Good communication throughout. Great work on repairing the car as looks as good as new again. Work completed earlier than expected. Overall very pleased and would recommend.
Company replied
Unit 16 Astley Way, Swillington, LS26 8XT Leeds, West Yorkshire, GB
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Good communication throughout. Great work on repairing the car as looks as good as new again. Work completed earlier than expected. Overall very pleased and would recommend.
Company replied
Everything was really good. The young lad was really good. But the only problem was that when I got there I was face timed and personally I'm sorry but I thought was stupid. Why nobody could come and... See more
All done quickly and a good result. Courtesy car arrived when they said both bringing and collecting it and very pleasant guy who brought it. Queries beforehand where answered speedily. A good exper... See more
Company replied
My repair was done through my insurance and they made contact with me the next day with a date for repair that fitted in with a holiday. Upon returning the repair had been done expertly and I certainl... See more
Company replied
Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

Unit 16 Astley Way, Swillington, LS26 8XT, Leeds, West Yorkshire, United Kingdom
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The repair to my car is superb, thank you so much. Your staff have been amazing and very helpful and friendly. Would definitely recommend.

Reply from Fix Auto UK - Fix Auto Leeds South

Reply from Fix Auto UK - Fix Auto Leeds South
My experience with Fix auto was brilliant. All the staff were very friendly and explained everything to me such a great set of people who did a fantastic job on my car.admiral are very lucky to have such a marvellous company to be able to get their clients cars repaired
Many thanks
Peter Tate

Reply from Fix Auto UK - Fix Auto Leeds South
From start to finish, these guys were great. Their customer service was excellent - plenty of contact and updates and the two members of staff I dealt with were friendly, kind and informative. They provided me with a replacement car for the whole time my car was in the shop. When I collected the car, they showed me photos of the whole process and my car was clean and beautifully repaired. Great job!!

Reply from Fix Auto UK - Fix Auto Leeds South
They got the job done quickly at a high standard was very pleased with the way they came to pick my vehicle up !

Reply from Fix Auto UK - Fix Auto Leeds South
I recently had my Omoda 5 repaired at Auto Fix Leeds South. The overall service I received was excellent. The repair took longer than initially anticipated, largely due to parts availability, which is understandable given how new the vehicle is to the UK market.
Throughout the repair process, I was kept well informed with updates several times a week, which I greatly appreciated. The team went above and beyond to deliver a high standard of service. In particular, Ash stood out for his professionalism, approachability, and clear, consistent communication. His support made the experience far smoother and more reassuring.

Reply from Fix Auto UK - Fix Auto Leeds South
The repairs to the car were satisfactory and communication was good

Reply from Fix Auto UK - Fix Auto Leeds South
So easy to arrange a date to drop the car off and leave at site. I was kept up to date with the repair, and advised when the car would be ready to collect. The repair was completed quickly while the repair was superb.

Reply from Fix Auto UK - Fix Auto Leeds South
More supportive an upfront around customer rights regarding collection and delivery rights, wanted me to drive the 45 mins each way when i was entitled for this to be done for me. The person knew this but kept the info back as if he would benefit from not arranging this.
Opening hours would have been a problem if i had to collect.
Apart from that excellent 👍

Reply from Fix Auto UK - Fix Auto Leeds South
From initial contact the staff were helpful, which was greatly received because I was finding going through insurance stressful as I’d never dealt with a claim before and didn’t know what to expect. I was initially dealt with by Blake and then by Ashley. I had a courtesy car which was clean and useful for what I needed. The cosmetic repair of my car was quoted to be done in 7 days but it was actually done in 4 days which was fab! Great work, happy with the results! Thanks again.

Reply from Fix Auto UK - Fix Auto Leeds South
Lack of communications between colleagues and customers. Promises not kept. Also opening times not clear on website. The actual repair is ok as far as we can see but still waiting for the cover for the headlight washer.

Reply from Fix Auto UK - Fix Auto Leeds South
Excellent friendly and informative reception staff. Repair work excellent and completed in the projected timeframe. Hire car of a high standard.

Reply from Fix Auto UK - Fix Auto Leeds South

Reply from Fix Auto UK - Fix Auto Leeds South
Kind staff over the phone. Okay email communication.
Very kind guy in store and the car looked amazing after repair

Reply from Fix Auto UK - Fix Auto Leeds South

Reply from Fix Auto UK - Fix Auto Leeds South
The team were really helpful and communicative throughout the process. A special thank you to Blake who really went above and beyond.

Reply from Fix Auto UK - Fix Auto Leeds South
A timely turn-a-round of my repair. The replacement car was well organised and of high standard. Comunication was very good.

Reply from Fix Auto UK - Fix Auto Leeds South
Excellent service from start to finish.
Blake took care of us and informed us when it would be ready and ready for collection...
Good job done on the car you can't even tell!!

Reply from Fix Auto UK - Fix Auto Leeds South
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