Fitness Parts Warehouse Reviews 

219
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of products, noting replacement parts fit perfectly and effectively restore equipment. Many appreciate the ease of identifying and ordering correct items, often highlighting helpful diagrams and responsive assistance. Service is excellent, with people receiving timely responses and accurate parts that arrive well-packaged and quickly. However, some people mentioned dissatisfaction with order status communication, experiencing long waits for updates. Delivery times were occasionally slower than expected, with some waiting weeks for items, especially for back-ordered parts. A few reviewers also felt that shipping costs were high, particularly when delivery was not fast.

What people talk about most

Product

Customers had positive experiences with product, often finding the exact items they needed, even for older or... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick service, fast shipping, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that replacement parts fit perfectly, even for older... See more

Service

Users describe positive interactions with service, often highlighting the quick service and the availability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied

Rated 4 out of 5 stars

Have my elliptical for year and 2 pedal arm sleeves were disintegrating. Found the parts easily, the price was reasonable. Fixed it and saved me from buying a new elliptical. Only negative is... See more

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more


Company details

  1. Fitness Equipment Store

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(219)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks for the help. …

You were able to get and help me get all the parts I needed. I like my elliptical an was so glad I was able to “save it” and not have to toss it.

March 25, 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Happy To Help

Rated 5 out of 5 stars

Fixing old stuff is cheaper than buying new stuff

We have a couple of older fitness machines (stationary bicycles) which are built as well (or better) than the new equipment you can buy today. (Unless you really need a lot of gee-whiz high-tech gadgetry -- you probably don't, by the way.) But, even well built equipment may need an occasional new part from time to time. These guys specialize in having those parts and in getting them to you on time.

August 25, 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Thank you very much for taking the time to write this. We do our best to provide excelent customer service

Rated 5 out of 5 stars

Great job

Great job. Keep it up.

February 24, 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

THANK YOU WERE DOING OUR BEST!

Rated 3 out of 5 stars

Ordered the part on Jan

Ordered the part on Jan. 13th and received it on Feb. 1st.

January 28, 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We appologize for the delay on this order. We are working hard on getting orders out as fast as possible

Rated 5 out of 5 stars

Replaced broken part

A new part broke and we were sent a replacement part free of charge.

January 17, 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Thank You for this, we always want to make sure you get what you ordered!!

Rated 5 out of 5 stars

Easy access to Parts Diagram

I really appreciated the easy access to the diagram of parts for the machine I was repairing... the parts that I needed were quicky sent!
Nice Work

December 30, 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

THANK YOU!!!

Rated 5 out of 5 stars

Simple

Simple , quick and easy and was kept well informed

December 26, 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Glad we could provide excelent customer service

Rated 5 out of 5 stars

Quick and easy order

Quick and easy order.
Super fast delivery. TY!

October 28, 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

GLAD WE COULD PROVIDE EXCELENT SERVICE!!!

Rated 5 out of 5 stars

Working with Chris

Working with Chris, has honestly, been a pleasure. He guided me very well through a recent predicament. Chris is a huge asset to your company ~

October 28, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look