Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent. The only small issue is that when dropping the car off ther... See more
Company replied
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The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... See more
Company replied
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.1
Great
314 reviews
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Great Service -Thank You
Great service
Thanks to Amina & John for a smooth handover. They also kept me informed along the way for information and news on my repair.
March 27, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Nahar,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix Auto Park Royal is one of the worst…
Fix Auto Park Royal is one of the worst company they took my car for repair first they said my car will be ready on this date then they said no it will take few more days it took them another 10 days before they did the repair when I picked my car inside the car was very dirty with the workers shoes marked off pints the worst customers service it took me 35 minutes to get hold of the staff i phone there number ring ring no answer when I went to pick up my car I tried to call them when I was in the work shop the staff were there but didn’t bother to answer the phone I will never ever go to them again and please please chose another company from my experience I will never ever ever recommend them they are waste of time.👎👎👎👎👎👎👎👎👎
March 24, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Mr. Ajibgul,
Thanks for your rating and a feedback. As we all are entitled for an opinion, I am only shocked with all you just mentioned - for which I completely have an opposite opinion.
You got your car back in 24 days from the day it was collected. The first time the delay happened was because of the bumper which your own insurance company asked us to get an unpainted version and then they changed their mind later to have a pre-painted one instead which caused delays for about 10 days as getting parts from Nissan is a challenge these days considering global shortage. The second time job was delayed because of your own kind self because you did not leave the locking wheel nut in the vehicle despite informing you at the time of booking you have to leave it which you chose to ignore as the work was down for a wheel refurb and suspension. Then you started ignoring my phone calls for about 7-10 days because you kept on saying you will call me back after checking at home if you left the nut there. I did not receive any response from you nor there was any message left for me and you always had my direct email. You only came on site because you were pressurised by the insurance company because of no response from you I had to call the insurance and report it to them as non provision of locking wheel nut it is causing delays for us to finish the repairs while you were on brand new hire car from insurance adding hire cost on a daily basis. I did not wanted to mention all this on public platform here but we take accusation and fault allegations very seriously and it was sad for me to see you had nothing to say about the outstanding repairs on your vehicle ? I have also checked condition of how the vehicle came on site (cleanliness) and when it left. We gave you back a very clean and tidy car and I have all proof of this.
You still are our beloved customer and have a warranty of 5 years and if there is any concerns in the future - please let us know and we will still be very happy to help without having this rating in our mind.
We take pride in the quality of work and outstanding customer service experience we offer and our 4.6 star rating out of 5.0 speak about it itself
Jonathan Thomas
Office and Customer Relation Manager
Professional repair
February 4, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
After one month car still not 100%…
After one month car still not 100% asked to pop back when part turns up if it ever does. Too many supply issues with parts from Land Rover
March 15, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Good morning Mr Brown,
Thanks for your time today and for your reassurance for turning this 1 star review to 5 star as this portal only reflects our performance as a repairer. I have left a link below for you where you can leave a review for Land Rover directly and express your concerns to them.
Thank you for confirming on call from day 1 we have been doing all and everything possible at our capacity to help you getting the car fixed sooner, collection and redelivery of your vehicle and the exceptional customer service you received from us- but certain areas like parts delay from Landrover, receiving damaged parts (exhaust) or Auxillis as a company to manage claim is not something we control. We have been very careful in terms of rejecting the parts from Land Rover which we felt will not pass quality and would never want you to have defective parts and not only us but any responsible repairer would do exactly what we did.
you can use the below link to leave a review for Landrover -
https://uk.trustpilot.com/review/www.landrover.com
Please let me know if there is anything I can be of assistance to you in future and I will be more than happy to help !
Jonathan Thomas
Office and Customer Relation Manager
Friendly, helpful staff.
Friendly, helpful staff who kept me updated regarding the progress of the repairs on my car. Work was completed to a high standard.
March 4, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very quick and communication good
March 2, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Well coordinated repair with Jonathan Thomas
With customer service from my insurer that was uncoordinated and chaotic, Jonathan Thomas at Fix Auto took charge and made a process that was spinning out of control work again. Good hire care provided. Good customer service from Fix Auto.
March 4, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix auto we’re excellent at keeping me…
Fix auto we’re excellent at keeping me updated on progress
February 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Amazing service by John and Andre
Amazing service by John and Andre. Happy to see such a quick service by them. Highly recommended.
February 23, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very happy with work done
January 13, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 4 Star rating.
Jonathan Thomas
Quality work
February 1, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 4 Star rating.
Jonathan Thomas
Quality service yet again!
February 10, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We appreciate a 5 Star rating.
Jonathan Thomas
Very friendly and helpful staff
Very friendly and helpful staff. The work was of excellent standard. Process was smooth.
The only one issue was a mix up of collection of my vehicle.
February 8, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for taking your valuable time in providing feedback to us. We are glad to know that you are happy with the services provided to you. Also, I would like to apologize for the mix up happened while collection of your vehicle and as you have highlighted the issue, the concerned department will be notified to improve for future.
Manali Jain
All the staff was very polite and…
All the staff was very polite and helpful. The person who came to hand over my vehicle Mr Craig was very very polite helpful and knowledgeable.fix auto companey lucky to have staff like this.
January 25, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so much for sharing your experience with us, and I am glad to see you are satisfied with the services provided to you. We are grateful for 5 Star rating.
Manali Jain
Great customer care
Great passage of information, while it's not a quick process (a lot of feedback complains about this), the service is impecable, the staff polite and the results perfect - they even valeted the car!
January 27, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Very professional and transparent.
February 3, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Good communication on progress
Good communication on progress, repair looks as good as new. Car has been cleaned and returned in great condition.
The office staff seem overly busy and not that attentive.
January 31, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for taking time in providing your valuable feedback. We always aim to provide excellent services to our customers, and I am glad to know that you are happy with the repair work and progress updates. I would also like to apologize for the troubles you may have faced due to a very busy schedule we currently have. I will have a word with the front of house as we always have scope of improvement and such feedback helps us to achieve the customer satisfaction journey.
Many Thanks
Jonathan Thomas
Office and Customer Relation Manager
The repairs were completed to a high standard
The repairs were completed to a high standard and I was kept well informed of progress.
Little disappointed with the arrangements for the return of the vehicle after completion of the works. Works were completed on a Thursday but vehicle was not delivered back until the following Monday
January 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for taking time in providing your valuable feedback. We always aim to provide excellent services to our customers, and I am glad to know that you are happy with the repair work. I would also like to apologize for the troubles you may have faced in delivery of your vehicle. I would definitely forward your concern to the transport department to improvise.
Manali Jain
The service was pretty good until we…
The service was pretty good until we got to when I was told the car would be ready on Wed but actually came back over 7 days later. I had to keep calling every day to find out what was happening
December 9, 2022
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for taking time in providing your valuable feedback. We always aim to provide excellent services to our customers and every feedback is important to us to improve our services. I am glad to know that you are happy with the repair work and I would like to apologise to you for the problems you faced due to the delay in delivery of your car. I have forwarded your issue to the concerned department to improve our overall services for the future.
Manali Jain
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