Nice people to deal with. Good email communication particularly Aimee Cooper. Nice guys who were very polite and explained everything when hire car was dropped off and collected car for repair. Insura... See more
Company replied
Location
Switch locationUnit 9 The Merlin Centre, Lancaster Road, HP12 3QL High Wycombe, Buckinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The work carried out was top notch. Collection was when booked, the collection team were polite & knowledgeable, I was informed that I would be contacted after 10 working days. I had to chase to get i... See more
Company replied
I found the whole thing stress free and I now have a smart ‘new ‘ car in spite of what has been a distressing incident. The Hyundai car I was given to drive was perfect.
Car looked like new after damage and car was cleaned thoroughly for pick up. Side mirror was damaged by the insurance delivery lorry but the manager offered to fix it for free out of courtesy! Very go... See more
Company replied
Company details
About Fix Auto UK - Fix Auto High Wycombe
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 9 The Merlin Centre, Lancaster Road, HP12 3QL, High Wycombe, Buckinghamshire, United Kingdom
- 01494 450088
4.6
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent customer service and perfect repair- car looks like new!
December 28, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Ms Hirst
Thank you very much for your kind feedback. It is pleasing to know that we are getting it right. We shall let the team know of your feedback. If possible, we would be grateful if you fill in the BMW survey which you receive as it is very important to us. Happy New Year. FixAuto High Wycombe
Happy with service overall and repair…
Happy with service overall and repair looks very good but would have appreciated some proactive progress reports so that we knew when to expect return of the vehicle rather than the total radio silence until the day that the car was ready for return. Also courtesy car had engine management warning light on for the whole of the time that it was with us which was a bit concerning even though it performed perfectly well
December 21, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello David
Thank you for your kind feedback.
We apologise for the lack of updates as this is not the norm and we shall look at our procedures to improve this. With regard to the EML, we are aware of these and you should have been assured that it would not affect the running of the car as it is related to sensors and is a known warranty issue.
Kind regards. FixAuto High Wycombe
Superb service
Superb service. The guidance and review for estimate was easy. Work was scheduled in as quickly as they could and picked up my car for ease.
Friendly service and cannot recommend them highly enough. Shout out to Justin for all his help.
December 16, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Fox
Thank you very much for your kind feedback. It is always good to know that we are getting it right. We shall pass your comments onto the team especially Justin.
We hope that you have a lovely Christmas.
Kind regards, FixAuto High Wycombe
Very good work and service
Very good work and service.
Appreciate being kept upto date with progress and use of a courtesy car.
December 16, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Dear Mr Cox
Thank you very much for your kind feedback. It is much appreciated and we shall be sure to pass your comments on to the team.
We hope that you have a lovely Christmas.
Kind regards, FixAuto High Wycombe
Was kept informed about the progress of…
Was kept informed about the progress of my car, and even dropped it back to me. Great service
December 16, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Mrs Berry, thank you for the positive feedback and we are glad to be of service. We shall pass your comments onto team. Regards
FixAuto
Thanks for returning the car .
Thanks for returning the car .
Haven’t driven it yet but the job looks well done so 👍👍
December 14, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Mr Goodall,
Thank you for your positive feedback. We shall pass on your comments to the team. Have a great Christmas.
Kind regards
FixAuto
COMPENSATION REQUIRED
Took longer than they said it should, said 5-7 days, took 15 days, of which I didn't have a courtesy car for a good 10 days even though I should have. They also said it would cost to get a courtesy car, just to save time, effort and they said they had no staff. They did not keep in contact to advise of repair time. They have had other bad reviews. I want something done about this. Also car had smell of smoke and I don't smoke, when we got car back that is.
December 12, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Mr Fentiman,
Thank you for taking the time to review our services.
We apologise that the service did not meet your standards. Unfortunately, yes, there were delays. We aim to repair vehicles within 5 to 7 days, however in this instance we did experience delays due to staff sickness hence why the repair took longer. We are aware that we could have sent more updates so we apologise.
We don’t charge for courtesy cars, but you did originally decline the use of a courtesy car.
We have a strict no smoking policy in the vehicles so we unable to source the cause of this.
