I received a cross trainer 18 months ago as a gift from my wife.. I used it regularly and one part of it was defective and effectively broke. On reproting the problem to Fitwinkle they honoured th... See more
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See what reviewers are saying
Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another,... See more
It’s been over a week and I still haven’t received my order of an online cadeaubon. Update: The shop reached out to me and provided a solution. Despite the delay caused by a technical error, I am... See more
I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it... See more
Company replied
Company details
- Fitness Equipment Store
- Martial Arts Supply Store
- Physiotherapy Equipment Supplier
- Sportswear Store
- Vitamin and Supplements Store
Written by the company
Sinds 2000 is Fitwinkel gespecialiseerd in het verkopen van fitnessapparatuur zoals crosstrainers, hometrainers, loopbanden, roeitrainers, spinningfietsen en krachtstations. Naast cardio en krachtapparatuur heeft Fitwinkel een breed assortiment aan klein fitnessmateriaal zoals dumbells, kettlebells, opdruksteunen, fitnessballen, yoga artikelen en meer. Fitwinkel is erkend merkdealer van grote merken zoals: Kettler, Concept2, Flow Fitness, Life Fitness, Flow Fitness, Finnlo, VirtuFit en Tunturi. Met een magazijn van ruim 8.000 m2 leveren wij 10.000 artikelen binnen 24 uur door heel Nederland en België. De klant staat centraal bij Fitwinkel. Wij staan iedere werkdag tot 22:00 per telefoon, LiveChat en Whatsapp voor u klaar en zijn op zaterdagen tot 17:00 beschikbaar. Met onze eigen team aan servicemonteurs monteren wij jouw fitnessapparaat aan huis en zijn wij in het geval van storingen snel ter plekke.
Contact info
Jan Tinbergenstraat 131, 7559 SP, Hengelo, Netherlands
- +31 (0)74 - 349 15 79
- klantenservice@fitwinkel.nl
- fitwinkel.nl
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect materiaal en goede levering.
May 2, 2023
Everything is ok.
April 20, 2023
Very fast and the correct product
April 6, 2023
Quick delivery and the company cares…
Quick delivery and the company cares for the environment. Example for the big corporates!
April 13, 2023
Unprompted review
Reliable webstore
Reliable webstore. Quick delivery and super smooth buying process.
April 7, 2023
Unprompted review
The equipment is very good
The equipment is very good. And fast delivery. Customer service is superb.
March 29, 2023
Amazing products
Amazing products, quick delivery and very, very good price point. I'm happy with the yoga belts
March 29, 2023
Great Service!
Great Service!
I found the information about the product easily and in detail. Delivery was smooth, and the product is great.
March 26, 2023
Top quality products delivered quickly
March 20, 2023
I am very disappointed with this shop
I am very disappointed with this shop, they sold me a defect machine,after 3 days of use i ear a strange noise coming inside the machine.The mechanic already came to my house 3 times and still not fixed.I told them i want my money back or a new machine I didn't spent 600 euros to buy a defect machine, and they pretend that they don't know what I'm talking about. I will now speak with a lawyer to find out my rights. Be careful with what you buy in this store, customer service are very bad, it's been already 3 months and they did not solved my problem.
March 27, 2023
Unprompted review
Reply from Fitwinkel
Dear Jorge,
Thanks for writing a review and your feedback.
I'm sorry to hear that you are disappointed with us and that your problem is not solved. We will contact you today to see if we can try to solve the issue!
If you have any questions in advance you can always contact us.
Customerservice Fitwinkel
Quick delivery.
March 19, 2023
Very happy with my order
Very happy with my order: super fast shipping (next day delivery!) and super good product, great value for money.
March 14, 2023
Some Everything is ok now.time last year
Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another, at no charge. I am very grateful for their excellent service (and product).
August 31, 2022
Unprompted review
broken after one week
I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it myself. It is a part of the mechanism, nothing which was part of the assembly before. Quite surprising behaviour.
December 4, 2022
Unprompted review
Reply from Fitwinkel
Dear AB,
Thank you for writing a review. Annoying to hear that you are not satisfied with the way things are going. I would like to get in touch with you to resolve this issue. Would you please send an email to: info@fitwinkel.nl
I look forward to receiving your email to resolve your issue.
Kind regards,
Fitwinkel customer service
Great service!
Fast delivery, great support service. Products as shown on the website.The team staff was really friendly and professional. My change and refund request was handled quickly.
November 23, 2022
Super😊😊😊
October 31, 2022
Never replied to multiple emails
Never replied to multiple emails, in English or Dutch.
Treadmill was chosen as it came with Free Installation. Day of the event I had to carry with the very nice delivery person (not related to firwinkel) and then build the machine. 90 euro value and no solution or even acknowledgement or warning of the problem.
If you read the reviews, the customer service seems a nonsense.
October 12, 2022
Reply from Fitwinkel
Dear Michael,
Thank you for writing a review. Sorry to hear that you had a bad experience with our customer service. Can you contact us to look together at a suitable solution for this problem. You can always email to info@fitwinkel.nl
Sincerely,
Customerservice Fitwinkel
Terrible partner delivery company
ordered with them because of the next day delivery they offer. All of the items except one came the following day. The delivery company they used for the last item kept saying they tried to deliver, even when I was home the whole day, i kept having to call to arrange a new delivery day. in total spent 5 days not leaving the house waiting for the delivery and it still didnt come. They also had my phone number to call but they never called. Had to cancel this last item with them and re-order with another company. Complete waste of my time, very frustrating. They should be careful who they use for their deliveries!
October 12, 2022
Reply from Fitwinkel
Dear Laura,
Thank you for writing a review. We are sorry to hear that part of your order has not been delivered. We will contact you to look at an suitable solution for this problem. You can also always email to info@fitwinkel.nl
Sincerely,
Customerservice Fitwinkel
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