Not sure about the name, but the product is quite nice. Deducted one star for styrofoam packaging and lack of convenient height adjustability. Height can be adjusted with a hex wrench, but the unit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered Master V2 FT65 Floor TV Stand With Wheels and an extra Stand Plate from this company. Ordering process was seamless. Parcel was delivered in 2 separate parts by 2 different courier companies.... See more
Company replied
Very happy I found this TV stand. I was looking for ages for a quality TV stand and randomly stumbled upon a Youtube video of someone unboxing this TV stand. Order was seamless, good communicati... See more
Company replied
I stumbled upon this company through a Google search. After checking out their products, I was immediately drawn to the Picasso floor TV stand because of its stylish design. It looks absolutely stunni... See more
Company replied
Company details
Written by the company
FITUEYES was established in 2005, we provide audiovisual furniture with design quality to meet the new lifestyle for people who have the ultimate pursuit of life and enjoy the freedom of lifestyle, creating a new concept of audiovisual life. FITUEYES is a global brand and the new leader in the free lifestyle, and has sold more than 10 Million audiovisual home products to customers worldwide, bringing an ultimate audiovisual experience.
Contact info
15441 Stafford Street, 91744, City of Industry, United States
- 6462048047
- supportus@fitueyes.com
- fitueyes.com
4.4
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with tv stand and delivery…
Very happy with tv stand and delivery service
September 1, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
not honoring the return policy
Received a product, and want to return within the 30days. They will not send the return label. Instead they are trying to offer money off to keep it. Shitty customer service; unethical business practices. Eamon - send the damn label. Im launching a dispute with AMEX.
Received a reply here, Monday 12:20am, but no refund issued yet. The returned package nhhas been in their hands since Thursday. I wish you a little compete, and some integrity. Issue yhd refund now!!!
September 7, 2025
Unprompted review
Reply from FITUEYES INC
We apologize for the unpleasant shopping experience we've caused you. We attach great importance to every customer's after-sales experience and will never refuse your request without reason. We have contacted you again via email to discuss the return matter. Please reply when you see it, and we will actively handle and follow up. Wish you a happy life!
No flexibility at all
Wanted to swap - on my costs - one of the shelfs for the now available Soundbar holder (by then not available) of the ZEN TV rack. Not used, not unpacked. On my costs! Would have required a minimum on flexibility and goodwill. But was denied from their side with the argument, that the purchase was more than 30 days away. No idea about product quality so far - but the flexibility of the company is really poor. Would certainly not buy again.
September 6, 2025
Unprompted review
Reply from FITUEYES INC
Thank you for taking the time to share your feedback—we truly appreciate it as it helps us improve. We sincerely apologize for the frustration caused by our inability to accommodate your request for a swap.
We understand how disappointing it must be to not find the flexibility you hoped for, especially since you were willing to cover the costs. Our 30-day policy is in place to manage inventory and ensure product condition, but we recognize there may be situations where more flexibility could be offered, and we’ll take your experience to heart as we review our processes.
We hope you’ll give us a chance to make things right in the future,we have contacted you via email, and we wish you all the best！
Great service
Great service, helpful staff kept in touch by email, delivery was good had trouble with a discount code but the staff sorted it out for me, would highly recommend this company, looking forward to buying more stuff 👍🏻👍🏻
August 27, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Box was damaged when delivered
Box was damaged when delivered - it had large hole in it. I have not opened the box yet to see if the product was damaged as well.
August 27, 2025
Reply from FITUEYES INC
We sincerely apologize for this!
For future issues, you can contact us directly via email, and we will definitely handle the compensation proactively. We have already sent you an email regarding the compensation details. Meanwhile, we have fed back this matter to the warehouse and urged them to enhance packaging safety to prevent such incidents from happening again.
We hope you can give us a chance to make it right. Once again, we apologize for the inconvenience!
Excellent customer service--they cared…
Excellent customer service--they cared that I got the right solution for my needs and made everything easy. The rolling 65" TV stand is very robust and I have no doubt it will last decades.
August 24, 2025
Reply from FITUEYES INC
Thank you for your feedback. We truly appreciate having customers like you. It is our honor to make customers feel the warmth of our service! We will continue to work hard to bring customers better products and more high-quality services, and we look forward to meeting you again in the future! Wish you and your family all the best：-）
Good quality..love it
August 25, 2025
Reply from FITUEYES INC
Thank you for your feedback. We truly appreciate having customers like you. It is our honor to make customers feel the warmth of our service! We will continue to work hard to bring customers better products and more high-quality services, and we look forward to meeting you again in the future! Wish you and your family all the best：-）
Great company to deal with
Great company to deal with, any problems are soon put right with great customer relations, I would definatly deal with again.
August 23, 2025
Unprompted review
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Very satisfied
My delivery in France happened really good. I've orderered 3 products which were sent via 2 different postal service companies from the warehouse in Germany of Fitueyes. Despite to 2 different delivery companies, no problem encountered with the deliveries that were fast.
Among my order, I've just had 2 wrong articles, 2 small articles : it was really fastly solved by the customer service. I've noticed that this customer service answers very fastly ans solve the problem in a short time. They answer in English and in a really good English, therefore no problem if like me you don't speak German as Fitueyes is a German company, you can write to them in English.
Concerning the web site : just excellent, all is really well organized, the photos and explanations are really good too, the translation in French is very good. The prices are really correct. For the hi-fi furniture I'd ordered, its assembly was really well explained in the user instructions and it's rather simple. As for the furniture I've ordered I've nothing to say : the quality is good compared to the prices knowing that the delivery (from abroad) is included.