Apologies again and thank you for your feedback. We welcome all feedback as it helps us improve our services.
Fix Auto High Wycombe
Excellent service and professional…
Excellent service and professional repair.
Many thanks.
Ian.
December 10, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Ian,
Many thanks for your positive feedback. We will let the workshop know. If at all possible, could you complete the BMW survey which has been sent to your PA. Kind regards, FixAuto High Wycombe
Very helpful staff
Very helpful staff. Great knowledge and extremely friendly and welcoming, great communications throughout. Many thanks especially to Justin. When I've got my car it was clean and washed and fixed ( painted) perfectly!
Thank you!
December 6, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Liga
Thank you very much for your kind feedback. We shall ensure that the staff are made aware. We would be grateful if you could also complete the BMW survey when you receive it. Thanks again. Fix Auto High Wycombe
Our car was collected exactly as stated…
Our car was collected exactly as stated and a courtesy car provided. Communication was excellent as was the quality of the work. Our car was returned in perfect condition and was valeted throughout.
November 21, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Jenny, thank you for your very kind words. They are much appreciated and we shall convey them to the team. Kind regards. Fix Auto High Wycombe
VW Golf
Had my 2919 VW Golf (high end) damaged as a result of a minor collision. The repair is excellent over all but should they have glued back the number plate instead of ugly screws to my regret. Therefore, be very clear with those finishing touches. Other than that a very good company.
November 20, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Thank you for your feedback. We are looking into this so as to avoid a repetition in the future. Kind regards. Fix Auto High Wycombe
Brilliant service
Brilliant service, always helpful, work was done quickly to a high standard
November 19, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Good morning Waseem, thank you very much for your kind review. We shall be sure to let the team know. We would also very much appreciate you completing the BMW survey. Thank you
Brilliant
Fantastic service, lovely staff and even returned the car beautifully clean! Thank you, FixAuto!
November 16, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Kate
Thank you for your very kind feedback. We shall let the team know.
Kind regards, FixAuto
Very professional and great work car…great work
Very professional and great work car looks absolutely mint thanks guys👍👍👍
November 13, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hello Mr Vine,
Thank you for your very kind feedback. we shall pass on your comments to the team. We would also be grateful if you complete the BMW Survey as well. Thank you. FixAuto High Wycombe
I went over to Wycombe to have car…
I went over to Wycombe to have car photos then was told they didn’t work and had to send some more was told the repair would take 10 days and took 30
November 4, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
We are sorry that your experience did not meet your expectations. We did experience various problems during the course of the repair such as parts delays and staffing shortages due to illness. However, our communication did fall short of our usual standards and for this we apologise. Kind regards. Fix Auto High Wycombe
Very straightforward experience and the…
Very straightforward experience and the car came back looking perfect - many thanks
October 25, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Mark, thank you for your kind review. We shall pass on your comments to the team. Kind regards. FixAuto High Wycombe
Great experience here.
Great experience here. Happy and helpful and brand new courtesy car - with no branding! Car returned to my home, fixed, washed and cleaned. All excellent.
October 24, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Good morning Fiona. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Brilliant job
Brilliant job, very professional people
Job done on time with extreme brilliance
September 22, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Good morning Mina, thank you very much for your positive feedback. It is very much appreciated and we will convey your feedback to the team. BMW will also send you a survey and we would be grateful if you could complete that also. Kind regards. FixAuto High Wycombe
Excellent service
Excellent service, my car was picked up and repaired ,I was kept fully informed through out the process. Friendly efficient staff. Would recommend.
September 22, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Sandra, thank you very much for the positive feedback, it is very much appreciated. We shall convey your thoughts to the team. Kind regards. FixAuto
Work was completed to my BMW
Work was completed to my BMW and it came back looking how I originally bought it. They kept me up to date on the progress and dropped off the car where I wanted.
September 18, 2021
Reply from Fix Auto UK - Fix Auto High Wycombe
Hi Nazan, thank you for your very kind comments. They are very much appreciated and we will pass them on to all of the staff. It is always pleasure to receive positive comments which validate our efforts. Kind regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.