I had a bit of trouble getting my membership set up. Teresa at FitPro went above and beyond to help me. Nothing was too much trouble for her. She helped me set up my membership and is fantastic. Th... See more
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I really enjoyed the opportunity attend this training, especially as it was in person. JP is very personable and knowledgeable, he allowed for lots of questions and answered with much care. I learn... See more
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I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more
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I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊
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Company details
About FitPro - Fitness Professional CPD Education
Written by the company
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
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Over 95 CPD courses from world-class educators to support your professional development
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Insightful and practical content to keep you in touch with what's new in the fitness industry
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Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4.5
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unbelievably professional
Unbelievably professional. Darren organises any additional insurances in an instance takes payment over the phone and within minutes your insurance pdf is available to download. Amazing!
June 6, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Kay
Thank you for giving us 5 stars. We are delighted that you found speaking with Darren so helpful and that you got the right insurance for you. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Nevena
Thank you for your 5 star review. We're delighted that you found our service so helpful, and we're looking forward to supporting you in your fitness career.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Sam
Thank you for your lovely review. We are delighted that you've found our advice and service so helpful.
From all at the FitPro Team
very interesting
The menopause webinar that fitpro hosted was really interesting the content was really clear and concise. Thanks so much.
May 30, 2024
Unprompted review
Reply from FitPro - Fitness Professional CPD Education
Hi Kelly
We are delighted you enjoyed our latest webinar on menopause with Dr Linia Patel. We aim to bring world-class speakers and information to support you in your career as a fitness professional. Thank you for your great review
From all at the FitPro Team
Great insurance plus company
Used Fitpro for the last 2yrs, they always on the end of the phone if you have any questions.
Great insurance plus company.
May 28, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Ashley
Thank you for your lovely review. We are delighted that you found us so helpful. Being able to speak to someone friendly and knowledgeable about your insurance is important when you are a fitness professional.
From all at the FitPro Team
Fitpro Insurance and Education
Efficiency and courses you provide and generally sage advice
May 16, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Rochelle
Thank you for giving us 5 stars. We are delighted to support you as a FitPro member. We're proud of our customer service, and our support for our members' CPD education. Thank you for trusting us with your education.
From all at the FitPro team
Pure Pros
Both my wife and myself have used FitPro for our insurance for a good few years. Their pricing is competitive but their customer service is next level.
May 14, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Kaan
Thank you for your great review. We are delighted that you and your wife are long-time FitPro members, and that you've found our customer service so helpful. We're proud to support our members and help them get the best our of their fitness careers!
From all at the FitPro team
I have been with FitPro for over 20…
I have been with FitPro for over 20 years. Moved to another company once , not the same , FitPro is the best in my opinion
May 8, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Susan
It's amazing to hear from such a loyal FitPro member! Thank you for your 5 star review and for being a member of the FitPro community for all these years.
We are delighted that you value what we do.
From all at the FitPro Team
I’ve been using Fitness Professionals…
I’ve been using Fitness Professionals Insurance and enjoying their informative magazines for many years. Top clas
April 29, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi John
Thank you for being such a loyal FitPro member and for your great review! We are really pleased that you find the FitPro magazine informative and that we've been able to support you as a member of the FitPro community for many years.
From all at the FitPro Team
I made a mistake online
I made a mistake online, phoned them up spoke to Darren and he was amazing in changing everything over.
May 1, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Peter
Thank you for your lovely review. We are delighted that you found speaking with Darren so helpful and that you got the insurance that you need. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Easy to complete the online forms and…
Easy to complete the online forms and straightforward wording
April 30, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Marie
Thank you for your 5 star review. We're delighted that you found our website easy to use and have the insurance you need. We look forward to supporting you in your fitness career.
From all at the FitPro Team
Great course
Great course. Very educational and useful for my career. Could learn and study at my own pace. Will be purchasing more courses.
April 20, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Aaron
Thank you for your 5 star review! We're delighted to support fitness professionals like you as you develop your career. Thank you for trusting us with your education.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Paula
It's amazing to hear from such a loyal FitPro member! Thank you for your 5 star review and for being a member of the FitPro community for a decade. We are delighted that you value what we do.
From all at the FitPro Team
I renewed with you at the end of Feb…
I renewed with you at the end of Feb but you never took my monthly payment. I had to chase you up and ask why. Even then you told me my insurance had expired even though I had a certificate! All good now but I have no idea what would have happened if I’d needed to claim!
April 19, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Alison
Thank you for your additional valuable feedback in your conversation with Darren today around your recent application for continuance of insurance with us.
We tracked the February application, and there were clearly some bank issues which have been ID’ed and resolved.
Thanks for bringing this matter to our urgent attention and giving us the opportunity to sort it out, and we unreservedly apologise for any inconvenience caused.
Thank you for being part of the FitPro community
From all at the FitPro team
Reply from FitPro - Fitness Professional CPD Education
Hi Heidi
Thank you for giving us 5 stars. We're really pleased you found our service helpful and informative. Thank you for being part of the FitPro community!
From all at the FitPro Team
Good service and friendly voices
Being listened to and friendly people to help your progress. Great updates and information
April 17, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Christine
Thank you for your lovely review. We're delighted that you feel valued as a FitPro member and that you get so much from our information and support. Thank you for being part of the FitPro community.
From all at the FitPro Team
Really easy and quick
April 16, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Clare
Thank you for your great review. It's good to hear that FitPro is delivering the service you need as a fitness professional.
From all at the FitPro Team
Really helpful setting up my student…
Really helpful setting up my student insurance, they answered all my questions and were really knowledgeable.
April 2, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Anna
Thank you for your lovely review. It's great to hear that you found our insurance service and customer support so helpful. We think it's important that you can speak to a real person, especially when you are starting out in your fitness career. Thank you for choosing FitPro and we look forward to supporting you!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Nicola
Thank you for your great review. We're delighted you found our insurance service so helpful and we look forward to supporting you in your fitness career.
From all at the FitPro Team
Fitpro Instructor Public and Liability Insurance
I required Instructor Public and Liability insurance.
Darren Orton was on hand to answer all of my queries, via call and email providing exceptional customer service throughout.
Insurance was purchased with ease, communications answered quickly and efficiently.
I would recommend Fitpro Insurance.
March 22, 2024
Reply from FitPro - Fitness Professional CPD Education
Hi S
Thank you for your 5 star review. We are delighted you found our service so easy and helpful. Darren has been helping fitness professionals like you for many years and we think it's important to provide a personal service. Thanks for being a FitPro member!
From all at the FitPro Team
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