I highly recommand this seller and in case of a problem, it will be taken into account promply, that was the case for me and I thank again the employee of the customer service that have followed my request from the begenning to the end, who has still answers me fastly and precisely.
July 21, 2025
Unprompted review
Reply from FITUEYES INC
Dear Valued Customer,
Thank you so much for taking the time to share your detailed feedback with us. We strive to maintain efficient and reliable delivery services, and we're glad this was reflected in your experience.
We sincerely apologize for the error regarding the two incorrect items in your order. At the same time, we greatly appreciate your kind words about our customer service team’s quick and effective response. Resolving issues promptly and accurately is our top priority, and it means a lot to us that you recognized our efforts. The employee who assisted you will be especially happy to receive your appreciation.
Your positive comments about our website are also very encouraging. We work hard to provide a clear and user-friendly online experience, and we’re thrilled to know it met your expectations.
Moreover, we are glad that you are satisfied with the assembly instructions, product quality, and pricing of the furniture you purchased. Offering functional and well-designed products at reasonable prices is central to our mission.
Your recommendation is the highest compliment we could receive. Should you need any further assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you once again for your trust and support. We look forward to serving you again soon!
Warm regards,
The Fitueyes Customer Service Team
Delivered on time and well packaged
Delivered on time and well packaged. Simple easy instructions to follow that made assembly easy. Loved the look of the finished product
August 4, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
⭐⭐⭐⭐⭐ Outstanding Product and Exceptional Customer Service
⭐⭐⭐⭐⭐
I couldn’t be happier with my experience with Fitueyes. The TV stand I ordered arrived incredibly quickly, was beautifully designed, and feels solid and well-made. It’s even more impressive in person than in the photos.
But what truly sets this company apart is their customer service. When I encountered a small issue, they went above and beyond to address my concern in a timely and thoughtful way. Their responsiveness and willingness to go the extra mile exceeded my expectations and showed me just how much they value their customers.
To me, great products are important — but how a company handles things when issues arise is what really matters. Fitueyes proved they are not only selling quality items but also standing behind them with outstanding service. I’m deeply grateful and will gladly purchase from them again.
August 14, 2025
Reply from FITUEYES INC
Thank you very much for choosing FITUEYES. We specialize in the design of advanced, professional audiovisual equipment and are dedicated to providing customers with a great shopping and usage experience. We will not cease in our efforts to offer high-quality products and the best service. Looking forward to the future meeting.
Excellent Quality products
Excellent Quality products, with speedy well packaged delivery. A issue occurred when a duplicate package was sent to me by mistake, but the customer service representative quickly resolved this issue with care and understanding. I would highly recommended this company and its products, with professional customer service agents too. 5 Stars.
August 1, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
We bought our new TV stand from…
We bought our new TV stand from Fitueyes it is just how they described it like the Eiffel tower it is very stylish and friends have commented how good it looks.We placed the order and it came on time in good condition the instructions to ensemble it are really good it is well made and at good
price.overall very happy with the company.
July 29, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
Solid and attractive product
Solid and attractive product. Very well made and easy to assemble. Purchase experience was good.
July 27, 2025
Reply from FITUEYES INC
Thank you very much for choosing FITUEYES. We specialize in the design of advanced, professional audiovisual equipment and are dedicated to providing customers with a great shopping and usage experience. We will not cease in our efforts to offer high-quality products and the best service. Looking forward to the future meeting.
Assembly instructions were not clear
Assembly instructions were not clear. Frustrating experience but I guess you get what you pay for.
July 26, 2025
Reply from FITUEYES INC
We sincerely apologize for the unpleasant assembly experience you had. Every package of ours is equipped with a detailed instruction manual. If you still have any assembly issues, please feel free to contact us at any time. We will help you solve the assembly problems as soon as possible and provide video step-by-step guidance.
We apologize again for this. We will pass your feedback to the product department and ask them to improve the instructions in detail to avoid such problems from happening again. Thank you for your support and understanding.：）
Let down by app experience
Really good stand a really good stand and lights are really good. Just let down by the app integration with the LED lights which is incredibly poor unfortunately. If it wasn’t for that then I’d really recommend
July 1, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products and for your positive comments about our stand and lights. We’re glad to know you are satisfied with their quality.
We’re sorry to hear that the app integration with the LED lights did not meet your expectations. Your feedback is very valuable to us, and we will continue working to improve the app experience.
If you have any further questions or suggestions, please feel free to contact us anytime.
Best regards
What a Great Idea!
Easy to order, fast delivery, great product. What a great idea, a rolling tv stand! we have a small space, so the sleek minimalist design helps to not make the space feel cramped. And we can move the tv around depending on where we're sitting or what we are doing. Installation was very easy.
July 25, 2025
Reply from FITUEYES INC
Thank you very much for choosing FITUEYES. We specialize in the design of advanced, professional audiovisual equipment and are dedicated to providing customers with a great shopping and usage experience. We will not cease in our efforts to offer high-quality products and the best service. Looking forward to the future meeting.
Great Customer Service
August 1, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people.
Please do not hesitate to contact us if you have any problems with the products.
Best regards
TV stand arrived promptly.
TV stand arrived promptly.
Fabulous quality and good design.
Unfortunately it dominated my sitting room and has been returned.
July 29, 2025
Reply from FITUEYES INC
Dear Customer,
Hello!
Thank you for choosing FITUEYES and for your kind comments on our quality and design. We’re sorry the TV stand didn’t fit your room and had to be returned.
We hope to serve you again in the future with a product that’s just right for you. If you need any help, please feel free to contact us.
Best regards
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