Fitness Parts Warehouse Reviews 

218
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of products, noting replacement parts fit perfectly and effectively restore equipment. Many appreciate the ease of identifying and ordering correct items, often highlighting helpful diagrams and responsive assistance. Service is excellent, with people receiving timely responses and accurate parts that arrive well-packaged and quickly. However, some people mentioned dissatisfaction with order status communication, experiencing long waits for updates. Delivery times were occasionally slower than expected, with some waiting weeks for items, especially for back-ordered parts. A few reviewers also felt that shipping costs were high, particularly when delivery was not fast.

What people talk about most

Product

Customers had positive experiences with product, often finding the exact items they needed, even for older or... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick service, fast shipping, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that replacement parts fit perfectly, even for older... See more

Service

Users describe positive interactions with service, often highlighting the quick service and the availability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied

Rated 4 out of 5 stars

Have my elliptical for year and 2 pedal arm sleeves were disintegrating. Found the parts easily, the price was reasonable. Fixed it and saved me from buying a new elliptical. Only negative is... See more

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more


Company details

  1. Fitness Equipment Store

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

218 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.2

All reviews

(218)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polar T34 Uncoded Chest strap for AD7

Only company who was immediately helpful and had the right product for our needs. Quick response and mail out time. If you have an Air Dyne AD7 and need a chest monitor...uncoded T34...this is the company you want to do business with. Chest strap connected to the AD7 as soon as it got in range.

October 14, 2025
Unprompted review
Rated 4 out of 5 stars

The parts were fine

The parts were fine. Everything I ordered was delivered and the parts were the correct parts. My complaint would be the shipping is pretty expensive and you don't get the parts for two weeks. If I pay that much for shipping I expect I should be getting the part pretty quickly but that's not the case at all.

October 10, 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We do appologize for the delay on your recent purchase with us. We are working on hiring more staff going into the busy season to keep shipping delays down.

Rated 5 out of 5 stars

Easy to find the part we needed

Easy to find the part we needed on the website. The part arrived quickly, well packaged, and as advertised - appears brand new. We were able to install and now have a fully functional treadmill again.

September 29, 2025
Rated 1 out of 5 stars

I ordered a part on July26th and…

I ordered a part on July26th and received the part October 2nd. That is pathetic.

September 24, 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Hello Scott,

We appologize for the misscomunication here.
I show a call was made on 8/4/25 to a number ending in 5920 to let you know this was on back order and we would continue to try and get it in unless we heard from you.
We appologize that this message must have gotten missed. I have issued a 20% refund of the item price as an appology

Rated 5 out of 5 stars

Great company to buy fromParts ordered

Great company to buy from. Easy to understand catalog w. fantastic diagrams that allow you to easily identify both your machine and the parts you need.

easy to order the parts.

And the follow up was fantastic, sending me updates on the status of the parts I ordered.

Thats how a company should be run - they are all about Customer Service!!.

October 1, 2025
Unprompted review

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