Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have my elliptical for year and 2 pedal arm sleeves were disintegrating. Found the parts easily, the price was reasonable. Fixed it and saved me from buying a new elliptical. Only negative is... See more
This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more
What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more
Company details
Written by the company
Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!
Contact info
2536 Eastern Blvd, Suite 420, 17402, York, United States
- 717.303.3679
- info@fitnesspartswarehouse.com
- fitnesspartswarehouse.com
4.2
Great
219 reviews
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Seems to have a good stock of parts for older equipment.
We have a old Nordictrack 1300 and somewhat worried Fitness Parts Warehouse wouldn't have the part, but glad they proved me wrong. Fairly fast shipping as well.
December 26, 2025
had the part and delivered the part in…
had the part and delivered the part in a timely fashion. customer facing support for order updates seemed to be practically non existent.
December 26, 2025
Reply from Fitness Parts Warehouse
We apologize you didn't receive updates. We have been seeing them go into customers spam folder.
We are working on a solution
Waiting on backordered parts…
I'm still waiting on backordered parts to be shipped, so it's too soon to intelligently rate this company. Coimmunication and customer service attitude has been great so far!
December 25, 2025
Unprompted review
Empty warehouse?
Order placed Dec 6. Now Dec 24 and still waiting. Parts have not shipped yet. Very unhappy with service from this company.
December 24, 2025
Unprompted review
Reply from Fitness Parts Warehouse
Hello,
Looks like this was shipped out on December 23rd. We greatly apologize for the delay caused by supplier delays. Set to be delivered on Monday 29th
Walking belt fit and worked perfectly
Walking belt fit and worked perfectly. Good communication. Fast shipping. Thank you.
November 10, 2025
Unprompted review
Reply from Fitness Parts Warehouse
Hello,
We appologize theat the pedal was sent without the strap. A replacment shipment has been ordered and sent. Tracking is not showwing correctly thus we have contacted the shipper.
Appologies for the inconvience
The ability to identify the correct…
The ability to identify the correct part for my machine the first time.
October 25, 2025
I was shipped the wrong part
I was shipped the wrong part, based on my initial search using the iFit NTL number. Initially, I complained that there wasn't a picture attached to compare to what part I had. In the end, the correct part was out of stock, and I had to return the incorrect part. I found the correct part on Amazon for $100 less, and it was shipped the same day. Lesson learned? It's better to go with Amazon, as returns are easier when a mistake is made, and you don't have to pay to return it or incur a restock fee.
October 18, 2025
Reply from Fitness Parts Warehouse
Hello Bruce,
We can understand your frustration on us not having every picture avaiable. We use model number search to take you to your correct unit with all avaiable parts. From your email with your model number we sent the below responce. Please make sure to use your full model number including the version number after the decimal.
We found an order for a controller part number 391855. The model number NTL17122.18 uses controller part number 406697 (Updated to 1000438).
Unfortunately with the given information the wrong part was ordered.
Product that I needed came 2 days…
Product that I needed came 2 days earlier than expected and worked just as expected.
October 20, 2025
Unprompted review
Reply from Fitness Parts Warehouse
We do greatly appologize for the delay on this order. We had to source it from the manfuacturer directly. We are working on stocking more and more to make things faster
Part is exactly what we needed!
October 25, 2025
Customer service 100%..Right parts the first time.
What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up and running. Now shipping charges high for the weight of the shipment and it was sent in two parts, but still in the end a great experience. Will purchase from again.
October 25, 2025
Unprompted review
The fact Fitness Parts Warehouse even…
The fact Fitness Parts Warehouse even had the part for my favorite old strider/elliptical was a surprise.
October 25, 2025
I originally ordered the wrong…
I originally ordered the wrong part,customer service took care of it and I received the correct part right away....No Headache....thank you
October 18, 2025
Received treadmill parts as ordered
Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)
October 21, 2025
Reply from Fitness Parts Warehouse
We appologize for the lack of communication. We have been seeing alot of emails end up in customers spam folders. We try to respond to all voicemails within the next buisness day
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