Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I... See more
Company replied
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... See more
Company replied
I had a great experience with Fix Auto Matlock. My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry s... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, United Kingdom
- 01629 582980
4.8
Excellent
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My car
Great company looked after me well any problems they sorted did insurance work for me and other work to my car for me value for money
December 20, 2024
Reply from Fix Auto UK - Fix Auto Matlock
Good afternoon
Thank you for taking the time to leave us a 5star review
So glad to hear we looked after you well and offered value for money
Kind Regards
All at Fix Auto Matlock
10 out of 10
i was kept up to date about my car whilst the work was being done. the final result was perfect
October 16, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a review
We're happy to hear that you were well-informed about the work on your car and that the final result met your expectations. Thank you for your feedback.
Kind Regards
From all at Fix Auto matlock
This company is one off the best for…
This company is one off the best for fixing cars. Not just that all of the ladies in the office are really polite and bubbly to talk to. They keep you updated in what's going on with your vehicle either you ring in and speak to the ladies or you can catch up with what's going on with your vehicle on their app.
Thank you fix auto's you deserve 5 star's.
October 16, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good morning
Thank you for leaving us such a lovely review
We are delighted to hear our office kept you up to date and were polite.
It has been our pleasure assisting you with your vehicle repair journey
Kind Regards
From all at Fix Auto Matlock :)
Fix Auto UK
Fix Auto UK
Fix Auto UK. Thank you so much for such a pleasant experience from the the staff on the phone to the completed work, which I need to add was done with excellent standards. Highly recommend to anyone. Thanks again.
October 8, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you so much for taking the time to leave us a 5star review,
We appreciate you sharing your positive experience! We're happy to hear that you found our staff helpful and that you were pleased with the quality of the work. Thanks for the recommendation!
From all at Fix Auto Matlock
Repair to my Car
The friendliness of the Team from beginning to end was amazing.
The service offered to collect and return the car was very good, as it is difficult to get to the premises without transport, so this was greatly appreciated.
The work on my car was perfect. Thank you so much.
October 6, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
We appreciate your kind words and 5-star rating! We're so glad to hear that you were happy with our team's friendliness and the collection/return service. We are pleased the work on your car was perfect.
Kind Regards
From All at Fix Auto Matlock :)
Excellent service from every…
Excellent service from every department. I would highly recommend.
October 2, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate your recommendation and are so glad you had a great experience with every department. Thanks for the positive feedback.
Kind Regards
From All at Fix Auto Matlock
Matlock. Lant Lane
Prompt,
Immaculate paint work repair
Took great care of my vehicle
October 7, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with our immaculate paintwork repair.
Kind Regards
From All at Fix Auto Matlock
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning Alex,
We are happy to hear that you had such a wonderful experience. Thank you for your positive feedback!
Many thanks, from all the team @ Fix Auto Matlock
Reply from Fix Auto UK - Fix Auto Matlock
Good afternoon
We appreciate you taking the time to leave us a five-star review.
We are so happy to hear you received great and fast service.
Kind Regards
All at Fix Auto Matlock
Body repair
The experience with auto fix was brilliant they kept me informed through all the work being done and the car looked amazing when it came back, so thank you to all involved.
September 4, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a positive review
We're happy to hear that you had a brilliant experience and were well-informed throughout the process. We appreciate your kind words and are glad your car looked amazing upon its return!
Kind Regards
From all at Fix Auto Matlock
I have dealt with Kerry all the way…
I have dealt with Kerry all the way through & she was excellent. Kept me up-to-date & very professional & helpful.
September 9, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a lovely review
We're happy to hear that you had such a positive experience. We appreciate your kind words acknowledging the professional and helpful service you received.
From All at Fix Auto Matlock
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish…timely, professional, friendly, kept informed & superb repair job done. Highly recommend
September 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Matlock
Good morning
Thank you so much for taking the time to leave us a review.
We are happy to hear you received a brilliant service and the repairs were superb.
We shall pass your comments on to all involved
Kind Regards
From All at Fix Auto Matlock
Amazing service from start to finish…
Amazing service from start to finish with great communication. I had no problems or stress throughout the process. Which was a very stressful time being in hospital for 2 weeks with my son, someone hit my car whilst in hospital. My car was collected from hospital and taken care off. I cannot fault the flexibility or service provided. My car looks like new. Amazing job. Thank you 🙏
September 2, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good afternoon
Thank you for taking the time to leave us a review.
We're happy to hear about your amazing service experience and that the communication met your needs. We appreciate you highlighting our flexibility during such a stressful period with your son in hospital. It's great to know your car looks like new again. Kindest Regards
Fix Auto Matlock
Fix Auto UK
I have been shown excellent customer…
I have been shown excellent customer service. The work done to my vehicle was of a the highest stand. I was kept up to date on the whole process and the return of my vehicle. Highly recommended.
