They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
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Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
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Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
321 reviews
Asks customers to review
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Friendly and professional
I was kept updated and the team were very friendly and professional
April 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Miller,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good customer service I received.
April 17, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Bangura,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great Company With Friendly…
Great Company With Friendly Approachable Staff. Thorough Job Done, Car Looks As Good As New And As If Nothing Had Ever Happened To It! Very Grateful. Highly Recommended!
April 19, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Kept me informed every step of the way
Kept me informed every step of the way, either by phone or via email. They even dropped my car back to my home. The only negative point not a drop of petrol was left in my car.
April 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Williams,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent service
They keep you informed with repairs and customer service is good. Their service is to highest quality and standard.
April 11, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Francisco,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
The whole team was very helpful.
The whole team was very helpful and kept me up to speed on the progress of my repair. Amina, Jonathan & Andre made my collection of the car experience just great. They understood my situation and went an extra mile for me. Many thanks!
April 5, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Markowski,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Worrying oversights
While body work good, Fix Auto did not realise that the panel they replaced included the sound system cables. So returned a vehicle with no sound. No alarm for seat belts, no parking sensor sounds, no blue tooth, no radio etc. This is information readily available on line - so incompetent and returned potentially dangerous vehicle. Also delays at multiple points e.g. 2 weeks from engineers visit to logging report.
March 29, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Good morning,
Thank you for your feedback and the rating.
When the car was collected - we collected without any sound. As an insurance repairer we only take the task on which is authorised and regulated by the engineers at insurance. We have replaced the LR panel and have stripped it and i can confirm you that's not where the sound cables are based. As this issue is not mentioned on the claim instruction and the authority received by the insurance engineer and you said you would be taking the vehicle to the main dealers for annual service and will get this issue checked whilst the car is there. As confirmed over the emails we did inform you if BMW confirms this is accident related then you would send the report to us directly and we can get the insurance engineer to review the problem and authorise this for you instead of you paying to rectify the issue.
This has nothing to do with how competent we are and I was under the impression that you understood everything before you accepted the vehicle as per our email conversation.
Should there be any concerns or any issues, please let me know.
Jonathan Thomas
Office and Customer Relation Manager
Great Service -Thank You
Great service
Thanks to Amina & John for a smooth handover. They also kept me informed along the way for information and news on my repair.
March 27, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Nahar,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix Auto Park Royal is one of the worst…
Fix Auto Park Royal is one of the worst company they took my car for repair first they said my car will be ready on this date then they said no it will take few more days it took them another 10 days before they did the repair when I picked my car inside the car was very dirty with the workers shoes marked off pints the worst customers service it took me 35 minutes to get hold of the staff i phone there number ring ring no answer when I went to pick up my car I tried to call them when I was in the work shop the staff were there but didn’t bother to answer the phone I will never ever go to them again and please please chose another company from my experience I will never ever ever recommend them they are waste of time.👎👎👎👎👎👎👎👎👎
March 24, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Mr. Ajibgul,
Thanks for your rating and a feedback. As we all are entitled for an opinion, I am only shocked with all you just mentioned - for which I completely have an opposite opinion.
You got your car back in 24 days from the day it was collected. The first time the delay happened was because of the bumper which your own insurance company asked us to get an unpainted version and then they changed their mind later to have a pre-painted one instead which caused delays for about 10 days as getting parts from Nissan is a challenge these days considering global shortage. The second time job was delayed because of your own kind self because you did not leave the locking wheel nut in the vehicle despite informing you at the time of booking you have to leave it which you chose to ignore as the work was down for a wheel refurb and suspension. Then you started ignoring my phone calls for about 7-10 days because you kept on saying you will call me back after checking at home if you left the nut there. I did not receive any response from you nor there was any message left for me and you always had my direct email. You only came on site because you were pressurised by the insurance company because of no response from you I had to call the insurance and report it to them as non provision of locking wheel nut it is causing delays for us to finish the repairs while you were on brand new hire car from insurance adding hire cost on a daily basis. I did not wanted to mention all this on public platform here but we take accusation and fault allegations very seriously and it was sad for me to see you had nothing to say about the outstanding repairs on your vehicle ? I have also checked condition of how the vehicle came on site (cleanliness) and when it left. We gave you back a very clean and tidy car and I have all proof of this.
You still are our beloved customer and have a warranty of 5 years and if there is any concerns in the future - please let us know and we will still be very happy to help without having this rating in our mind.
We take pride in the quality of work and outstanding customer service experience we offer and our 4.6 star rating out of 5.0 speak about it itself
Jonathan Thomas
Office and Customer Relation Manager
Professional repair
February 4, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
After one month car still not 100%…
After one month car still not 100% asked to pop back when part turns up if it ever does. Too many supply issues with parts from Land Rover
March 15, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Good morning Mr Brown,
Thanks for your time today and for your reassurance for turning this 1 star review to 5 star as this portal only reflects our performance as a repairer. I have left a link below for you where you can leave a review for Land Rover directly and express your concerns to them.
Thank you for confirming on call from day 1 we have been doing all and everything possible at our capacity to help you getting the car fixed sooner, collection and redelivery of your vehicle and the exceptional customer service you received from us- but certain areas like parts delay from Landrover, receiving damaged parts (exhaust) or Auxillis as a company to manage claim is not something we control. We have been very careful in terms of rejecting the parts from Land Rover which we felt will not pass quality and would never want you to have defective parts and not only us but any responsible repairer would do exactly what we did.
you can use the below link to leave a review for Landrover -
https://uk.trustpilot.com/review/www.landrover.com
Please let me know if there is anything I can be of assistance to you in future and I will be more than happy to help !
Jonathan Thomas
Office and Customer Relation Manager
Friendly, helpful staff.
Friendly, helpful staff who kept me updated regarding the progress of the repairs on my car. Work was completed to a high standard.
March 4, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very quick and communication good
March 2, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Well coordinated repair with Jonathan Thomas
With customer service from my insurer that was uncoordinated and chaotic, Jonathan Thomas at Fix Auto took charge and made a process that was spinning out of control work again. Good hire care provided. Good customer service from Fix Auto.
March 4, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix auto we’re excellent at keeping me…
Fix auto we’re excellent at keeping me updated on progress
February 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Amazing service by John and Andre
Amazing service by John and Andre. Happy to see such a quick service by them. Highly recommended.
February 23, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very happy with work done
January 13, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 4 Star rating.
Jonathan Thomas
Quality work
February 1, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 4 Star rating.
Jonathan Thomas
Quality service yet again!
February 10, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 5 Star rating.
Jonathan Thomas
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