Fix Auto UK - Fix Auto Liverpool South Reviews 

211
TrustScore 5 out of 5

4.9

Woodend Avenue, Hunt Cross, LS24 9LS Liverpool, GB


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Rated 5 out of 5 stars

Excellent customer service. Very polite and professional team. Kept well informed of progress on my repair. My car was collected from the hire company and dropped off at my home after repair completed... See more

Company replied

Rated 5 out of 5 stars

Excellent service, on time, my car looked like new again, they made sure I was constantly updated. Dropping my car off and picking up the hire car that they organised was smooth and similar on taking... See more

Company replied

Rated 5 out of 5 stars

After a no fault accident, my car was repaired by Fix Auto Liverpool South. Everyone was polite and helpful. The job was completed on time and I was kept informed throughout. Unfortunately there was a... See more

Company replied

Rated 4 out of 5 stars

Staff arranged pickup of vehicle, arrived on time, kept in contact with me well throughout the repair and dropped it off to my house posting keys through door as I was on holiday. Repaired to a s... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Liverpool South

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Woodend Avenue, Hunt Cross, LS24 9LS, Liverpool, United Kingdom

  • 0151 459 6616

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

5,556 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My insurance company went through to…

My insurance company went through to Vauxhall’s,I cannot Thank them enough the staff we very helpful from receptionist to the drivers,always kept me updated.
They did an amazing job on my car too,it was like a brand new car again inside and out

September 2, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you Deborah for your great review. Please call us if you need out assistance in the future. Kind regards Fix Auto Liverpool

Rated 5 out of 5 stars

Fix auto are a truly outstanding…

Fix auto are a truly outstanding company.
During a recent repair I had the pleasure of dealing with Fix Auto who I cannot thank enough, upon taking our car to the very moment it was handed back and beyond the support has been amazing honestly.
Alison really does get things sorted straight away, so that the whole process is simple.
I really had the feeling through out that our car was in the safest of hands and the quality of the repairs carried out were fantastic, you would not even know that a repair had taken place.
It’s been especially hard due to all the covid delays, but fix auto did everything in their power to ensure they achieved the repair in the timescales given which is remarkable considering the difficulties in obtaining parts due to the issues with as I say the covid pandemic.
We never wondered how the car was getting on or how long it may be because the level of communication they provide is excellent. We were constantly kept updated by Alison.

I’d like to say a special thank you to Alison for the very caring, professional yet personalised manner in which she helped us through the process she is a real Asset to fix auto and I would not hesitate to recommend this company.
Don’t spend hours searching for a reputable company to carry out your repairs go here and I can assure you that you really won’t be disappointed.

Hoping I don’t need a repair again anytime soon 😂 like but if I did I’d be straight back here!

Many many thanks Amanda C 😊👍

September 2, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Amanda
Thanks you so much for taking the time to leave this wonderful review regarding the repairs and also your comments regarding Alison are excellent to read as we do strive to provide the best customer journey. I will make sure Alison is thanked and rewarded. Once again we appreciate your time. Fix Auto Liverpool South

Rated 5 out of 5 stars

I was really impressed with the…

I was really impressed with the service. As soon as I sent the pictures of the damage that had been done to my car someone rang me pretty much straight away and booked my car in to get fixed. Once the car was picked up I was updated throughout it being repaired and then the car brought back to me by Charlie who was a very nice man. The only issue is it took quite a long time to get fixed but I understand it has been a busy/difficult time with everything that has been going on. Thank you to all involved

September 1, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Laura

Thank you for taking the time to leave a great review and i will be sure to let Charlie know. It is very frustrating at the moment waiting for parts and staffing issues due to Covid but thank you for understanding.
Kind regards
Fix Auto Liverpool South

Rated 5 out of 5 stars

Happy customer!

Friendly and polite staff with excellent communication skills. I am very happy with the service provided and would definitely recommend FixAuto.

August 24, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you for your great review, please call us if you need any help in the future. Fix Auto Liverpool South

Rated 3 out of 5 stars

BMW repair

I got my BMW repaired recently after minor
Car Accident I found them quite good they did
Informed me regularly but felt they been bit slow 4 weeks exactly otherwise they not bad.

August 16, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you for your kind review, i will be sure to advise those involved of your comments. Thanks again Fix Auto Liverpool South

Rated 3 out of 5 stars

Dropped my car in for repair on the day…

Dropped my car in for repair on the day and received a courtesy car which was waiting,wasn’t kept waiting, got on my way.I was kept up to date with messages telling my what part of repair my car was at.When the car was ready I was informed the day before.The car was there waiting and once again straight in and out.very pleased with the service.Very nice and helpful staff.Thank you.

August 5, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you Mandy for you great review, if you need any assistance in the future please do not hesitate to contact us. Fix Auto Liverpool South

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The staff were professional and and kept us informed at every level. We were very pleased with the repairs and our car was valeted once completed. Highly recommended.

