Fix Auto UK - Fix Auto Kettering Reviews 87

TrustScore 4.5 out of 5

4.6

Carrington Street, NN16 0BY Kettering, Northamptonshire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The car was collected from my house which was convenient. Once the damage had been assessed and the repair was accepted by the insurance it was plain sailing. I had to send in photos initially but the... See more

Rated 5 out of 5 stars

Thanks to all the Team at Fix Auto Kettering for giving a Mercedes Benz its beauty again. It looked gorgeous. Thanks to the ladies on reception who kept in communication. May you all have a Blessed, H... See more

Company replied

Rated 5 out of 5 stars

They were extremely thorough although speed is not their strong point quality was impeccable. Speed can be down to a number of factors so other cars, and lack of parts did contribute to the 5 weeks.

Rated 5 out of 5 stars

A superb repair job carried out on my car, I was kept up to date with progress the whole time and the Reception Team was more than friendly.


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Carrington Street, NN16 0BY, Kettering, Northamptonshire, United Kingdom

  • 01536 485238

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

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Rated 1 out of 5 stars

Still million miles away from a perfect…

Still million miles away from a perfect job I will not recommend for anyone

February 14, 2022
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Reply from Fix Auto UK - Fix Auto Kettering

Hi Seiyadu,

Following your review and feedback we're sorry your experience did't match your expectations as we pride ourselves in our service and repairs.
As you are aware this is on-going due to additional damage on the vehicle from previous accidents which an independent engineer is due out to inspect and we are awaiting their report.

Thanks
Fix Auto Kettering

Rated 5 out of 5 stars

Great service, beyond my expectations.

This body shop was nominated by my insurance company following a nasty collision on the Motorway just prior to Christmas. The garage could not have been more helpful. They arranged collection of my vehicle, providing a courtesy car whilst mine was with them. They kept me updated of progress via email and managed my expectations realistically. I was quite pessimistic with regards to time scales but not only did they collect the vehicle before the on line book in date, it was returned much sooner than I thought. It looks and drives as good as it ever did, and I cant thank everyone enough, including the reception staff, the chap who collected and returned my vehicle and all the engineers/mechanics. Thank you and I would willingly recommend.

January 31, 2022
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Reply from Fix Auto UK - Fix Auto Kettering

Hi miss wilson,
Thankyou so much for the glowing review its really appreciated, i will pass your kind comments on to the rest of the team.
thankyou again
kind regards
mel




Rated 5 out of 5 stars

These guys are amazing!!!!!

These guys are amazing! From start to finish they kept me posted on progress. And my car has come back with repairs done, sparkly and they even cleaned the inside! Great customer service and workmanship! Thank you for making it stress free! Emma Scrase

January 21, 2022
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Reply from Fix Auto UK - Fix Auto Kettering

Hi
Emma
Thankyou for your kind comments, i will pass them on to the rest of the team,
kind regards
mel

Rated 5 out of 5 stars

Very Happy with the repair carried out…

Very Happy with the repair carried out on my car, literally collected the day after the incident and ready to collect within 10 days..

January 7, 2022
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Reply from Fix Auto UK - Fix Auto Kettering

Hi julie,
Thankyou for leaving a review its really appreciated, i will pass your kind comments on to the rest of the team.
kind regards
mel

Rated 2 out of 5 stars

Found it very difficult to get updates…

Found it very difficult to get updates on my car. There was no communication from the garage. I had to call for an update every day.
When it came to collection, their opening hours make it very difficult for anyone who works 9-5 to collect and they’re not open on the weekend.

December 17, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi There,

Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments surrounding the communication are relayed to those that dealt with your repair at Fix Auto Kettering.

We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.

Thanks
Fix Auto UK

Rated 5 out of 5 stars

Very happy with Fix-Auto in Kettering….

