, 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for leaving us a stellar review!

Rated 5 out of 5 stars

I received my order TS10 enkeipackage…

I received my order TS10 enkeipackage with tire it was fully sealed in the shipping that was great it wont scratch or damage im so happy with the transaction to delivery. If you want more discount call them i really recommend them. if you want package wheel and tire they will give more discount. Thank you fitment industries

February 2, 2026
Unprompted review
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Reply from Fitment Industries

Thank you for leaving us a stellar review!

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