Can't fault the work carried out but the communication was very poor. I had to keep phoning the head office to be put through to the garage dealing with my car as I wasn'tgiven a direct numberb& despi... See more
Location
Switch locationNova Business Units, Gore Road Industrial Estate, BH25 6SA New Milton, Hampshire, GB
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Fix Auto were the garage allocated by an insurance company. Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to coll... See more
Company replied
My car looks great ! You communicated so well throughout and with understanding for my situation
My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair. The repair seemed to take a long time but there was a lot of work to do and the repairs were all don... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Nova Business Units, Gore Road Industrial Estate, BH25 6SA, New Milton, Hampshire, United Kingdom
- 023 9266 2756
4.2
Great
87 reviews
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Well
Well, you did a good job since your sister with us down and the communication was a bit bad but never mind, but the paint job in the eyes looks really good.
June 5, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're glad you appreciate the paint work, and we apologize for the communication issues and any inconvenience caused. We appreciate your feedback!
I recently had some work done at Fix…
I recently had some work done at Fix Auto UK on my car’s bumper, license plate, and rear camera and I couldn’t be happier with the experience! From the moment I dropped off the car, the team kept me updated every step of the way with clear and timely communication. The quality of the work was excellent, everything looks and functions perfectly.
What really impressed me was the attention to detail. Not only was the repair done professionally, but my car was returned spotless, both inside and out. It’s rare to find that level of care and customer service these days.
Highly recommend Fix Auto UK to anyone looking for honest, top-quality auto repair. Very satisfied customer here, I’ll definitely be coming back if I need anything in the future!
May 27, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that you were satisfied with the work done on your bumper, license plate, and rear camera. We aim to provide clear communication and appreciate you noting the team's updates. It's great to know the quality of work met your expectations and that you found the attention to detail impressive. We value your recommendation and are grateful for your feedback.
Friendly Team A1 Repair
The finished repair was A1 and the mechanics we saw were friendly and helpful. They did have the car quite a time but we did get a courtesy car and phone updates which was helpful so all good!
April 30, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're glad the repair was completed to a high standard and that our mechanics were helpful. We appreciate your patience and are happy the courtesy car and updates were useful!
As New
A very professional repair it looks brand new.
WELL DONE TO THE PEOPLE INVOLVED
I have recommended you to ALL my friends
Robert C Jones
April 23, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that you feel the repair was professional. Thank you for recommending us!
The whole experience and the front office attention to detail.
The whole experience, including the finished Jo
May 1, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're so glad to hear you had a positive experience! We strive to provide excellent service and are thrilled you enjoyed the finished job.
Quality of workmanship superb and took…
Quality of workmanship superb and took control of the job loading with insurers beyond our expectations. The communication on the other hand was extremely poor. Chasing job up was very frustrating and calls diverted between offices lead to extreme frustration
May 1, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate you acknowledging the quality of our workmanship and our commitment to working with insurers on your behalf. We understand that communication can be frustrating, i can see there were time we did try and call you but it went to voicemail, we sincerely apologize for the difficulties you experienced in reaching us. We value your feedback and will use it to improve our communication processes.
Reply from Fix Auto UK - Fix Auto Bournemouth
We understand your frustration however on reviewing the communication logs i can see that the repairs were closer to 2 weeks. we called many times through the repair process but mostly had no answer. and despite us informing you at the beginning that you have an excess on your policy, you had not resolved your grievance with the insurer whilst we had your car, at the end of the repairs you refused to pay the excess and even suggested we pay it for you on the basis our driver had "mislead you" you also refused to return our courtesy car, it does seem a little unfair to give us a poor review when your main issue is with your insurer and not wishing to pay your excess, We appreciate your feedback and will use it to improve our processes.
Poor service and no care for the vehicle
They said a week and took over three due to being down a painter and then a machine down apparently. Received car after chasing several times and looked good on delivery until later I noticed the windows have a film of paint spray all over them.
March 28, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We understand your frustration with the extended repair time and the paint overspray on your car's windows. We strive for timely and quality service, and it's disappointing to hear that your experience fell short of our standards. We appreciate you bringing this to our attention and will use your feedback to improve our processes and communication. i understand our team is dealing with your complaint.
Make sure you get everything thing in writing
The work they did was fine what I did have a problem with was there communication they picked my car up on a wensday they had it over a week I had to contact them to get a progress report I was told it was ready but they could not deliver it back because the car had a oil leak the car never showed any oil leak that I noticed you would have thought they would have noticed it on the first day I have taken it to a independent garage for them.to check I will make a decision on what action I will take if any I've also had no report on how much the work was witch I will need for the next insurance company
March 10, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We understand your frustration, i have been through the communication logs, it seems there was a huge delay getting your car to us as previously unreported damage needed to be agreed by the insurance company, it took a lot of time and effort before the insurance company said they would not cover this, as for timescales, a week is considered fairly quick for this type of damage so i could not see a problem there, as for the oil leek, many vehicles over a certain millage can have age related oil leeks and unless we think it may be accident related or adversely affects the vehicle value, we wont necessarily flag it, but it is our policy that if a vehicle has any kind of mechanical issue that we inform the driver and we don't drive it. We strive to provide clear and timely communication to ensure a smooth experience for all our customers, unfortunately we are unable to share costs on insurance repairs though this can be requested from your insurer.
