They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
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Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
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Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
321 reviews
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Very friendly and helpful staff
Very friendly and helpful staff. The work was of excellent standard. Process was smooth.
The only one issue was a mix up of collection of my vehicle.
February 8, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for taking your valuable time in providing feedback to us. We are glad to know that you are happy with the services provided to you. Also, I would like to apologize for the mix up happened while collection of your vehicle and as you have highlighted the issue, the concerned department will be notified to improve for future.
Manali Jain
All the staff was very polite and…
All the staff was very polite and helpful. The person who came to hand over my vehicle Mr Craig was very very polite helpful and knowledgeable.fix auto companey lucky to have staff like this.
January 25, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We are grateful for 5 Star rating.
Manali Jain
Great customer care
Great passage of information, while it's not a quick process (a lot of feedback complains about this), the service is impecable, the staff polite and the results perfect - they even valeted the car!
January 27, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Very professional and transparent.
February 3, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Good communication on progress
Good communication on progress, repair looks as good as new. Car has been cleaned and returned in great condition.
The office staff seem overly busy and not that attentive.
January 31, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for taking time in providing your valuable feedback. We always aim to provide excellent services to our customers, and I am glad to know that you are happy with the repair work and progress updates. I would also like to apologize for the troubles you may have faced due to a very busy schedule we currently have. I will have a word with the front of house as we always have scope of improvement and such feedback helps us to achieve the customer satisfaction journey.
Many Thanks
Jonathan Thomas
Office and Customer Relation Manager
The repairs were completed to a high standard
The repairs were completed to a high standard and I was kept well informed of progress.
Little disappointed with the arrangements for the return of the vehicle after completion of the works. Works were completed on a Thursday but vehicle was not delivered back until the following Monday
January 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for taking time in providing your valuable feedback. We always aim to provide excellent services to our customers, and I am glad to know that you are happy with the repair work. I would also like to apologize for the troubles you may have faced in delivery of your vehicle. I would definitely forward your concern to the transport department to improvise.
Manali Jain
The service was pretty good until we…
The service was pretty good until we got to when I was told the car would be ready on Wed but actually came back over 7 days later. I had to keep calling every day to find out what was happening
December 9, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for taking time in providing your valuable feedback. We always aim to provide excellent services to our customers and every feedback is important to us to improve our services. I am glad to know that you are happy with the repair work and I would like to apologise to you for the problems you faced due to the delay in delivery of your car. I have forwarded your issue to the concerned department to improve our overall services for the future.
Manali Jain
I found the company was very thorough
I found the company was very thorough, efficient, and caring.
The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra week and they were very accommodating in keeping the vehicle until I returned.
January 12, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Helpful and informative
They were very helpful and kept me up to date on the process of the car and helped to with making sure everything went smoothly
January 6, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Manali Jain
Great costumer service and excellent…
Great costumer service and excellent job done to my car!
January 16, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for taking time and providing your valuable feedback. We always aim to provide high quality services to our customers and I am pleased to know that you are happy with the repair work of your car. We are grateful for the 5 star rating. It was pleasure dealing with you.
Jonathan Thomas
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much Miss Shah for taking time and providing your valuable feedback. We always aim to provide high quality services to our customers and I am pleased to know that you are happy with the repair work of your car. We are grateful for the 5 star rating. It was pleasure dealing with you.
Jonathan Thomas
Very prompt and professional service
Very prompt and professional service. John would ring and keep me updated and was very helpful with the handover once work had been completed.
December 23, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much in taking time and providing your valuable feedback to us. We always aim to provide excellent services to our customers, and I am pleased to know that you are satisfied with our services. It was an absolute pleasure in dealing with you.
Manali Jain
I was so pleased with the work done
I was so pleased with the work done. I will surely recommend to my friend and family if they need any bodywork done and also car was fully polished in side and outside. Car looked like as if it has just come out of showroom. Thanks for everything 👍
November 16, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much Mr. Patel for taking time and providing your valuable feedback. We always aim to provide high quality services to our customers and I am pleased to know that you are happy with the repair work of your car. We are grateful for the 5 star rating. It was pleasure dealing with you.
Manali Jain
Excellent repair helpful staff
Excellent repair ...completed early...helpful staff
I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and really helpful . I also witnessed some customers being incredibly rude and the staff responded in a really professional manner .
December 21, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much in taking time and sharing your experience with us. We always aim to deliver excellent services to our customers, and I am pleased to know that you are satisfied with the Repair work and customer service provided to you. Thanks for giving us this opportunity. It was pleasure dealing with you.
Manali Jain
Great experience
Great experience, slightly longer estimation & booking in but overall great service, and understandable with the time of year. Both Jon and Andre gave top service and will definitely recommend these guys!
December 16, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for taking time in providing your valuable feedback. We always aim to provide high standard services to the customers, and I am pleased to know that you are happy with the Repair work and customer services provided to you. It was pleasure dealing with you.
Jonathan
They have provided me regular updates…
They have provided me regular updates on my vehicle‘s reparing status so I had a estimate on when I could have my vehicle back. The repair quarlity is good and I‘m happy with their skills and customer services.
December 14, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for taking time in providing your valuable feedback. We always aim to provide high standard services to the customers, and I am pleased to know that you are happy with the Repair work and customer services provided to you. It was pleasure dealing with you.
Manali Jain
Excellent service
The staff are very friendly and they always update you on the progress of the car when it’s getting fix .
This was an excellent service.
November 23, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us. We always aim to provide excellent services to our customers and I am glad to know that you are happy with the repair work and customer services provided to you. It was pleasure dealing with you.
Manali Jain
Unorganised zero preparation
Unorganised zero preparation. It took them a week to pick up the car once my courtesy car was delivered then the body took over a month I kept being told that they were waiting for a part to arrive. Then once fixed the delivery of the car was scheduled at 4.30pm and arrived at 7pm.
Not impressed.
December 7, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much in taking time to provide your valuable feedback. Please be advised we can only place the order for the Vehicle once it comes on site. We ordered the parts same day the vehicle came on site and we did inform you that some parts were in back order and this is a situation which is not in anyone’s control, leaving us with only option of chasing parts suppliers which I can assure you we did almost every second day.
I can only apologise for the delays you faced in delivery of your car and I have forwarded your concerns to the transportation department to investigate this and improvise.
We always appreciate feedbacks so that we can improve our services. Once again, I would like to apologise to you if it was not a very pleasant experience for you.
Manali Jain
Accident repairs.
They did work on my car as part of an insurance claim. The service when I picked up my car was good and the works look fine to me. It’s an easy location to get to. Not much parking, though.
December 2, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for taking time in sharing your experience with us. We always aim to provide high standard services to our customers and I am glad to know that your experience with us was satisfying. It was pleasure dealing with you.
Great service from start to finish
Great service from start to finish. Very professional and kept me informed about the progress of my vehicle.
November 7, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. I am pleased to know that you are satisfied with the repair work and customer services provided to you. We always aim to provide high standard services to our customers. It was pleasure dealing with you :)
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