Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... See more
Company replied
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Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... See more
Company replied
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I... See more
Company replied
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... See more
Company replied
I had a great experience with Fix Auto Matlock. My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry s... See more
Company replied
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
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Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, United Kingdom
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Polite and courteous service. I was kept up to date on progress and they did a great job on the panel repair.

Reply from Fix Auto UK - Fix Auto Matlock

Reply from Fix Auto UK - Fix Auto Matlock
very friendly staff who kept me you informed all the through the time my car was with them. They made a very good job of the repairs as well

Reply from Fix Auto UK - Fix Auto Matlock
Fix Auto Matlock carried out repairs to our vehicle as a contractor to Admiral Insurance.
The repairs were completed quickly and to a high standard.
Regular (twice a week) progress reports were provided.
All staff were very professional, friendly and approachable.
Highly recommended

Reply from Fix Auto UK - Fix Auto Matlock
Lovely people to deal with
Kerry and Becky are very friendly and great at keeping you up to date
My car was fixed within a couple of days. The end result is excellent.
The whole process was easy with no fuss. Mine was an insurance claim but I wouldn't hesitate to use them if I needed any repairs in the future

Reply from Fix Auto UK - Fix Auto Matlock
Fix Auto made our repair experience straightforward. The staff were cheerful, friendly and helpful. This includes everyone we had contact with: reception staff over the phone and those who arrived in person to collect the car and then to return it to us. The car had been hit whilst parked. The rear fog light was broken and the bumper scraped. It was as good as new when fixed. It was returned to us in less than a week.

Reply from Fix Auto UK - Fix Auto Matlock
Repair fixed perfectly. Unfortunately my car came back with a completely flat battery, leaving me without a car at last minute and having to buy a new one. They accepted no responsibility for it, just feel let down and left on my own to sort it. They Unfortunately didn't want to know.

Reply from Fix Auto UK - Fix Auto Matlock
Amazing service from Lant Lane would highly recommend. The repair was swapped to these after a bad experience with a company at Mansfield and I am extremely glad I swapped.
The staff at Lant Lane was professional and polite and the repair was done promptly and to a high standard. Special thank you to the estimator Stewart and Becky at customer services.

Reply from Fix Auto UK - Fix Auto Matlock
I was involved in an RTA and my insurance company allocated the repair to be done by Fix Auto Matlock. This was repaired very quickly and the car was both collected and returned to me, which I was not expecting and was extremely grateful for. When the car was returned it seemed to have an ongoing problem, which was caused by the RTA. Fix Auto Matlock were extremely quick to rectify it and the problem is hopefully dealt with, never to return. Their service and communication exceeded my expectations and I am most grateful to them all. Thank you

Reply from Fix Auto UK - Fix Auto Matlock
Thank you Fix Autos! Really pleased with the work carried out! Lovely Staff! Kept updated throughout repair! Would highly recommend! Thank you Fix Autos.

Reply from Fix Auto UK - Fix Auto Matlock
Excellent service from start to finish - I was kept up to date with all the progression of my car. The whole process was smooth from beginning to end.

Reply from Fix Auto UK - Fix Auto Matlock
Body work repair
From first contact to job completion the whole experience was great I was supplied with a quality loan car kept up to date on the progress and the finished job looked great very happy

Reply from Fix Auto UK - Fix Auto Matlock
Very friendly, helpful and polite staff - easy to communicate with, reception staff and drivers alike. I felt extremely well looked after and my car looks great - valeted too which was a lovely surprise.
Thank you 🙏🏻

Reply from Fix Auto UK - Fix Auto Matlock

Reply from Fix Auto UK - Fix Auto Matlock
The whole experience at Fix Auto Matlock was excellent.
All the staff I had contact with were professional, courteous, reassuring and knowledgeable. The body shop technician(s) have repaired the damage to my camper so well you wouldn’t know I had driven like a crash test dummy.
Schedule wise it was pretty much on time - so absolutely no complaints from me.

Reply from Fix Auto UK - Fix Auto Matlock

Reply from Fix Auto UK - Fix Auto Matlock
very efficient. van back in two week for the damage it had. brilliant communication really good quality of work. would happily take my van back there

Reply from Fix Auto UK - Fix Auto Matlock
10/10 for this Fix Auto. Matlock Derbyshire
From start to finish these guys were the absolute best.
New to dealing with ever needing my car fixed and feeling not confident, the reception team explained everything in a way I understood.
A family run business it was such a delight almost to have done business with these guys!
I was kept informed all the way throughout my car repair, and was given a courtesy car till mine was ready which was in rapid time.
Big thanks to Robbie who delivered my courtesy car to my workplace whilst he collected mine for repair, same once mine was ready to be picked up, he delivered her back to my workplace.
My car looked excellent after she had been with Fix Auto an excellent repair and cleaned inside and out.
If you need a car repair these are your people.
Many many thanks to Fix Auto you are the best!

Reply from Fix Auto UK - Fix Auto Matlock
Positive experience, The ladies kept me up to date on the repairs and were very understanding and empathic. Repairs were carried out with precission and without any delays. When repairs completed they offered to drop my car back to me without hesitation. My car was returned to me clean, shiny and as good as new. Thank you 😊

Reply from Fix Auto UK - Fix Auto Matlock
Collected and returned my car to home pleasant and polite

Reply from Fix Auto UK - Fix Auto Matlock
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