You quoted a date for completion and bettered it. And the work seems to have been done well. Your reception staff was knowledgeable and pleasant.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a pleasure of a company to deal with. Efficiency was awesome - reported damage to insurance at 0830, called by 0915, in for assessment by lunchtime and booked straight into the body shop there... See more
Company replied
Generally excellent service, fast response and speedy repairs. Very thorough - found a couple of issues with the car that hadn't been noticed before. The one small negative was with the interior door... See more
Company replied
An excellent service throughout the time period for my Jaguar to be repaired. Kept me informed even though there were manufacturer supply chain delays. A first class job was carried out when the parts... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Petersfield
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Adhurst Ind. Park, Sheet, GU31 5AE, Petersfield, Hampshire, United Kingdom
- 01730 892225
4.6
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mr Cursons, thank you for taking the time to leave us a review. We are pleased you were happy with the service provided. Have a lovely day!
Admiral placed the vehicle with the…
Admiral placed the vehicle with the wrong location garage from your network, it went downhill from there, refusal to deliver a courtesy car, forcing a big delay before a hire car had to be collected. Cost at the heart of your processes not the customer.
March 20, 2025
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mr Birks,
We are disappointed that the location you requested for your repair was not met by the deployment team and disappointed this information was not passed along to us at Petersfield from the outset. We would not have accepted to repair your vehicle if we had known you had requested this. We know that the repair centre closest to you had already rejected your repair due to overcapacity and were just trying to help get you back on the road.
We did offer to deliver a replacement vehicle to your address listed on the notification that the insurer provided, free of charge (standard practice) but unfortunately here at Petersfield, we do not have the resources to supply a replacement vehicle the distance you requested. We did ask to recover the replacement vehicle to you and we also offered to have your vehicle made ready to be taken to a repairer closer to your requested area at the earliest chance. Both options were unfortunately vetoed by the insurer.
I have fed this feedback back to the teams that deal with deployment for their review.
Kind Regards,
Connor
Fantastic service from start to finish
Fantastic service from start to finish. Extremely friendly and experienced staff kept me fully up to date on repairs, state of the vehicle and timings. Brilliant workmanship. Would highly recommend.
March 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mr Allen, thank you for your kind review. We are so pleased you were satisfied with the service and repairs to your vehicle. We hope you have a wonderful day.
An excellent service
An excellent service throughout the time period for my Jaguar to be repaired. Kept me informed even though there were manufacturer supply chain delays. A first class job was carried out when the parts were delivered and returned my vehicle as quickly as possible.
March 17, 2025
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mr Smith, thank you very much for taking the time to leave us a review and for your kind words. We are so pleased you are satisfied with your repair even though there were some delays in parts! Have a great day!
Emily from Fix Auto was incredibly…
Emily from Fix Auto was incredibly helpful with giving realistic timeframes for parts to be delivered and our car being fixed. The quality and timings met all of my expectations, our car looks fantastic!
February 17, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mrs Temple, thank you so much for taking the time to leave a review. I have passed your kind words onto Emily who is over the moon you are happy with your experience. We hope you have a wonderful day!
I have used this company more than…
I have used this company more than once, from minor scratches to a large dent and each time I have received excellent service. Couldn’t recommend highly enough.
February 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Laura, thank you very much for taking the time to leave us a review! Your kind words will mean so much to the team here! Have a great day and thank you!
Excellent service kept informed all…
Excellent service kept informed all along as to progress and what happens next
January 29, 2025
Reply from Fix Auto UK - Fix Auto Petersfield
Hi, Mrs Mccrossan, Thank you very much for your kind words. We're so happy to hear you had a pleasant experience with ourselves and were kept informed throughout! I will pass your words onto the team here! Thank you.
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Jide, Thank you for your kind words. We appreciate you taking the time to leave us a review. Your feedback means so much to the team here and we are glad you were happy with our service. Have a great day!
Amazing repair and customer service at Fix Auto Petersfield
A fantastic experience at Fix Auto Petersfield. James was extremely helpful and having looked at the large dent at the rear of my wife's BMW explained they'd be able to heat the panel as it was plastic, no need for a new part.
As soon as we handed the keys to James the problem went away.
Three days letter we had a call to say all had been done and the car was ready.I couldn't believe it, the car looked amazing, it was magic.
