Fix Auto UK - Fix Auto Felixstowe Reviews 

65
TrustScore 5 out of 5

4.8

15a Walton Avenue, IP11 3HH Felixstowe, Suffolk, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is the second time I have had call to use Fix Auto Felixstowe and yet again the service was first class. From first contact via LV through regular updates through to collecting the car everything... See more

Company replied

Rated 5 out of 5 stars

This company is the approved repairer for LV motor insurance and is well chosen. My 18 month old BMW was repaired from accident damage and promptly returned in back to new condition. Although I... See more

Company replied

Rated 5 out of 5 stars

Excellent service, as always. I’ve used this company for many years for both accident repair and restoration work and their work is always of the highest quality.

Company replied

Rated 5 out of 5 stars

The entire process of getting my car repaired was simple and hassle free. From initial contact, to agreeing a date for repair, to car collection and return, all staff at the Felixstowe location were p... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Felixstowe

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 15a Walton Avenue, IP11 3HH, Felixstowe, Suffolk, United Kingdom

  • 01394 279062

4.8

Excellent

TrustScore 5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(65)

5,757 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my bodywork repair

Thank you for my car bodywork repair done a nice
pro job

November 16, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thanks for your kind words Mr Fuller.
Best wishes,

Rated 5 out of 5 stars

Overall, a very good experience

Initial contact was helpful and friendly. Car was collected and returned on time, and work done very well. Courtesy car provided was clean, well maintained and useful for the 2 weeks the job took. Overall, a very good experience.

October 18, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thank you for your feedback Mrs Mayhew it is great to hear you had a good experience with us!
Best wishes,
Fix Auto Felixstowe

Rated 5 out of 5 stars

The lady on the phone was…

The lady on the phone was brilliant!!!Explained everything and made it easy to understand the whole process.
Great job!!!!
Thanks

October 6, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thank you for your review!
That is great to hear.
Best wishes, Fix Auto Felixstowe

Rated 5 out of 5 stars

Very good job

Very good job, colour matching is excellent. Great customer service, happy to recommend.

October 12, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thankyou for your feedback Trisha! Hopefully you won't be needing any repairs soon but you know where we are if you need us :)
Best wishes

Rated 1 out of 5 stars

Every time I try to call I am never on…

Every time I try to call I am never on hold for less than 1 hour, please get more staff to man your phones

September 27, 2022
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

apologies about your wait time on the phones Mrs Stone. We do have periods of the day but appreciate it can be frustrating. Now that you have your car back i am hoping you are happy with the end product and repair. Best wishes

Rated 5 out of 5 stars

Just got my Mini back after being…

Just got my Mini back after being repaired. Fantastic customer focused system, car picked and delivered back, without leaving my home. Quick and really excellent job done, everyone I met and spoke to were really helpful and knowledgeable and they all went the extra mile to help and advise. If I need to will definitely contact and use again, many thanks, Robert

August 20, 2022
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thanks for your kind words Mr Britt. I will make sure the whole team hear your feedback :)

Rated 5 out of 5 stars

All good

All good, kept up to date, no probs.

June 11, 2022
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thank you for your feedback, Best wishes. Fix Auto Felixstowe

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, dealt with my insurance work efficiently and without fuss.

April 18, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Hi Mr Calver, Thank you for your review on our services. It really helps to continue to push our service to the next level.
Best wishes

Rated 5 out of 5 stars

All the staff at the Felixstowe branch…

All the staff at the Felixstowe branch were very nice and spent time discussing the vehicle requirements.

January 29, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Hi Paul,
Thanks for your review!
I am glad the team spent time with you to discuss the requirements and the process so hopefully that made your experience positive.
Best wishes

Rated 5 out of 5 stars

looking good

Thanks for repaireing mycar looks new

January 25, 2022
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

That is great to hear Mr Talbott. All the best from the Fix Auto Team.

Rated 4 out of 5 stars

Accident repair - dents and scratches

The actual job, when I received the car back, appears excellent. However, the car was collected on 22nd November but not returned until Thursday the 9th December. I would not have minded if I had been told that in advance or along the way. However, when I rang on 26th November for an estimate of when it would be back I was told "probably early next week". When I had heard nothing further by the next Friday (3rd December) I was again told exactly the same thing. Thursday is not early in the week. It would have been much better if I had not been given wildly over-optimistic estimates of when it would be returned.

December 16, 2021
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Hi Mr Jones, I am sorry to hear about the communication side of your experience with us. We have made changes in the business to ensure the Volume of work on site now is more controlled so estimate completion dates are more accurate. I am glad you had been happy with quality of work.

Best wishes

Rated 5 out of 5 stars

my experience with fixit

Excellent service - very friendly staff.

November 5, 2021
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Hi Mr Horne. Thank you for your review. It is always nice to hear the positive and negative to help move the business forward.
Best wishes

Rated 5 out of 5 stars

i would like to thank FIX AUTO…

i would like to thank FIX AUTO FELIXSTOWE for the excellent work carried out on my car after i was hit by another motorist on A14.Also for the efficiency of the staff from start to finish.Thank you all.

October 15, 2021
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

This is great to Hear Mr Brown. I will be sure to pass this onto all that was involved in the journey.
Best wishes,

Fix Auto Felixstowe

Rated 5 out of 5 stars

We would like to thank Fix Auto for the excellent and speedy work carried out to our car.

We would like to thank Fix Auto for the excellent repair they carried out to our Discovery Sport after someone reversed into it 2 days before we were due to trade it in. Sam was particularly helpful in arranging to carry out the repairs very quickly to ensure we could collect our new vehicle in a matter of days. The finished result is excellent, you would never know there had been any damage. We previously had a similar issue with a Mazda MX5 and once more the service we received was brilliant. Thanks guys for all your help.

September 23, 2021
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thanks for review this is great to hear.
I bet you can't wait to get your new car now-Lets hope you have better luck with this one!

Best Wishes,

Sam and the team at Fix Auto Felixstowe

Rated 5 out of 5 stars

Excellent!!!

Excellent!!!! Car was repaired much quicker than expected. Customer service was brilliant. Car was collected and delivered back along with the courtesy car too. Cannot fault them whatsoever and will definitely use them again (in a nice way I hope I don’t need to!!) they even gave the car a good clean inside and out!

September 16, 2021
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thanks for your Kind words!
Likewise hopefully you won't be needing our services but if you do. You know where we are :)

Rated 5 out of 5 stars

Ay18 VBJ

Excellent service, thank you

September 11, 2021
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thanks Mrs Wiggins we at Fix Auto Felixstowe wish you all the best.

Rated 5 out of 5 stars

Great service

Really pleased with the service from Fixauto Felixstowe. Friendly, helpful team. Collected and delivered the car back on time, fully repaired and valeted. Came back looking like a new car! Thank you Sam and team.

September 1, 2021
Unprompted review
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Thank you for your Review on our services. Best wishes

Rated 5 out of 5 stars

A toe rag decided to damage my offside…

A toe rag decided to damage my offside quarter of my Mercedes GLE 350 4Matic AMG, It looked a right mess.

Pattersons of Felixstowe did a fantastic job on the car, she is as good if not better than before the incident.

I fully recommend Pattersons, they were always courteous om the phone and managed to finish my car the day before I was away with my Grandson in the caravan.

August 21, 2021
Fix Auto UK - Fix Auto Felixstowe logo

Reply from Fix Auto UK - Fix Auto Felixstowe

Hi Mr Smith,
Thank you for your review of our services. I am glad you had a good experience with us :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look