Fix Auto Aberdeen kept me informed of the status of the repair, and the car was ready for collection 3 days earlier than expected which was good. The repairs were excellent. Initially one of the dir... See more
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Professional and received frequent updates on work being done on car. 1 issue was that they could not supply courtesy car for over a week, which was part of insurance policy . Far from ideal.
Company replied
Wonderful service. I have used fix auto twice. I highly recommend fix auto. They always deliver top notch service. Starting from evaluating the repair followed by communication updates on a regular b... See more
Company replied
Great service from day one, lovely staff, good updates. My car is ready to collect today so can't comment on the actual work but if it's anything to go by my experience this far I'm sure it will be ex... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Mugiemoss Road, Bucksburn, AB21 9NP, Aberdeen, United Kingdom
- 01224 716 961
4.4
Excellent
248 reviews
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Completed work on time to high standard
Thorough assessment, updates on progress and work completed to a high standard on time.
March 5, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your kind words and positive feedback. We appreciate you taking the time to share your experience. We are glad to hear that you were satisfied with the assessment, progress updates, and the quality of our work.
Reply from Fix Auto UK - Fix Auto Aberdeen
We appreciate you taking the time to share your positive experience. We're glad to hear that you had a smooth and enjoyable interaction.
Excellent repair, great communication
The service I received was efficient and friendly. I was kept informed of the progress of my vehicle by email and all my questions were answered with timely responses. A slight problem with my vehicle on completion was resoved quickly and with no fuss.
February 26, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your kind words. We're glad to hear you were happy with the service and communication you received. We appreciate your feedback and will share it with our team.
I have received great Customer Service…
I have received great Customer Service from this company especially the lady in reception. She kept me updated and was very supportive and a pleasure to deal with.
February 26, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We appreciate your kind words. We're thrilled to hear about the positive experience you had with our team.
Great quality
Constant communication, works completed faster than expected and good quality
February 6, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We're delighted to hear you were pleased with our communication, the speed of completion, and the quality of the work. Your feedback is invaluable as we strive to consistently deliver excellent service.
It was dissapointing to find a…
It was dissapointing to find a protective strip on the replaced bumper missing when I collected my car, they have promised to order and fit one but means another trip in to Aberdeen. Still awaiting a date to have this work done.
February 3, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We understand your frustration with the missing protective strip and the inconvenience of needing to return for the repair. We appreciate your patience as we work to schedule the appointment for you.
Great customer service ,very helpful…
Great customer service ,very helpful front of house staff .A great job done quickly and to a high standard .
January 31, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your kind words and 5-star review. We're so glad to hear you were happy with the service and work provided.
Professional service
Professional service, kept informed of repair
progress. Courtesy car provided at same location which made the process easier.
January 31, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We appreciate your kind words. We're glad you found our service professional and that we kept you informed throughout the repair process. We're also happy to hear that the courtesy car made things easier for you.
Exceeded my already high expectations…
Exceeded my already high expectations from start to finish could not praise them enough.
January 23, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We're thrilled to hear you had such a positive experience! Your kind words mean a lot to us.
Quick with good communication.
Made all repairs in shortest estimated timeframe, kept me informed at each stage and quick to notify me when the work was completed. Nice and easy doing business with them.
January 29, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We appreciate your kind words and are glad to hear that you were happy with the service you received. We strive to provide our customers with a smooth and efficient experience.
Great work!
The team were approachable, responsive and delivered great customer service and returned my vehicle looking as though nothing had ever happened. Am so pleased to have my car back all fixed.
January 22, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We appreciate your kind words and are thrilled to hear you were pleased with the service you received. We are dedicated to providing our customers with the best possible experience and are glad we were able to meet your expectations.
EXCELLENT SERVICE
My car went in for repairs after being damaged by another driver. I was completely impressed with the professional service at every stage of the process, the loan car was small but in pristine condition and a pleasure to drive, the ladies in reception were outstanding, explaining everything in detail and very professional at all times. The email update link was fantastic and informative. All in all a really smooth experience. Thank you.
January 20, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your kind words. We are delighted to hear that you were impressed with our service and that your experience was smooth and positive. We strive to provide excellent customer service and appreciate your feedback.
Friendly & wellcoming
Friendly & wellcoming.Decribed the process the car would go through well. Good updates on the cars progress.
January 14, 2025
Reply from Fix Auto UK - Fix Auto Aberdeen
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. We're glad our team was friendly and helpful in explaining the process and keeping you updated. We strive to provide excellent customer service, and your review confirms we're on the right track. Thank you again for your kind words.
Would definitely recommend as they done…
Would definitely recommend as they done a a very tidy job …….
December 17, 2024
Reply from Fix Auto UK - Fix Auto Aberdeen
We're so glad to hear you were happy with the service. We strive to provide our customers with the best possible experience.
Very happy with the service and level…
Very happy with the service and level of detail when fixing my car.
December 23, 2024
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for taking the time to leave your review. We're delighted to hear you were happy with the service and level of detail provided.
Positive experience from the start till…
Positive experience from the start till the end!
Staff is very helpful and the team done a amazing job!
Highly recommended
December 23, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your positive feedback. We are glad to hear you had a great experience.
Battery was flat when it was returned…
Battery was flat when it was returned to us and handle to close boot lid was detached. Have had to use jump leads to start car ever since. Phoned to complain and to query why heat setting and blower setting were both set at max. They denied responsibility for draining the Battery and told me it was nothing to do with them, quite aggressively. I've reported them to my insurance company and await their response. We will never use this company again will tell everyone we know about our awful experience.
December 13, 2024
Reply from Fix Auto UK - Fix Auto Aberdeen
Hello, your vehicle arrived onsite with us on 29th November 2024 and was returned to you on 6th (7days) this is not enough time for a battery to deteriorate from perfect condition to needing jump started every time! even if the battery was reduced by using the blowers (which it was not) as the engine was running whilst defrosting the windows the battery would have been fine after the first drive away also, there would be no sense trying to defrost windows without the engine running as there would be no hot air generated! No mention until now about the boot handle but, if this is the case, we have no issues resolving this for you. In relation to you reporting us to the insurance company, I look forward to them contacting me so that we can explain the above in relation to the battery as its very clear that we did not or could not cause this! have a nice day! :)
Positive experience from start to finish
This was an insurance job, they had a courtesy car for me and communication was excellent from start to finish. Repairs were completed in 5 days and they even polished the car inside and out. Did an amazing job. I've seen quite a few negative reviews about this company but I couldn't fault them. Good work!
November 18, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdeen
We are delighted to hear you had such a positive experience with us. We strive to provide excellent customer service and are happy to know our team met your expectations. Thank you for taking the time to share your feedback.
Fast efficient service
Fast efficient service, kept up to date the whole way through and pick up and delivery were seamless. Would certainly use again.
October 14, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your kind words! We're so glad to hear that you were happy with our service.
Vehicle Repair Mondeo
The services provided were very good. Courtesy car was in good condition and comfortable to drive. I was kept updated with progress and job was completed in line with initial forecast.
October 11, 2024
Reply from Fix Auto UK - Fix Auto Aberdeen
Thank you for your positive feedback and 4-star rating. We're glad to hear that you were satisfied with the courtesy car and the communication throughout the repair process.
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