August 2, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you Jane for taking the time to leave such an excellent review. I will be sure to pass your comments on the staff who worked on your car. Thanks again. Fix Auto Liverpool South

Rated 5 out of 5 stars

Excellent service ,car came back…

Excellent service ,car came back looking brand new thank you

July 31, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you David for your great review, if you need any of our services in the future please call us. Much appreciated. Fix Auto Liverpool South

Rated 5 out of 5 stars

Excellent comms

Excellent comms
Excellent service and quality finish to my vehicle

July 23, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Richard, Thank you for your positive review and we are thrilled that you are pleased with the service that you received. If you need any help in the future please do not hesitate to contact us. Fix Auto Liverpool South

Rated 5 out of 5 stars

Auris Hybrid Convertor repair

Stolen Toyota Auris Hybrid catalytic convertor.
Repaired quicker that expected
Top marks

July 14, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Andrew, Thank you for your kind review and if we can be of any service in the future please do contact us. Fix Auto Liverpool South

Rated 5 out of 5 stars

Repair work

The service I received was excellent from beginning to end, when I had to put my car in for repair.
The team were very polite and helpful.
My car was collected and a replacement car was supplied.
I was kept informed by the repair team of the work that was necessary and how long it would take.
The work carried out on my car was very professional.
I would have no hesitation in recommending this company for work to be done on anyone’s car.

July 13, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Tim, Thank you for your positive review and that you are pleased with the service that you received. If you need any help in the future please do not hesitate to contact us. Fix Auto Liverpool South

Rated 5 out of 5 stars

Excellent company, thank you fixauto

Excellent company, there was no problems
And made the whole process very easy and not stressful.
Hire car, delivery service excellent.

July 7, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you Julie for you kind review. Glad you received excellent service and if you need any help in the future then please do not hesitate to call us. Thanks again. Fix Auto Liverpool South

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish staff are fantastic who I spoke to

March 30, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you Tracey for you positive review. If you need any help in the future with your vehicle please do not hesitate to contact us. Fix Auto Liverpool South

Rated 5 out of 5 stars

Outstanding Service in all departments.

Had repairs done to my car following an insurance claim. Cannot fault the service from start to finish. Always kept up to date via calls an texts. Each member of staff i spoke to was informative and friendly. I developed a puncher in my courtesy car and it was replaced within 2 hours.

When my car was returned to me following repairs it had also been through a full valeted. Cannot speak highly enough of the service. Thank you all.

March 18, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi David. We really do value your comments and i will make sure that all the team involved in getting your vehicle back on the road will be told of your comments. If we can be of any assistance in the future please do not hesitate to contact us. Many Thanks. Lesley Fix Auto Liverpool South

Rated 5 out of 5 stars

I thought it was a quick process and I…

I thought it was a quick process and I was kept updated at every stage of the vehicle being repaired. I didn’t have to chase anyone up which I was pleased about.

March 10, 2021
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you for your positive feedback, it is appreciated and i will pass your comments onto the team that worked on your vehicle. Many Thanks. Fix Auto Liverpool South

Rated 5 out of 5 stars

Great repair work

Great repair work - Our van looked like new

March 5, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you for your lovely review. If you require our services in the future please do not hesitate to call us. Many Thanks Fix Auto Liverpool South

Rated 5 out of 5 stars

Brilliant Service!

Brilliant Service!
Within an hour of me reporting my accident Fix Auto were on the phone arranging pick up of my car. The work took approximately 2 weeks due to waiting on a part but the communication throughout has been excellent. My car was dropped of to me yesterday looking brand new...and a lot cleaner than when the picked it up!

March 3, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Morning Gaynor. Thank you so much for your kind words, i will let the team know who worked on your car that you were very happy with the outcome. If you need any assistance in the future we are always more than happy to help.
All at Fix Auto Liverpool South

Rated 5 out of 5 stars

Within minuets of the reported claim…

Within minuets of the reported claim they was on the phone telling me when the car was to be collected and loaned me a car. The work was great the only downside was I would have liked it to have had a full vallett before delivery but never mind jobs a good one

February 19, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Thank you Mr Berks for your positive comments. It really is appreciated you taking the time to leave a post. I will inform the team who worked on your vehicle. Much appreciated. Fix Auto Liverpool South

Rated 5 out of 5 stars

Couldn’t have been more helpful!

Couldn’t have been more helpful! So friendly and kept in great contact with other me in letting me know where the work on my car was up to. Couldn’t recommend more so quick and done a lovely job !

February 16, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Lucy,
Thank you so much for you kind review, i will pass on your comments to our team and if you ever need any advise or help with your car then please call us anytime. Thanks again. Fix Auto Liverpool South

Rated 5 out of 5 stars

Great Service - very efficient

First time I’ve used a body shop for repairs in 30+ years of driving (thankfully).. this company was my insurers choice and they were brilliant... contacted me within hours of my claim being approved; gave me the choice of regular updates of my repair: staff were excellent..courteous and professional....very covid conscious! I dealt with Camille mostly..she was a great ambassador for the company....brilliant service and an easy ....uncomplicated customer experience.....thank you

February 14, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Liverpool South

Hi Marie, Thank you so much for your excellent review. Our daily aim is to make sure our customers journey is as painless and stress free as possible. We are pleased that we managed to do this for you. Please contact us in the future if you need any Motoring help or advice. I will pass on your comments to Camille and the rest of the team. Thanks again and stay safe. All at Fix Auto Liverpool South

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