August 19, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Afternoon Edmond,
We appreciate your kind words and 5-star review! We're so glad to hear you were pleased with the service and the quality of the repair work done on your vehicle.
Many thanks,
From all the team @ Fix Auto Matlock
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a positive review.
We appreciate your recommendation.
Kind Regards
All at Fix Auto Matlock
Great service, good as new
Great service, looks as good as new and they kept us informed at all stages.
August 13, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for leaving us a lovely review
We are delighted you received great service and were informed during all stages and are happy to hear your repairs look as good as new.
Kind Regards
From all at Fix Auto Matlock
Fix Auto UK
Friendly, professional service and great work.
The entire process of getting the car booked in, processed, courtesy car arranged was friendly, efficient and professional. The actual body repair work was mint too! Would recommend and would be happy to use Matlock again.
August 19, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a lovely review
We're happy to hear that the booking, processing, and courtesy car arrangement met your expectations with our team's friendly, efficient, and professional service. We're also glad you are pleased with the body repair work. Thank you for your recommendation!
From all at Fix Auto Matlock
slow service
Vehicle was legal and safe to drive , just looked a mess . Auto Fix was advised this but still collected
the vehicle any way. we then had an extremely lengthy
wait for the required parts to be obtained, further wait after that for vehicle to be repaired. we were given replacement vehicle by insurer but NOT the same as our vehicle.
Vehicle returned and side door where repair had been made would not open. We refused Vehicle
as repair not satisfactory.Auto fix asked us to accept the repair and they would arrange for it to be looked at at another time, we reused.
vehicle was taken back and door fixed, vehicle returned the same day repaired.
we were told on the phone that the door had a piece of metal stuck in it, which was stopping it opening.
The OLDER DRIVER OF THE TWO WHO THEN RETURNED THE VAN SAID THERE WAS NOTHING WRONG WITH THE DOOR "YOU JUST DON'T KNOW
HOW TO OPEN IT"
The younger man said that was incorrect there had been a piece of metal jamming the door.
not a satisfactory experience.
also we were requested twice to review the completed work before they had finished the work
repair seems to be OK
August 6, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good morning
Thank you for taking the time to leave feedback on your recent repair. I am sorry if you feel that we did match your expectations on this occasion.
The process for mobile vehicles is to obtain images whilst you are still using the vehicle and carry out an estimate and order parts from the images received. Once the vehicle comes on site we inspect the vehicle and re-estimate in case anything was not seen from the images, unfortunately on this occasion another part was needed which then went onto a backorder we kept you up to date with the delays and if you had wanted the vehicle back we could have arranged this
The hire car you received was from the third party insurance and not Fix Auto Matlock and we have no control over what vehicle is supplied.
When we delivered the vehicle there was found to be an issue with the door not opening when the vehicle went through quality checks on site the door was opening and closing with no issues once there was found to be an problem on delivery we offered to have the vehicle returned straight away we only gave you the option of rebooking encase you needed to use your vehicle I am sorry if this was not communicated correctly
Your vehicle was returned to our workshop who initially thought there may have been an issue with the keys locking system but on inspection there was found to be a small piece of metal jamming the mechanism this was rectified and the vehicle was returned back to you
Our older driver was just trying to explain that the keys had been checked and the sequence of button's for opening and closing were correct ,again i am sorry if this was miscommunicated
The Trust Pilot review is sent automatically once the repairs are complete in the workshop.
I am sorry we had to have the vehicle back and for any miscommunication between ourselves or the drivers.
If you have any further issues or would like to discuss this further please contact me directly on 01629 582980
Kind Regards
Kerri Harris
Customer Services
Great Service!
From the start of my vehicle repair, where my car was picked up by a representative, to having it delivered back to my home address, fantastic service.
Great communications and incredibly rapid turn around. Repairs carried out to a high standard.
Many thanks
August 11, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good morning
We appreciate your positive feedback! We're happy to hear that you received fantastic service from vehicle pick-up to delivery. It's great to know you were pleased with our communications and the rapid turnaround, and that the repairs met a high standard.
Kind Regards
All at Fix Auto Matlock
Great service
The service i received was excellent. Lots of communication from the friendly team throughout the process and the repair to my vehicle's bodywork was top quality.
July 18, 2025
Reply from Fix Auto UK - Fix Auto Matlock
Good Morning
We appreciate your positive feedback and are so glad to hear you received excellent service. It's great to know that you were happy with the communication from our friendly team and the repair work.
Kind Regards
All at Fix Auto Matlock
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.