Fix Auto UK - Fix Auto Elgin Reviews 94

Customer service very good
Completion was a little bit delayed due to availability of spares.

Great communication, helped greatly when dealing with the repair of my car, sorting out courtesy car and taking my car to a garage for pre-planned MOT.

Fast, professional and polite. Would definitely recommend Fix Auto UK in Elgin.

Respray well done, eventually Took car in on a Monday but garage commenced work on the Thursday when it was at the top of the queue.I was a paying customer and no curtsey car available leaving me to hire a car from the monday. Had this been better organised I could have put the car in Wed evening this saving me 3 days car hire.

I put my car in to Ashgrove for a repair to the car boot.
I haven't had any dealings with damage to my car before so I was a bit worried but the very helpful wee lassie in reception explained everything.
I now have my car back, washed and cleaned inside.
The job took three days from start to finish. I was kept informed of the progress at all times and the finished job was excellent. The icing on the cake was that I was also supplied with a beautiful hired car.
First class all round
Thank you Ashgrove

Staff are friendly, helpful and did a good repair job quickly for me !

Great team excellent service from start to finish thank you car looks great

Multiple things left unfinished or incorrectly aligned when the vehicle was returned. Took ages to get it back in and then returned with marks on the car I was told to remove myself!

I am absolutely disgusted at the mess that my car was returned in. Damaged parts put back on...dents on new parts...a dent on my door that wasn't there when i put it in...rough work done round my reverse censors...I am trying to contact my insurance as I not accepting this mess. When i took it back the guy could see immediately the mess so why return my car to me in this mess. Awaiting contact with my insurance

Excellent job, even cleaned the car, inside and out. Many thanks.

After an other body shop had refused to fix my van because it was a special edition model. Ashgrove took the job on with enthusiasm and got to work straight away. Knowing the parts were hard to come by the explained they needed to strip the van first to make sure the correct parts got ordered. They tried endlessly to get the correct parts going to other venders others wouldn’t entertain. Great feed back through out the process. My van came back in better condition than before the accident. Top job.

Amazing service and communication, very helpful.

Friendly staff and car was absolutely spotless on pickup - highly recommended

Super easy experience and work was done to a good standard.

The whole process was seamless. From the initial viewing of the damage to getting the car back very professional. The staff could not be more helpful and the courtesy car was brand new and no hassle getting. Great service. I would definitely use them again but hopefully not because I have had an accident.

Ashgrove Motor Body Company Ltd Elgin, Vizion Network and Markerstudy have been nothing short of a nightmare. After taking my vehicle in for repair, I was disappointed to find that not only had they failed to complete a satisfactory repair, but they also damaged my vehicle even further. They returned my vehicle in an unroadworthy and dangerous, unsafe condition. This was after they received over £14,600 for this (initial £3000 repair estimate!), which took three months for initial attempt. Nine months later and no further on!
Despite giving them two additional attempts to rectify the issues, they let us down severely, even damage they said they would address (which they did themselves!) they are refusing too standby. Now they refuse to respond to emails and it has been over two months since it was agreed to be rectified!
They failed to carry out the repairs they were responsible for and had promised to undertake. A number of items they failed to record and refuse to take responsibility. This left me with substantial repairs that I had to cover out of my own pocket. The level of customer care, arrogance, ignorance, and incompetence displayed by this centre is astonishing, they just lie constantly. Rectification, Davies engineer told us that all the points we raised were unsatisfactory and would be addressed! Guess what, they just didn't do what they didn't want to! When we went to collect, almost a week later than we were told, were handed the keys and nobody came to go over the repairs. We had to go back into the office, get the manager, who gave us a line of excuses, like waiting for parts, need to order and mid February before could be attended! Everything was just a lie to get rid of us then ignore us. Even managed to fit a tyre with the wrong rotation, that was after fitting a 225/45R19 where it should have been a 255/45R19! Contacted Vizion Network, Vision Vehicles and Markerstudy (our insurers) and the response is just as bad! They are under the illusion their authorised repairers Ashgrove don’t tell lies and are capable!
I would have been much better off missing out the insurance and financing the light/moderate repair myself.
Still waiting for Vizion Vehicles to rectify damage and faults. Ashgrove also don't want to know. Items that were as a result of the accident are still not being addressed. Was promised that if we got an Audi garage to inspect and there were any issues to let you know, this was done directly but still nothing, even discussed. Disgusting! We were made to authorize the repairs and take the funds to pay, all against my wishes! Now we know why!! Customer care! none of them would know the meaning of the phrase!
For anyone who values their vehicle and wants a stress-free and satisfactory repair experience, I strongly advise looking elsewhere. Save yourself the frustration and potential danger—take your vehicle to a reliable and professional repair centre.

Good communication, all on time, good work

My experience at Ashfield Motors Elgin was one of efficiency and good service. A courtesy car in immaculate condition was provided. When my vehicle was in the workshop I received regular progress reports regarding the repair. On completion of this work I was pleased to see that the repair was perfect with no evidence at all of an accident. When I picked up my vehicle I noted that it had been washed and cleaned. Overall it was an efficient and pleasant experience with helpful staff.

Repairs good but correspondence with updates when they say they will poor