Can't fault the work carried out but the communication was very poor. I had to keep phoning the head office to be put through to the garage dealing with my car as I wasn'tgiven a direct numberb& despi... See more
Location
Switch locationNova Business Units, Gore Road Industrial Estate, BH25 6SA New Milton, Hampshire, GB
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Fix Auto were the garage allocated by an insurance company. Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to coll... See more
Company replied
My car looks great ! You communicated so well throughout and with understanding for my situation
My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair. The repair seemed to take a long time but there was a lot of work to do and the repairs were all don... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company

- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Nova Business Units, Gore Road Industrial Estate, BH25 6SA, New Milton, Hampshire, United Kingdom
- 023 9266 2756
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My car looks great
My car looks great ! You communicated so well throughout and with understanding for my situation
Can't fault the work carried out but…
Can't fault the work carried out but the communication was very poor. I had to keep phoning the head office to be put through to the garage dealing with my car as I wasn'tgiven a direct numberb& despite them saying every time that they would get back to me with updates, never did.
My car now looks perfect.
My car, as confirmed in advanvce, was collected and returned in an efficient way. The repairs were completed to my complete satisfaction and the car now looks perfect.
good communication and work carried out…
good communication and work carried out to high standard
A hassle-free experience
A hassle-free experience! They collected my car, made notes on the damage that the insurance claim was to cover, noted any other minor damage, marks etc., and left me a courtesy car. Then delivered my car back to my door when it was done, about ten days later - all repaired, clean and shiney.
I was slightly worried about how well the new paint would match the 15 year old BMW Xirallic paint, but I can't see any mis-match at all, though we haven't yet had any sunny days, which is the litmus test...
Expectations exceeded
I cannot fault the work that Fix Auto did on my car. Very quick turnaround kept me informed along the way. And the car came back looking like new.
May use AI-assist with repliesRead more
Would use again
Fix Auto were the garage allocated by an insurance company.
Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to collect when the work was completed. The work to my car was excellent and my car had been thoroughly cleaned and valeted throughout.
Really good service and I would definitely use them again.

Reply from Fix Auto UK - Fix Auto Bournemouth
I got my car back today after 6 weeks
I got my car back today after 6 weeks! I was told 2 weeks ago it was nearly finished but it seemed to take forever from that point.
Too slow. Miscommunication or no communication

Reply from Fix Auto UK - Fix Auto Bournemouth
We were kept informed of the progress…
We were kept informed of the progress of the works being completed. We are happy with the results

Reply from Fix Auto UK - Fix Auto Bournemouth
Apart from updates a bit sparse…
Apart from updates a bit sparse everything else was fine

Reply from Fix Auto UK - Fix Auto Bournemouth

Reply from Fix Auto UK - Fix Auto Bournemouth
Honestly brilliant service
Honestly brilliant service. Regular updates on progress of repair by email and telephone. Ultra polite and the work on the car was top notch.

Reply from Fix Auto UK - Fix Auto Bournemouth
Fix Auto Bournemouth did a fantastic Job
Fix Auto Bournemouth did a fantastic job on my Hyundai i10. The quality of their work is just spectacular. You wouldn't know the car has been repaired, it just looks brand new.
They provided me with a courtesy car and when the job took longer, they just told me not to worry and keep their courtsey car for longer. Absolute Gem!

Reply from Fix Auto UK - Fix Auto Bournemouth
The time that it took to collect the…
The time that it took to collect the car and repair it was short and sweet. 7 days
Then I looked closer and it was not as good as i thought it would be, or seemed to be. Windscreeen was not very well cleaned
They did keep me informed as to the progress of the repair then the manager was arrogant turned stupid and had to make a complaint about her and admiral and her cronies covered up her arrogance and lies . PATHETIC EXPERIENCE WITH BOTH COMPANIES AND ADMIRAL ARE STILL PAYING COMPENSATION FOR THEIR REPETITIVE MISTAKES !

Reply from Fix Auto UK - Fix Auto Bournemouth
Happy with the work but took 3 weeks to…
Happy with the work but took 3 weeks to complete

Reply from Fix Auto UK - Fix Auto Bournemouth
Fantastic service,kept up to date with…
Fantastic service,kept up to date with progress of my car
Good standard, friendly

Reply from Fix Auto UK - Fix Auto Bournemouth
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