We were made to feel special, the staff were all extremely pleasant and efficient.
We drove away with what seemed like a new car it looked fantastic.
Thank you James and all the crew, you really are the best, 5 stars isn't enough
December 12, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi, Mr Barlow,
Thank you for taking the time to leave such a lovely review. We are so pleased you had a great experience with us and are delighted with your repair. I will pass your kind words onto the whole team here. Have a wonderful day!
Great comms
Great comms, servic was efficient and friendly. Would recommend.
November 26, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Good afternoon, thank you for taking the time to leave us a review. We are so pleased you had a great experience with us and are so appreciative of your feedback. Have a great day!
Reply from Fix Auto UK - Fix Auto Petersfield
Good afternoon, Mr Rout,
Thank you so much for taking the time to leave us a review. We are so pleased you had a pleasurable experience with us here at Fix Auto Petersfield. Have a fantastic day!
Fix auto fitted new grill on my Peugeot…
Fix auto fitted new grill on my Peugeot 2008..They were courteous,friendly & very polite in every aspect.Picked car up & returned it home.communication was brilliant.great job.thank u all.
December 16, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mrs Howard,
Thank you for taking the time to leave us a response. We here at Fix Auto are pleased you have had a pleasant experience with us. Have a great day.
Repair work is really poor.
Repair work is really poor.
Foglight casing keeps unclipped itself. Not a genuine part.
Paint run on wing
Headlight and indicator not lining up the same as the other side.
Have told garage about paint run and there response is bring it back so we can flatten it out.
Shouldn't need to do this if job was done properly.
Don't see why I should take more time our to take my car back to do repairs that should all ready be done.
Wish I never paid the excess on my insurance now.
June 26, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Adam,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Made everything easy for me
Made everything easy for me. Great people from receptionist to the lovely guy who collected and returned my car to me. Very polite even when dealing with a talkative old dear. Also, car looks like new.
July 12, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hello, Anne, Thank you for taking the time to leave us a review! We are so pleased you had a pleasant experience with us - we do hope you have a great day!
Lovely job done.and very helpful and…
Lovely job done.and very helpful and polite receptionist.
October 5, 2022
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Thomas, Thank for taking the time to leave us a review. I have passed on your comments to the team. They are all so pleased you had a great experience with us. Have a great day.
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Mr Kinnair, thank you for taking the time to leave us a review. We are so pleased you are happy with the repair carried out. I have passed this review onto the rest of the team! Have a great day & thank you!
Very impressed with the service I…
Very impressed with the service I received they did an excellent job not only fixing the mirror but cleaned it inside and out and sorted out the scratches that were on the body work for me.
September 22, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Good morning Mrs Heath, thank you so much for taking the time to leave us a review. We are very glad that you had a good experience with us here in Petersfield! Have a great day!
Returned Car Unwashed and Fuel Use Expected
Had my car repaired recently with this company via my insurance company and they drove my car from home and returned it without adding the fuel used. My car was returned on unwashed with all the body works painting and filling inside my car; and the repaired section oily. Whereas you are required to refuelled their car otherwise you will have to pay penalties.
July 31, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Good morning, I am very sorry to hear your experience with us was not acceptable. When you have a moment, would it be possible for you to email us at petersfield@fixauto.co.uk with your registration and details so we can look into this and hopefully get it sorted for you! Many thanks Connor
What a pleasure
What a pleasure to deal with, I can't thank the team enough for making a horrible experience of an accident so painless . Referred to by my insurance company, Fix Auto contacted me, arranged to view my vehicle at a time convenient to me, then got my vehicle collected for repairs. No stress at all. Work was carried out perfectly to a very high standard. Thank you so much for being so polite, so helpful in answering all my questions and just genuinely lovely. Highly recommend.
July 14, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Good morning Mrs Warken, thank you very much for taking the time to leave us a review. We are very happy that you were satisfied with the service you received! Have a lovely day!
Excellence, good customer service, good value for money
A shining example of a company that is based on expertise, excellent customer service and excellent value for money. I have encountered a trustworthy team that had the my best interests at heart before anything else, which was refreshing and reassuring in this day and age. I can highly recommend the services of Fix Auto Petersfield.
May 2, 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Petersfield
Hi Marnie! Thank you very much for taking the time to leave us a review. We are so please you had a good experience with us here in Petersfield! We hope you have a great day!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.