Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.
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Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show. So... See more
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They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
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I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
330 reviews
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Work carried out was excellent
Work carried out was excellent, very friendly employees. Cannot thank them enough fir a job well done.
February 9, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Neil,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good but not always easy to get through…
Good but not always easy to get through on the phone - otherwise very effecient
February 8, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Michael,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
They did amazing work
They did amazing work
I meet John there today
Easy experienced and helpful
January 19, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Alex,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent attention to detail and workmanship
Excellent attention to detail and workmanship. John was very helpful in answering all my questions and in resolving a minor issue with the tire pressure monitoring system.
January 12, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr William,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
John the manager saved the day!
John the manager saved the day and sorted out what was a long insurance repair job. He reassured me and even delivered the car back to me. Thank you John.
December 6, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Demetriou,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Work exceptional!
Level of work was exceptional - however level of communication not as great. Overall would definately recommend.
December 6, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Danielle,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear customer
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very high standard of repair.
November 20, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Andrew
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good experience with Fix Auto…
I had a good experience with Fix Auto Park Royal.
Despite an initial disruption which didn't allow the repair to start on time (which could have impacted on the hiring car fee whether I'd have paid for it), the downstream process has been very smooth and staff very friendly and collaborative. That's the only reason why I don't give 5 stars. A part of that, you can trust those guys!
In addition, I've been given very good advises when I was there to collect my repaired car. Definitely I recommend this repair shop and its service!
November 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Colaps
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent finished work
Excellent finished work
Friendly service
Quite a long wait for a relatively minor repair
November 2, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Maddy,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Friendly and professional
Friendly and professional.
Great job and would highly recommend.
From start to finish, the service I was provided was excellent. From making the booking and arranging for a courtsey car for the whole week.
October 25, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Rosa,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Expensive, slow, bad location
Bad location. Takes long time to fix and minor damage. Very expensive. I was expecting it to cost at most a few hundred pounds not more than £500. When I found out it cost over 3k I was shocked.
October 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email us at parkroyal@fixauto.co.uk
Very nice and quick work perfect
October 16, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Customer,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent customer service and prompt…
Excellent customer service and prompt action on completing work to my car. Thank you also for delivering my car back home when I couldn’t reach your office in time
September 25, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Customer,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent service from start to finish
Excellent service from start to finish. Handover was amazing the quality of the repairs was amazing, but thank you to John
September 30, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Farrah,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Rear bumper
Rear bumper for jaguar replaced. It took 3 months to arrive at the garage. Garage done excellent work.
September 29, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mr Amin,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
If i could give you a 0 i would…
If I could give you 0 I would your manager at Park Royal has the charisma of a stale fish. Absolutely abnxious and believes that in his own words the service you offer is not about customer service. He believes estimated dates of completing works should be continuous dates with no end time because thats 'industry standard'. He believes that to complete works on a vehicle should take 4 weeks and does not even know when the vehicle had come in to the garage and apparently you as a company sit on quotes for 2 weeks plus. Absolutely obnoxious and his only resolution is I will phone the insurance company. I would never have such a disgusting person with as stated the customer service of a prehormonal teenager without the ability to descelate a situation and with no statements on your website that states as he said that you are Hyundai approved. I will undoubtedly recommending that no work my company undertakes be completed at your garage. When I do get the survey from my company asking about your services I will not neglect to regurgitate the statement above. I hope never to have the displeasure in using your garage again. However the only upside was the 2 times I called and spoke to a female receptionist she was professional and courteous. You're apparent 'Manager' couldn't manage himself let alone a garage. I have never in my life written a negative review on any forum let alone here. However I was compelled at his disgusting behaviour inability to apologise for the delay or infact listen without talking over someone and I gave as good as he gave and matched his equally abnoxious energy because he believed I wanted not to call to not get my car back but to have a go at him as he put it. I will also be writing directly to your head office after research as he said that he is at the end of the line of management so I couldn't speak to anyone else. Again another lie. If it takes you're garage 4 plus weeks to fix a bumper and headlight so help us God he did not make Prime minister during Covid because we would all be dead. I am sure it is him who reviews these statements and I hope he gets a good understanding that no one cares about his experience in the industry or industry standard or even the displeasure having to talk to him. We just want our cars back in time frame that is reasonable and does not cost our lively hoods.
EDITED FOLLOWING REPLY 26/09/2023 The response states it is completely personal because you offer a service it's called customer service which is a personal service. IN additional I would not care in the slightest had you made it personal because unfortunately you're reactiona was personal over the phone when commenting 'i know you' you not know me. You are not paying me to be a customer I am paying you through my years of insurance premiums to complete a service. The 'facts'offered by the manager are not those offered on the phone. It was stated on the phone the car was not received until the 8th September not the 4th where it was aaid the quote was approved. No mention was made of the parts arriving at anytime on the 18th September. A effective two way conversation involves actually listening and not talking over a customer. Reference is made to the many good reviews. 18% of reviews are 1 star that means 18 out every 100 customer was entirely unhappy with you're service. I have read every review and they predominantly relate to customer service so I suggest that auto fix look to implement some training in how they deal with customer service.
The final completion date is stated as being this Thursday however last week Friday was confirmed to be the last day for QC so clearly the repairs had not even started when stated.
September 25, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Lahmidi,
Thanks for the time you took to share a review. I can clearly see you shared your review and made it sound completely personal despite any on it barely changes the facts. As it is an insurance work we only go by the authority by the insurance which was only authorised on the 04/09/2023. Once we receive the authority it is only then we can order all required parts and the parts only arrived by the 18th September which again is not something we control. Every time I try to give updates you would never allow me to speak and that's not how one can have an effective 2 way conversation. We take pride in our trust pilot reviews which is 4.6 on 5 with so many satisfied and happy customers testifying their experience with us which you can see yourselves. I would not make it personal the way you did as my information is based completely on workshop facts and insurance authority and I can only give you answers which is right without being assumptive no matter if that keeps one happy or otherwise.
Once again I apologise that this has caused delays and significant inconvenience but rest assured the repairs are now in final stages and we are aiming for the completion by Thursday this week as discussed over call subject to the final QC.
Regards,
Jonathan Thomas
Office and Customer Relation Manager
Excellent Service
Collected and delivered the vehicle and the standard of repairs was excellent.
September 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ben,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Thomas,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Overall great experience
Fix Auto Park Royal was recommended to me by my insurance company following damage to my car whilst it was parked. My car was assessed, booked in for collection, collected from home and repaired and returned within few weeks. Although not returned in timeframe given but I had no issues as I rather waited then rush the task at hand. Very reliable and good service.
Thank you Fix Auto Park Royal
August 13, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Dipa,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
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