Fix Auto UK - Fix Auto Durham Reviews 333

Repair carried out to a very high standard.

Amazing service! My car had been in a bump that took out the passenger door and the under side of the passenger side as well and within a week it was as if nothing had happened to the car!

Miracle workers! Couldn’t ask for better customer service keeping me informed of events as well as how the car was returned. It had been hoovered and even an unrelated mark on one of my doors was took away as well.

Hopefully I don’t have to go back with any more broken doors but if I did I wouldn’t hesitate. Unreal service!

Excellent service collected car told me what date would be finished and it was on time car looked like a new car cleaned and work done to high standard would definitely recommend this garage Andrew and Michael so good Houghton le spring branch

Great from start to finish

Excellent service and staff, from taking vehicle in for assessment to booking in for repair was so easy.
Very quick turnaround on an excellent bodywork repair.
Highly recommend

I received updates as promised.

Outstanding customer service, I was kept up to date throughout the time the repair centre had my vehicle. Staff were professional and friendly. Extremely happy with the work which was done to my car, it looks brand new.

Brilliant service and friendly mannerisms from both Michael and Donna .
Couldn't of asked for a better service , top job from start to finish . Going above and beyond for a top quality finish .

absolutly fantastic service the staff were so friendly and went above and beyond. only issues was nearly no fuel left in my original car when i collected it but aprt from that very good service.

The team was very professional. I was constantly updated about the repairs to my car throughout the time it was with them. I highly recommend Auto Fix Durham, they exceeded my expectations.

Kept me informed and went the extra mile to ensure the car was ready on time. Car delivered back after cleaning inside and outside

Excellent service and faster delivery

Great communication and service from start to finish. Really pleased with the work done - Thank You

Quick, obliging no fuss just get on with it.
Customer service second to none

Fix Auto Durham have just painted and fitted my front mudguard on my BMW motorcycle. It was an absolute pleasure working with Ian and his team and I can’t begin to describe how helpful and accommodating they were. The finished job was first class as was the overall experience. Well done …!

Genuinely the bestest and nicest garage I’ve ever been too! The whole team were really friendly and helped me straight away after running into car troubles on my way home. Martin even stayed back after the garage closed to make sure my car was fixed! I can’t recommend them more!

As every very polite and friendly staff. Kept informed throughout visit. Hope for speedy outcome.
Pleasure to deal with.

Top class work and service from the team at Fix Auto Durham. I recently required some work to be undertaken on my car, both the door and wheels.

Firstly, a special thanks to Andrew and Donna in customer care as they were extremely responsive, knowledgable and accommodated every need of mine, to ensure that I had a great service! Andrew’s communication was timely and friendly, constantly instilling confidence in the service delivery, always connecting when he said he would, whilst I was out of the country, for which I am extremely grateful for

Secondly, the workmanship that has been undertaken on my car is spot on! I required a brand new door and alloys refurbished. You had a direct contact to the technician, who was equally great and explained everything in laymen’s terms, avoiding all the technical jargon, which is less intimidating for someone who doesn’t have a lot of knowledge in this area.

The Company offered to loan me a vehicle throughout the duration, which is always a plus. They picked my vehicle up and dropped it off. The Company cleaned my car on the outside and it looked brand new!

Overall, the service was brilliant; however, I couldn’t justify marking them down for a few issues:

- Time to get the vehicle booked in. It was approximately several weeks, which due to their demand, I can only assume there are internal resourcing matters that need to be reviewed to meet the demands of the customers. It didn’t overall affect the service, but maybe needs to be reviewed, and;

- Checking and verifying payments to their bank account and with their colleagues before communicating to the customer, to avoid any confusion.

Thank you so much again to the team, I am delighted and would definitely recommend and return again.

Best,
JP

Really helpfull and friendly guys who carry out a professional job

Friendly staff good communication.
Repair done to expected high standard.