Fix Auto UK - Fix Auto Newbury Reviews 566

TrustScore 5 out of 5

4.8

Furlong House, Hambridge Road, RG14 5UT Newbury, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bring my large motorhome here for annual servicing, MOT and one unfortunate accident that we had. The team are professional and don't mess around with unclear language. Also if you don't need work d... See more

Company replied

Rated 5 out of 5 stars

Excellent service nice courtesy car Gemma the lady who collected the car was really help full with everything and Travis provided an excellent service, updating me and the quality of work is ou... See more

Company replied

Rated 5 out of 5 stars

I found Fix Auto always available by phone to speak to about progress or any issues and all staff were helpful and pleasant. The work was well done and a speedy turn around. Would recommend to other... See more

Company replied

Rated 4 out of 5 stars

I would give 5 stars for the work. The finished work is excellent - you'd never know that the car needed extensive work to repair the boot and bumper following a rear-end shunt - it was an insurance... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Furlong House, Hambridge Road, RG14 5UT, Newbury, Berkshire, United Kingdom

  • 01635 898330

4.8

Excellent

TrustScore 5 out of 5

566 reviews

5-star
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2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Jessica,

Thank you for your amazing 5* Review.
We appreciate you taking the time to share your thoughts, and we are so glad to hear that you find our service the best.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Great service from Fraser and the team

Great service from Fraser and the team. Quote for minor repair to bumper was very reasonable and mum was delighted with the quality of the repair.

March 12, 2026
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Hello Katrina,

Many thanks for your amazing 5* Review
We are happy to hear that the quote was reasonable and your mum was delighted with the repair quality.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Repairs completed through insurance…

Repairs completed through insurance claim. No problems encountered throughout the process. 👍🏼

March 10, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Kirsty,

Thank you for your amazing 5* Review.
We are happy to hear that your insurance claim repairs went well. Thank you for taking the time to share your positive experience.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Great service and quality of work!

Highly recommend Fix Auto who did a fantastic job repairing my car after an accident!

March 2, 2026
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Rachel,

Thank you for your amazing 5* Review.
We appreciate your recommendation and are so glad we could do a fantastic job repairing your car after the accident.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service. Pick up and dropping the car from hire company.

March 6, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Mr Mundembe,

Thank you for your fantastic 5* Review.
We are glad you found our customer service friendly and appreciated the convenient car pick-up and drop-off. Many thanks for your feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Professional service

Professional service, high standard of workmanship

March 5, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Kevin,

Thank you for your amazing 5* Review.
We appreciate you taking the time to leave us this review. We are so glad you were satisfied with our professional service and work.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Hassle free

Professional service and mindful of details.

March 4, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hi,

Thank you for leaving such an amazing 5* Review.
We appreciate you sharing your positive experience and are so glad our service met your expectations.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Genuine

Genuine, always reliable, efficient and do a good job.

February 23, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Mrs Aley,

Thank you for your 5* Review.
We appreciate you taking the time to leave us your positive feedback. We are glad you were pleased with our reliable and efficient service.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Very good service

February 17, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Myles,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Great Service

Having initially been prevented from repairing my car by an unhelpful insurance company an excellent job was done by a very helpful bunch. You'd never know that the dent had been there. It is always worth discussing options with Fix Auto if your insurance company isn't helping!

February 10, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Unfortunately the insurer process meant we send the images of the car to them prior to the car coming on site. In the case of your car they decided it was beyond economical repair so our involvement seized at that point. Hope my phone call to you explained this. If i can help you in any way you now have my personnel number.
Frazer

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very kind, patient and willing to help where they can. Cannot recommend them enough.

February 4, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Clint,
Thank you for your amazing 5* Review.

We are so glad you enjoyed your experience with us. It means a lot to us that we could provide such helpful and patient service.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Exceptional Experience

Everyone at Fix Auto Newbury made every effort to make certain that my experience with them was exceptional. The long wait for parts and the following repair became worry free after making one short phone call. They were very customer orientated and very re-assuring, helping me to put any worries aside when informing me of the progress that they had made. Everything was First Class from start to finish and are highly recommendable.

February 9, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Janet,

Thank you for your amazing 5* Review.
We appreciate you sharing your positive experience. We are happy to hear that our team made your repair worry-free with excellent customer service and reassurance.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Excellent service

Excellent service. Perfect repair and locker and clean when given back

February 6, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Helen,

Thank you for your 5* Review.
We are happy to hear that you received excellent service and a perfect repair. We appreciate your positive feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Bodywork repair after a minor accident

My car was repaired by Fix Auto after a minor accident that necessitated bodywork & wheel trim restoration.
Check-in was simple and a clean courtesy car was provided.
Three weeks later I collected my repaired car & it was in excellent condition. It had also been valeted.
All communication watchful and friendly - they were nice people to work with and I would happily recommend them.

January 29, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Tom,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Have been using them for years

Have been using them for years. 100% trustworthy and great value. Highly recommend.

January 29, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Julia,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you have such a positive experience with us.

Best regards
Fix Auto Newbury

Rated 4 out of 5 stars

I would give 5 stars for the work

I would give 5 stars for the work. The finished work is excellent - you'd never know that the car needed extensive work to repair the boot and bumper following a rear-end shunt - it was an insurance job. The reason I gave 4 stars overall though was that the parking around the site was terrible (I'm surprised we got out without a scratch!) and whilst the vehicle was with them for nearly a month, we only had one update. I would recommend and use again though!

January 17, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Peter,

Thank you for your 4* Review.
We appreciate your feedback and are glad you are pleased with the repair work. We are sorry the parking situation was difficult and that communication was not more frequent.
Your feedback means a lot to us.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Very helpful and efficient great job on…

Very helpful and efficient great job on our car very happy with there work

January 27, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Terriann,
Thank you for your fantastic 5* Review.
We appreciate you taking the time to leave us a review. We are glad to hear you found our team helpful and efficient, and that you are happy with our work.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Great service

Great service! Always honest, reliable and do whatever they can to help out. The only place I trust in Newbury to do a great job and to give me a great price.

January 17, 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Kevin,

Thank you for your 5* Review.
We are happy to hear that you had such a positive experience! It means a lot to us that you trust our honest and reliable service. We appreciate your great feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

First class communication and great…

First class communication and great repair,

January 16, 2026
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Hello Patricia,
Thank you for taking the time to leave your amazing 5* Review.
We are happy to hear that you had a great repair experience with excellent communication.

Best regards
Fix Auto Newbury

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