Everything from start to finish went smoothly & professionally, all staff I interacted with were pleasant, courteous and helpful. I cannot think of anything they could do that would improve things.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional and helpful from first contact. I was referred to Fix Auto by another local body shop, because they have the computer facility to check [and correct if necessary] any damage to t... See more
Company replied
very professional. used twice with two separate vehicles in the last 2 months. quotation within an hour very reasonable, excellent work and work completed quickly. would certainly recommend FX Autos... See more
Company replied
Good points, they did a good job on the repairs, also provided a curtsey car at a moment notice, very informative throughout. Thank-you. Bad points, the repairs went two weeks over schedule. Once rec... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Matlock
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, United Kingdom
- 01629 582980
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deal with good job done all…
Easy to deal with good job done all round
March 10, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good afternoon
We appreciate your positive feedback and are glad you had an easy experience and were happy with the work completed.
Kind Regards
From all at Fix Auto Matlock
Lant Lane Fix Auto
Lant Lane gave me an immediate quote, arranged collection and carried out my repair within a few days. Payment easy to make over the phone and my car was delivered back to me as good as new. Excellent service and I would recommend them highly.
March 16, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate you taking the time to leave us a review! We're happy to hear that you received an immediate quote, your car was collected quickly, and the payment was easy. It's great to know your car was returned in excellent condition!
Kind Regards
From All at Fix Auto Matlock
They were very prompt in collecting my…
They were very prompt in collecting my car for repair but when the invoice came, it was unclear which company to pay. I eventually sent £250 to Lant Lane Limited and I pray it reaches the place it was meant to!
March 13, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We appreciate your feedback and are sorry the invoice caused confusion. We'll review our payment process to ensure clarity in the future, we did however receive payment for the excess.
Many thanks,
From all the team @ Fix Auto Matlock
They were very informative
They were very informative, very friendly and very efficient.
March 11, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We appreciate your positive feedback! We are so glad you were happy with our friendly service. Thank you.
Many thanks,
From all the team @ Fix Auto Matlock
They kept me informed al the time of …
They kept me informed al the time of what was happening and there workmanship was very good.
March 3, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning,
We appreciate you taking the time to leave us a review. We are happy to hear that you were informed and pleased with our work.
Many thanks, From all the team @ Fix Auto Matlock
The repair of our car
The repair of our car is beyond reproach.
Unfortunately the problem we encountered was with the courtesy car provided. Whilst returning home from a concert we hit a sizable pot hole immediately releasing tyre pressure. We managed to nurse the car home.We contacted "FixAuto and were informed that a replacement tyre would be charged to us. We agreed to that and the courtesy car was picked up.Later that day we were told the car needed a new alloy at a total cost of £1032.48,which we paid immediately because the MD stated they needed the car back on the road. The photographs provided show no damage to the wheel except rubber from the tyre adhered to the rim. Basically we were extremely disappointed to receive such a bill particularly when no one made us aware our insurance was transferred to the courtesy car requiring a second claim and further loss of no claims bonus.
February 27, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a review
We are happy to hear the repairs were beyond reproach
In response to the tire and wheel on the courtesy car
you contacted us on the Monday and advised the tire on the courtesy car was damaged as your repairs were complete we delivered your vehicle and collected the courtesy car on the recovery truck once the vehicle came on site it was obvious that the tire had been run flat causing damage to the alloy wheel which we provided images to yourself to confirm We advised that you could put a claim through on the Insurance or you could pay yourself, you asked if you could source a wheel yourself and unfortunately we could not agree to this as we need to confirm the safety of the wheel and tire as the vehicle goes out to other customers and we are liable for the safety of the vehicle
The Courtesy car is not owned by Fix Auto Matlock and is leased, the lease company will also insist that the wheel and tire are like for like or we would get fined.
I understand this was a frustrating experience and we did advise that you could put a claim through on your insurance and would only be liable for your excess.
We try to be as transparent as possible and we advise on the booking in form and also the courtesy car handover form that any damages to the courtesy car you will be liable and this has been signed by yourself.
The procedure for your Insurance company is that your Insurance transfers over to the courtesy car whilst your vehicle is in for repair. This is standard practice and would be advised in the terms and conditions of your Insurance and I'm sorry if this was not advised when you made the claim with your Insurance Company I shall pass this on to them so they can make sure this is reaerated to the customer when making a claim.
I'm sorry this tainted your repair experience especially as you say the repairs were perfect but we believe we have acted with transparency and feel the one star review is unjust.