Very happy with Fix-Auto in Kettering.
Work assessed & booked in very quickly and were very accommodating when I had to re-schedule by a couple of days.
All work photographed and updates sent to me.
Very happy with quality of repairs to damaged bodywork,-looks great.
Customer service also spot-on,-were particularly patient and helpful in trying to help me sort out an issue re. Insurance claim and did their best to resolve through insurers.
Would not hesitate to use again or recommend to others.

December 8, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi James,
thankyou for your kind comments it really appreciated i will pass the on to the rest of the team.
kind regards
mel

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish and always informed me what was going on.
Would definitely use them again if the occasion arose.

December 3, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hello

Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.

Kind Regards
Fix Auto Kettering

Rated 5 out of 5 stars

High standard of repair

Repairs instructed by insurers were completed to a very high standard, beautiful paint finish. Communication with all staff I had contact with during the period of repair was excellent and they answered any questions I had fully which I appreciated. Both courtesy cars I used during the repair period were immaculate and my car was returned in a similarly immaculate condition. I would definitely recommend.

November 26, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi Judith,
Thankyou for taking the time to leave a review its really appreciated, i will pass your kind comments on to the rest of the team.
thankyou again
mel

Rated 5 out of 5 stars

Great service

We had our car repaired and couldn't fault the service. It did take longer than expected but they kept us up to date on where they were at with calls & emails. Even had a progress report with pictures.
I'd definitely recommend them.

November 20, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi Sian,
thankyou for leaving a review its really appreciated, i will pass on
your kind comments to the rest of the team.
thanks again
kind regards
mel

Rated 5 out of 5 stars

BMW repair

Very quick and excellent service.

November 12, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hello

Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.

Kind Regards
Fix Auto Kettering

Rated 5 out of 5 stars

Excellent service really efficient &…

Excellent service really efficient & helpful staff.
Car repaired & back on the road super quick.

November 11, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hello Sally

Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.

Kind Regards
Fix Auto Kettering

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Collection and delivery service was pain-free, and repairs are like-new.

November 10, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hello

Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.

Kind Regards
Fix Auto Kettering

Rated 5 out of 5 stars

Quick and painless experience

Quick and painless experience. Would recommend this company to friends and family.

November 6, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi James,
Thank you for your kind comments its really appreciated, i will pass them on to the rest of the team
kind regards
mel

Rated 5 out of 5 stars

Excellent - No issues.

Fix auto were brilliant from start to finish. They collected my car and dropped me off a suitable car and within in a week my car was fixed and ready to be collected. They kept me informed every step of the way. They had great communication and were very friendly. I cannot fault them.

November 2, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi Lauren,
Thankyou for the great review its really appreciated, i will pass on your kind comments to the rest of the team.
kind regards
mel

Rated 4 out of 5 stars

I have an excellent service from the…

I have an excellent service from the company. From seeing my car after the damage to get in repaired.When there was a delay in getting the part they always kept me informed. The people who collected and delivered the car were very courteous
.

October 29, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

hi Shashi,
Thankyou for taking the time to leave a review its really appreciated, i will pass your kind comments on to the rest of the team.
kind regards.
mel

Rated 5 out of 5 stars

Great service

Great service, great work

October 27, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hello Andrew,

Thanks for taking the time to share your feedback with us, it means so much when our customers share their experiences. I'm glad we were able to meet your expectations!
If there's anything else we can do to help, please let us know.

Kind Regards
Fix Auto Kettering

Rated 5 out of 5 stars

Very professional paint repair quickly…

Very professional paint repair quickly and reliably

October 24, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi, Mr liro
many thanks for leaving a review its really appreciated, i will pass your comments on to the rest of the team.
kind regards
mel

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I was kept informed of progress and my car was returned one day earlier than expected. The body work repair was first class.

October 15, 2021
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Reply from Fix Auto UK - Fix Auto Kettering

Hi mr & mrs Fletcher,
Thankyou for taking the time to leave a review its really appreciated, i will pass your kind comments on to the rest of the team.
thankyou again,
kind regards
mel

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