Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent. The only small issue is that when dropping the car off ther... See more
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The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... See more
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Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
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I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.1
Great
314 reviews
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Great service once again
Following recent works on my car, I realised a slight issue. To be clear not with the work carried out but with a marker used on my windscreen. This could only be seen when the car got wet.
On contacting the customer relations manager, he quickly looked into the possible cause and gave a solution.
They were flexible and got me in, in a few days. I was greeted well and my vehicle in and rectified in an hour.
Brilliant customer service.
Thank you
June 24, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Flavius,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great Repair
For the duration of the repair, the contact with the customer relations manager was second to known.
The repair was carried out within the short timeframe I was given. The repair was done with no complications and done to a high spec.
May 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Flavius,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
fix auto were great at giving me…
fix auto were great at giving me accurate estimates of when the work would be done. Always quick to pick up the phone and really good quality of work.
June 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Aishah,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
I am satisfied with the service…
I am satisfied with the service performed. The repair took a long time for such a small damage to the car. other than that everything's fine. I recommend.
June 15, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Chmielewski,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you. I apologise for the delays that happened but please be advised as this is an insurance work we could only do what has been authorised by the work provider and the sensors on your car was initially not a part. The insurance engineer later made a decision to authorise it after they decided to take the vehicle to the main dealers for further diagnostics which took all the time.
rest assured you have a 5 years of repair warranty for the repairs carried out and should you have any concerns or require any support in the future, please let me know directly.
Jonathan Thomas
Office and Customer Relation Manager
Terrible Customer Service and even worse service on the repair of the car
I was unfortunately in an accident through no fault of my own, insurance company sent me to this garage. Took approx 1 month for the repairs, and it has had to go back 4 times since then due to the job not being done properly or new marks and scratches being added to my car that were not there before hand. I phoned them up with all of the issues that I had experienced including added miles on my car where they had been driving around in it and the customer service was appalling. Stay clear!
March 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Good Morning,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email me at - jonathanthomas@fixauto.co.uk or call us at 02089618961 option 1
Lovely friendly staff who were very…
Lovely friendly staff who were very helpful and kept me informed and updated on the progress of the repairs to my vehicle. Very happy with the quality of the repairs.
June 5, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Rosie,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great customer service
Excellent communication from beginning to end. Staff were always courteous and polite. My car was collected for repair and delivered upon completion. My car looked brand new on delivery. I would highly recommend
May 25, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Sewell,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
SCARED TO DRIVE MY CAR NOW
My car went in to get the bumper replaced and was returned to me with other issues.
I noticed my car is leaking from the exhaust and the petrol is rapidly going down 3x faster than it would before i took it in for repairs.
But when i brought it back for them to check it out and expressed my concerns of my car leaking petrol, the man that seemed like the manger was condescending, unhelpful and belittling. I was told "that normally happens when you drive your car, the petrol goes down". He did not want to check or run any diagnostic on the car instead turned me away and suggested i pay to get my car checked out somewhere else.
As a female, going into a mechanics can be very intimidating as it is, let alone being met with such an attitude, treatment and a car that now has other issues.
I wouldn't recommend this garage to anyone and would say stay away.
May 22, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Thompson,
Thanks for sharing your review. As you correctly pointed out the vehicle only came for bumper and tailgate (body work); I cannot categorise the issues you mentioned as an issue hence I gave you the right advice. Your car will be required to heat up to function correctly as a result, your vehicle accumulates extra heat, which is then released through the car's exhaust pipes. As a result, you will notice water droplets flowing out of your exhaust pipes since the heat will cause condensation. That’s the characteristics of exhaust. The indicator for the fuel left in car (miles left figure) - is only based on estimation and not a true representation of actual fuel left. It is based on the driving, acceleration and braking pattern.
As within the body shop environment for several years I understood these are nothing to do with the repairs and don’t believe there to be any problem at all with your car hence I only advised you for your own peace of mind to take it to Suzuki directly and see if they can find any fault after which you can share the findings report with us so we can liaise with insurance engineer and get the work done if at all anything required. I once again believe there is nothing wrong with your vehicle.
I apologise if you felt intimidated, unhelpful,condescending or belittling by my attitude but I was only trying to do my job and give you a true straightforward advice and believe I was completely professional during the time we spoke.
Please be advised you have a 5 years of repair warranty for all the work carried out and
should you still have any concerns or may require any assistance in future, please let me know and I’ll be more than happy to help.
Jonathan Thomas
Office and Customer Relation Manager
My partner came in to repair his car…
My partner came in to repair his car and all the reception staff was amazing very quick helpful and friendly especially reanne very friendly and warm smile! 👏
May 10, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services and thank you for the word of appreciation for Rhian.
It was a pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very good service
Communicated well. Did a good repair job. Customer service was excellent- delivered and collected car and were flexible and helpful
May 11, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Karsberg,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Ringham,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
My car has been fixed very quickly from…
My car has been fixed very quickly from them. They are very cooperative and understandable. And they done work satisfactorily.
May 4, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Kamal,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Friendly and professional
I was kept updated and the team were very friendly and professional
April 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Miller,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good customer service I received.
April 17, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Bangura,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great Company With Friendly…
Great Company With Friendly Approachable Staff. Thorough Job Done, Car Looks As Good As New And As If Nothing Had Ever Happened To It! Very Grateful. Highly Recommended!
April 19, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Kept me informed every step of the way
Kept me informed every step of the way, either by phone or via email. They even dropped my car back to my home. The only negative point not a drop of petrol was left in my car.
April 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Williams,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent service
They keep you informed with repairs and customer service is good. Their service is to highest quality and standard.
April 11, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Francisco,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
The whole team was very helpful.
The whole team was very helpful and kept me up to speed on the progress of my repair. Amina, Jonathan & Andre made my collection of the car experience just great. They understood my situation and went an extra mile for me. Many thanks!
April 5, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Markowski,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Worrying oversights
While body work good, Fix Auto did not realise that the panel they replaced included the sound system cables. So returned a vehicle with no sound. No alarm for seat belts, no parking sensor sounds, no blue tooth, no radio etc. This is information readily available on line - so incompetent and returned potentially dangerous vehicle. Also delays at multiple points e.g. 2 weeks from engineers visit to logging report.
March 29, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Good morning,
Thank you for your feedback and the rating.
When the car was collected - we collected without any sound. As an insurance repairer we only take the task on which is authorised and regulated by the engineers at insurance. We have replaced the LR panel and have stripped it and i can confirm you that's not where the sound cables are based. As this issue is not mentioned on the claim instruction and the authority received by the insurance engineer and you said you would be taking the vehicle to the main dealers for annual service and will get this issue checked whilst the car is there. As confirmed over the emails we did inform you if BMW confirms this is accident related then you would send the report to us directly and we can get the insurance engineer to review the problem and authorise this for you instead of you paying to rectify the issue.
This has nothing to do with how competent we are and I was under the impression that you understood everything before you accepted the vehicle as per our email conversation.
Should there be any concerns or any issues, please let me know.
Jonathan Thomas
Office and Customer Relation Manager
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