Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent. The only small issue is that when dropping the car off ther... See more
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The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... See more
Company replied
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.1
Great
314 reviews
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If i could give you a 0 i would…
If I could give you 0 I would your manager at Park Royal has the charisma of a stale fish. Absolutely abnxious and believes that in his own words the service you offer is not about customer service. He believes estimated dates of completing works should be continuous dates with no end time because thats 'industry standard'. He believes that to complete works on a vehicle should take 4 weeks and does not even know when the vehicle had come in to the garage and apparently you as a company sit on quotes for 2 weeks plus. Absolutely obnoxious and his only resolution is I will phone the insurance company. I would never have such a disgusting person with as stated the customer service of a prehormonal teenager without the ability to descelate a situation and with no statements on your website that states as he said that you are Hyundai approved. I will undoubtedly recommending that no work my company undertakes be completed at your garage. When I do get the survey from my company asking about your services I will not neglect to regurgitate the statement above. I hope never to have the displeasure in using your garage again. However the only upside was the 2 times I called and spoke to a female receptionist she was professional and courteous. You're apparent 'Manager' couldn't manage himself let alone a garage. I have never in my life written a negative review on any forum let alone here. However I was compelled at his disgusting behaviour inability to apologise for the delay or infact listen without talking over someone and I gave as good as he gave and matched his equally abnoxious energy because he believed I wanted not to call to not get my car back but to have a go at him as he put it. I will also be writing directly to your head office after research as he said that he is at the end of the line of management so I couldn't speak to anyone else. Again another lie. If it takes you're garage 4 plus weeks to fix a bumper and headlight so help us God he did not make Prime minister during Covid because we would all be dead. I am sure it is him who reviews these statements and I hope he gets a good understanding that no one cares about his experience in the industry or industry standard or even the displeasure having to talk to him. We just want our cars back in time frame that is reasonable and does not cost our lively hoods.
EDITED FOLLOWING REPLY 26/09/2023 The response states it is completely personal because you offer a service it's called customer service which is a personal service. IN additional I would not care in the slightest had you made it personal because unfortunately you're reactiona was personal over the phone when commenting 'i know you' you not know me. You are not paying me to be a customer I am paying you through my years of insurance premiums to complete a service. The 'facts'offered by the manager are not those offered on the phone. It was stated on the phone the car was not received until the 8th September not the 4th where it was aaid the quote was approved. No mention was made of the parts arriving at anytime on the 18th September. A effective two way conversation involves actually listening and not talking over a customer. Reference is made to the many good reviews. 18% of reviews are 1 star that means 18 out every 100 customer was entirely unhappy with you're service. I have read every review and they predominantly relate to customer service so I suggest that auto fix look to implement some training in how they deal with customer service.
The final completion date is stated as being this Thursday however last week Friday was confirmed to be the last day for QC so clearly the repairs had not even started when stated.
September 25, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Lahmidi,
Thanks for the time you took to share a review. I can clearly see you shared your review and made it sound completely personal despite any on it barely changes the facts. As it is an insurance work we only go by the authority by the insurance which was only authorised on the 04/09/2023. Once we receive the authority it is only then we can order all required parts and the parts only arrived by the 18th September which again is not something we control. Every time I try to give updates you would never allow me to speak and that's not how one can have an effective 2 way conversation. We take pride in our trust pilot reviews which is 4.6 on 5 with so many satisfied and happy customers testifying their experience with us which you can see yourselves. I would not make it personal the way you did as my information is based completely on workshop facts and insurance authority and I can only give you answers which is right without being assumptive no matter if that keeps one happy or otherwise.
Once again I apologise that this has caused delays and significant inconvenience but rest assured the repairs are now in final stages and we are aiming for the completion by Thursday this week as discussed over call subject to the final QC.
Regards,
Jonathan Thomas
Office and Customer Relation Manager
Excellent Service
Collected and delivered the vehicle and the standard of repairs was excellent.
