Fix Auto UK - Fix Auto Birmingham East Reviews 

69
TrustScore 4.5 out of 5

4.5

Waterloo Avenue, Fordbridge, B37 6RE Birmingham, West Midlands, GB


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Rated 5 out of 5 stars

Great service from the team, excellent attitude and very helpful. Well organised, thank you for Sandra and Collin for sorting repairs out so swiftly and professional. Would recommend anyone who needs... See more

Rated 5 out of 5 stars

Fantastic staff, any problems were sorted straight away. And workmanship of repairs were excellent. I would recommend them to everyone. Thank you Auto Fix

Rated 5 out of 5 stars

Fix Auto have been excellent throughout. They contacted me to let me know the work had been approved by the insurance company- something the insurance company didn't do. They kept me informed throug... See more

Rated 5 out of 5 stars

I was kept updated with the progress of my vehicle on a step by step basis. Whenever I get in contact with the company, I was treated with respect and courtesy from the person who was keeping me upd... See more


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Birmingham East

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Waterloo Avenue, Fordbridge, B37 6RE, Birmingham, West Midlands, United Kingdom

  • 0121 779 6971

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

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4.5

All reviews

(69)

5,608 reviews in the last 12 months

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Rated 5 out of 5 stars

JOHN VERNONVery helpful but you have to

Very helpful but you have to. Give the a nudge if there’s something wrong to get them to put it write but isn’t that’s the case with everything these days all in all good and got my car write and very happy with it 👍🏻

October 25, 2022
Rated 5 out of 5 stars

Great service

Great service. Always gave an update when delays on parts from the manufacturers which is out of there control and great end product.
Would definitely use this company again.

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

Generally a really good service

Generally a really good service - although not really able to plan the collection resulting in well over 100 miles of fuel left in the tank of the courtesy car! (compared to when I collected it not even enough to go a few miles)

Communication with Ben was professional and helpful at all times.
I would have appreciated an interim communication explaining the approximate time scale to repair my vehicle (i.e. waiting for parts which are due to arrive on.... anticipate xxx days to completion after that)

Thank you

April 6, 2022
Rated 5 out of 5 stars

Satisfied customer

Fix Auto picked up the car the evening before it was due to e picked up (which was really convenient for me). They also delivered the car back early.

I couldn't fault them at all.

February 7, 2022
Rated 1 out of 5 stars

Would not take a bicycle there after…

Would not take a bicycle there after care is none guys there totally on helpful

November 3, 2021
Fix Auto UK - Fix Auto Birmingham East logo

Reply from Fix Auto UK - Fix Auto Birmingham East

Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.

We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.

Thanks
Fix Auto UK

Rated 5 out of 5 stars

Van repair

Van went in for repairs. Was a nasty gouge along side panel aswell as drivers side mirror broken into a hundred pieces and extremely big dent in pillar where mirror had been bent round and smashing into it. The van is a ford custom the dark orange colour. Got van back today on time as promised. Had a good look at van. You can't even tell where the damage was. It looks as good as the day I picked it up from dealership. Over the moon with repair. Top job. They even gave the cab a clean. You hear some horror stories about garages and body shops. But I wholeheartedly recommend this place. Obviously top class in there trade. Again chuffed with quality of said repair. Thankyou to whoever it was at the body shop in chemsley Wood branch. If I could I'd show before and after pictures.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Although the repair took longer than…

Although the repair took longer than expected this was not the fault of Fix Auto it was simply down to the availability of parts.
All through the process I had a weekly conversation with Ben and was over the moon happy with the way he worked with me to get the job completed ASAP.
5* Fix Auto and once again thanks Ben.

October 28, 2021
Rated 5 out of 5 stars

My vehicle had been stolen

My vehicle had been stolen, recovered and sent to the garage for repairs. The parts took a long time to get, but once received, FixAuto wasted no time to get the vehicle back on the road again.

October 19, 2021
Rated 1 out of 5 stars

I was told week in advance the car…

I was told week in advance the car going to picked up for repairs,and a automatic curtesy car will delivered at same time.
When I phone up. I was told there no automatic car. The one that they have got some issue.i explained I have taken a day of from work to arrange this.i just asked them why don't you any more courtesy cars. The bloke went of on a rant don't tell me how to run my business. He was rude to me and his attitude was unprofessional. I will not use these garage any more.

October 12, 2021
Unprompted review
Fix Auto UK - Fix Auto Birmingham East logo

Reply from Fix Auto UK - Fix Auto Birmingham East

Hi There,

Thank you for taking the time to review our services, we apologise for our delayed response have ensured your comments surrounding the courtesy car availability are relayed to those that dealt with your repair, we had however like everybody been experiencing national shortages of cars.

We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.

Thanks
Fix Auto UK

Rated 4 out of 5 stars

Inaccurate update information spoiled the good work

Collection and work done was very good, but the inaccuracy of update information asked for over the phone was not at all helpful, especially when because we were selling the car a clear idea of when the work would complete was needed. This made the whole experience rather stressful when it need not have been!

September 18, 2021
Rated 1 out of 5 stars

These people are a load of cowboys…

These people are a load of cowboys please steer clear of of them, thay ruined my car when it was in for repair at their workshop. If there was an option for no star I would have given them that.

August 28, 2021
Fix Auto UK - Fix Auto Birmingham East logo

Reply from Fix Auto UK - Fix Auto Birmingham East

Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

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