We appreciate your feedback
Brilliant communication
Brilliant communication, work on my car was amazing. Definitely will be using Fix auto UK again
March 10, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're so happy to hear you had a positive experience with us! We appreciate your kind words about our communication and the quality of our work. We strive to provide excellent service to all our customers and are glad we were able to meet your expectations.
Damage repair to Mercedes EQA…
I was very pleased with the work that had been completed on the car. It was delivered back to me looking like a 'New Car'
Whilst waiting for the work to be done I had the use of a courtesy car which again had been delivered to my home.
There had been a delay in completing the work due I believe to waiting for spare parts. I was kept informed of the delay and all in all a happy experience
February 27, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate your kind words and are thrilled to hear that you were pleased with the work completed on your car. It's wonderful that you found the courtesy car service convenient and that we were able to keep you informed about the delay. We strive to provide our customers with a positive experience, and we're glad that we were able to meet your expectations.
A very thorough job and an excellent…
A very thorough job and an excellent repair. I was kept informed with regular updates throughout the process
March 4, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're thrilled to hear you were pleased with the repair and the communication throughout the process. We strive to provide excellent service and appreciate your kind words.
Very good experience
Bit tricky to get through on the phone but understandable as it was around Christmas.
The repair was done very quickly and the vehicle was immaculate when it was returned. Very good service overall.
January 31, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate your understanding regarding the busy period around Christmas. We're glad to hear that the repair was completed quickly and that you were pleased with the condition of your vehicle upon its return. We strive to provide excellent service and are happy to hear that your experience was positive.
Long, drawn out process to get repair done.
Had to chase to get car booked in for repair - took a month to get a booking.
Once the car was booked in the repair took weeks to complete.
Was without the car for 2 months.
February 7, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We understand your frustration with the extended wait times for your car repair. i did note that there were some delays on obtaining all of the images to do an estimate, followed by some communication problems, your repair also fell on Christmas which never helps. We strive to provide timely service and apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our processes and ensure a smoother experience for future customers.
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate your kind words and are glad to hear that you found our service helpful.
The man who delivered the hire car at…
The man who delivered the hire car at the start was extremely helpful. He showed me how the car worked and set the radio to Radio 4. The man who dropped my car back was equally as helpful. The car was beautifully clean. They were both great guys. Thank you Kirsty Page
December 13, 2024
Reply from Fix Auto UK - Fix Auto Bournemouth
We are so happy to hear that you had a positive experience with us. We strive to provide excellent customer service and are delighted that you were impressed with the helpfulness of our team.
alright service
alright service, did what was said and promised. but only flaw was the communication - expected date was pushed back twice and wouldn't be actively told unless we contacted asking how it is going but ultimately the work was finished and done with good expertise. but communication was a flaw
December 13, 2024
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate your feedback and understand your frustration with the communication regarding the timeline. We strive to keep our customers informed throughout the process and will take your comments into consideration as we continue to improve our communication practices.
Did what they said they would
They picked up and dropped off when they said they would. The car looks great. It was delivered back clean and tidy - inside and out
December 9, 2024
Reply from Fix Auto UK - Fix Auto Bournemouth
We're so glad to hear you had a positive experience with our service. We appreciate your feedback and are committed to providing excellent service.
Very poor customer service
The repairs appear to be well done, but the time taken and lack of communication from Fix Auto was unacceptable. My car was perfectly drivable prior to collection by Fix Auto, but it was 11 days before they started work on it. I had to chase to find out what was happening. Then I was called on a Friday to say it was ready except they had found a crack in the rear light assembly. Did I want it back or wait until Monday for them to fit light assembly. Eventually I was called on the following Thursday to say they were delivering the car back - 28 days after they took it in. Insurance company required me to use them for repair, but I wouldn't do it again.
November 28, 2024
Reply from Fix Auto UK - Fix Auto Bournemouth
We understand your frustration with the extended repair time and communication issues. We strive to provide timely and transparent service, and it's clear we fell short in this instance. I have noted from our system that we did have a small parts delay, We appreciate your feedback and will use it to improve our processes and communication with customers.
Fix auto delivery driver John is a…
Fix auto delivery driver John is a credit to your company I have to say to he went above and beyond to accommodate all my needs due to having back surgery and the problems It causes me getting in and out of cars he supplied me with a few different courtesy cars to try so I could be as comfortable as possible which was a great help to me. Once the car was repaired John returned my car back to my home address. The car looked great but I noticed that there was a few bits in the paint that wasn’t quite right he assured me that they would be rectified at my convenience. I then arranged for my car to go back to the workshop for the imperfections in the paintwork to be rectified. John made sure he delivered me another courtesy car that was suitable for my needs again. But then from that point onwards that’s when it all started to go wrong I had to then go to the workshop to collect my car to find out that the work hadn’t even been completed and also had the pleasure of meeting Chris who I now know is the owner of the workshop who I found to be quite rude and unhelpful. This then became an ongoing problem for the next couple weeks trying to get the problems with my car resolved. I’d just like to say a big thank you to John for helping as much as he could and apologies for all the phone calls I subjected him to and my lack of empathy for all his hard work he put in and being very respectful and understanding of my needs thank you. L M
September 24, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate you taking the time to share your experience with us. We are pleased to hear that you had a positive experience with John, and we are proud of his dedication to providing excellent customer service. We understand that you encountered some challenges with the repair process after John's initial assistance, we understand that the remedial work has been completed and the only outstanding issues are ones that the insurance company have sent an independent engineer to ascertain whether they are accident related. We value your feedback and will use it to improve our processes and ensure that all customers receive the best possible experience.
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