September 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ben,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Thomas,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Overall great experience
Fix Auto Park Royal was recommended to me by my insurance company following damage to my car whilst it was parked. My car was assessed, booked in for collection, collected from home and repaired and returned within few weeks. Although not returned in timeframe given but I had no issues as I rather waited then rush the task at hand. Very reliable and good service.
Thank you Fix Auto Park Royal
August 13, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Dipa,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good work thank you
Car was repaired well and cleaned properly no immediate concerns I had regarding the work done
August 7, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dr Mohanaruban,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Straight-up straight-forward people
Good service, communication is good. Clear updates throughout. And seemingly a good repair (insurance job)
August 7, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Paul,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good job
The work on my car was excellent they also informed me progress and was completed within the time frame they gave me. Thank you
August 4, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Hoyte
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
A Satisfied Customer
Fix Auto were easy to contact and were happy for that to be via email or by telephone.
When I received an alert (more than once) from the manufacturer that the car's battery was in critical condition the company responded and dealt with the issue. The company could easily have reacted in a less positive way.
The handover was comprehensive and prompt after the repair had been completed.
I have driven the car for a couple of weeks since the repair and I have had no issues, nor any alerts from the car's computerised systems.
Thank you
July 17, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Dawson
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mr Dutta
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great experience from start to finish…
Fix Auto UK Park Royal was recommended to me via my insurance company following damage to my vehicle whilst parked. My vehicle was assessed, booked in, repaired and returned to me in a matter of weeks. I was given a temporary vehicle for the interim. I am very happy with the repair. A quick and reliable service. Thank you Fix Auto UK.
July 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
The way i was aways kept informed how…
The way i was aways kept informed how things were going whith the repairs .When i came to collect my car the condition of the car was inpressive thank you all .
July 23, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mr Dyett
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very slow service
I left my car for repairs. Just a small scratch on the front bumper. I was given an estimated date for completion of repairs in 2 weeks. Now I can't take my car back either. I ve had the same issue repaired by other garage within 2 days. Unfortunately I had to go to them through insurance. My car was damaged in mid June. They gave me an appointment for damage inspection early July. I brought my car for repairs 19th of July. Repair to be completed 2nd of August. Very very very slow service.
July 19, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello
Thanks for sharing your feedback. I understand this may have been a frustration situation and I can only apologise for the delays. I can see that the claim was logged in the month of June and it was classified as a drivable vehicle that means it does not qualify for a straight forward booking, so we offered you the next available day for estimate in order to pre order parts. Now that the vehicle is already on site are are in progress towards the completion by the first week of august subject to the final QC.
All that matters to us at fix auto is to do a quality work and not rush into anything so you do not have a reason to come back with any faults and we would rather prefer to take our time and be happy and satisfied with the work we carried out so in turn you are happy with the work too.
Should you wish to discuss anything further please let me know and I will be more than happy to assist. You can reach me directly at -
jonathanthomas@fixauto.co.uk
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mr Sunil
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent
Excellent! The staff is professional and friendly!! Definitely deserve 5* Thanks again!!
July 18, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Foster
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Friendly and Professional Staff
I spoke to a few different people at Fix Auto when arranging repairs for my car after a crash. Everyone was very professional and kept me updated throughout. I'm really pleased with the work that was done and loved the added gesture of giving my car a clean!
June 30, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Mason
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fantastic experience
Fantastic experience! Jonathan and his team have been super helpful. Jonathan even went out of his way to assist me on his day off. Thoroughly recommended!
July 19, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mr Ahmed
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Repair carried out was fine but…
Repair carried out was fine but communication very poor no updates provided.
July 4, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
We are happy with service and staff was…
We are happy with service and staff was very helpful.
June 26, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Vimala,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Staff were very helpful and explained…
Staff were very helpful and explained what was going to be done. It took a bit longer than I expected but was very happy with the results. Very friendly staff.
June 23, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ellen,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good customer service but there was…
Good customer service but there was miscommunication between Auxillis and Fix Auto which delayed car being fixed sooner. This is the only item that stopped me awarding five stars
June 27, 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Shah,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
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