Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show. So... See more
Company replied
They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
330 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had my car for nearly 6 weeks I had to…
Had my car for nearly 6 weeks I had to call to get any updates, car brought back to me with a sub standard repair. Now realise why insurance premiums are so high, the cost was outrageous. Would not recommend this garage
May 22, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Mr Woodward,
The vehicle was fully inspected before the handover and was brought back up to a commercially acceptable standards. the vehicle has age related wear and chips that is not warranted on the insurance Job. As it is an insurance claim we can only start the repairs once it gets authorised followed by which the parts were on backorder which we as body shop do not control. We got your claim for once a week update and within a span of 3 weeks you have been updated more than thrice.
Regards
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Parbat
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Perfect repair
Repaired accident damage to our Škoda. Excellent job. Staff really helpful and considerate. Would recommend.
April 26, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mrs Bingham
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Good quality
April 22, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Filippo
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Great service!
Fix Auto went out of their way to make sure my car was repaired, John was in touch frequently to update me on the repairs.
April 12, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Komal
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Lack of reliable information about…
Lack of reliable information about progress. Did not do additional repair as requested. Kept waiting for more than an hour for collection.
April 17, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email us at parkroyal@fixauto.co.uk
Great communication
Great communication, prompt estimation and repair of the vehicle and regular updates along the way.
April 16, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Kristina
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Fix Auto were great from start to…
Fix Auto were great from start to finish! I recently had to have repairs on my car due to an accident and they completed the work to a really high standard. They kept me updated and made sure I was aware when to collect my car. Also, they helped to keep my hired car at the showroom until I could come and leave my car and collect the rental. Thank you to Fix Auto! 😊
January 15, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Natasha
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
The Park Royal garage has my car
The Park Royal garage has my car. Had an accident 9 days ago, still waiting for my car to even be assessed. No courtesy car until the assessments done. Very rude and unhelpful staff, no updates whatsoever. Yet another example of what our Country's coming to. I would not recommend to anyone.
UPDATE: Ten days in, they finally got round to assessing my car. They have sent a quote to my insurance company for over £4000...for a bumper.
My car was written off, but back on the road in weeks. The only one who lost out? Me. I would advise anyone to avoid this company like the plague.
April 2, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
We would like to apologise for any inconvenience caused during your recent experience at Fix Auto Park Royal. We understand your frustration and want to clarify our process to provide some context.
We rely on receiving vehicles from insurance providers before we can commence work or provide updates. Unfortunately, this means we aren’t always in control of when we are due to receive vehicles in for repairs. As a result, updates may be delayed until we physically have the vehicle in our possession.
We strive to offer excellent customer service, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our communication and service delivery in the future.
If there’s anything specific, we can do to address your concerns or assist you further, please don’t hesitate to contact us directly.
Very good service receivedd from…
Very good service received from beginning to the end.
Very happy
April 10, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Vora
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Lopa
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
OUTSTANDING
Took a few days longer than promised but always kept me upto date with the progress and done an OUTSTANDING job with my BMW X6!!! I'm so happy with the end result and was definitely worth the wait.
April 9, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Rose
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Wong
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Badiani
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
This is a great job 🤩
March 5, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Vamoosi
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the quality of repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
My car looks like brand new
My car looks like brand new! Perfect customer service too. Highly recommend.
March 5, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Sir,
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the quality of repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Very good
They take a little longer to finish the work but they done a very good work
February 27, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Sugumaran,
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the quality of repairs done to your vehicle. As it is an insurance job which only goes with the authority by insurance engineer which caused the job to be delayed by a week. We only received the authority after a week of receiving your vehicle.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Excellent work
Excellent work
Great customer relations
Managed to work around very slow insurance company
February 27, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Black
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was our pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great repair work on my Audi
Fix Auto Park Royal did a great job of repairing my Audi after I managed to scrape two of the doors against a concrete pillar in an underground car park.
Knowing they were Audi approved provided lots of re-assurance. The option for them to collect / deliver my car from my home address was an added bonus.
February 14, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Falkus
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was our pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very good all around service
Very good all around service, would definitely recommend.
February 13, 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Neary
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.