Kind Regards
Kerri Harris
Fix Auto Matlock
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for you're lovely feedback
We are so glad you found our staff helpful and friendly
Kind Regards
From all at Fix Auto Matlock
Bodywork repair
Excellent service in all respects. Estimate for work given promptly, and accurately.
Work done within a couple of weeks. Quality of the bodywork repair is excellent.
February 16, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a 5star review
We are so happy to hear that you received excellent service and the bodywork we completed was excellent.
Kind Regards
From Fix Auto Matlock :)
Excellent service
Excellent service, kept me informed all the way, dealt with every query I had.
February 20, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good afternoon,
We appreciate you taking the time to leave us a review. We are happy to hear you received excellent service and were kept informed.
Many thanks, from al lthe team @ Fix Auto Matlock
excellent service
excellent service. picked up my car and dropped it off and provided a courtesy car. they went above and beyond to make the whole experience easy and stress free, thank you for treating me like a person and not a just number.
February 11, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a review
We appreciate your kind words! We're happy that picking up and dropping off your car, along with providing a courtesy car, made the experience easy and stress-free.
Kind Regards
From all at Fix Auto Matlock
Excellent communication from start to…
Excellent communication from start to finish work on vehicle was first class
February 17, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We are happy to hear you received excellent communication and outstanding work. Thank you for your positive feedback; we appreciate it.
Many thanks,
From all the team @ Fix Auto Matlock
The handle I was given as a replacement…
The handle I was given as a replacement doesn’t match the other handles and no one mentioned it or gave any explanation
February 16, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a review
After investigation we can confirm that the door handle is the correct part for your vehicle. We have had this checked by our Parts suppliers and also the Peugeot dealership.
We have discussed this with yourself and hopefully this has now all been resolved..
Kind Regards
Fix Auto Matlock
I was extremely happy with the prompt…
I was extremely happy with the prompt response and friendly service I received the lady I spoke to was extremely friendly and helpful the work done is.to a high standard
February 4, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for leaving us a 5star review
We're very happy to hear that you were pleased with the quick response and friendly service you received. It's great to know the work was completed to a high standard.
Kind Regards
From all at Fix Auto Matlock
Local, effecient and friendly
The company was local, friendly and effecient. Kept me up to date with how work was progressing and completed on time.what more could you expect!
February 6, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate you taking the time to leave us such a great review! We're so glad to hear you received friendly, efficient, and timely service from our local team.
Kind Regards
From all at Fix Auto Matlock
Accident Repair
We have used Lant Lane Ltd/Fix Auto on a number of occasions over the years for both accident repairs and paint rectification issues on a variety of vehicles. They have always been very easy to deal with and the end results have never been disappointing.
February 11, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternon,
We appreciate you taking the time leaving us a lovely 5* review. We're happy to hear that you've consistently been satisfied with our services over the years. Thank you for your continued trust in our work.
Many thanks, From all the team @ Fix Auto Matlock
Fix auto I’ve had a very good…
Fix auto I’ve had a very good experience with this company this is the second time my vehicle has been in and they’ve messaged me to let me know what’s happening very polite very good experience with them would recommend these people to anyone
February 5, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good afternoon
Thank you so much for taking the time to leave us a lovely review
We appreciate you sharing your positive experience with us. We're glad to hear that you found our communication helpful and that you were pleased with our service. Thank you for recommending us!
Kind Regards
From all at Fix auto Matlock :)
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
We are very happy to hear that you are satisfied. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards
From all at Fix Auto Matlock
We were expecting to be without our car…
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fix Auto had collected it. Throughout the process, Fix Auto were courteous and helpful and we could not fault them.
January 23, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us positive feedback
We're happy to hear that you were pleasantly surprised by the quick turnaround and our team's helpful service.
Kind Regards
From all at Fix Auto Matlock
All round professional friendly and timely…
All round professional friendly service. Picked car up from home, carried out works, and delivered back to me ahead of anticipated time keeping me up to date whole way through.
January 30, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for leaving us a 5Star review
We're happy to hear that you received professional and friendly service and were updated throughout the process.
Kind Regards
From all at Fix Auto Matlock
Great service always polite
Great service always polite, kept up to date with repair.
January 29, 2026
Reply from Fix Auto UK - Fix Auto Matlock
Good morning
Thank you for taking the time to leave us a positive review
We appreciate your positive feedback and are so glad that you were pleased with our service and communication regarding your repair.
Kind Regards
From all at Fix Auto Matlock :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.