The work carried out on our car was excellent and carried out to a high standard. Would not hesitate to recommend this company to family and friends.
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The entire experience of having my car repaired was stress free and very professional from start to finish. The quality of work carried met with expectations and I would have no problem recommending D... See more
My vehicle was repaired quickly once it had been sent to Fix Auto. The bodyshop technicians took a very pragmatic approach on what was required, carried out skilled work, and the repairs are now inv... See more
After having the car for almost 1 month for repairs we turned up to find the front near side wing misaligned and panel fixing bolts stripped of their protective paint. As such we had to leave it nearl... See more
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Trunk Road, TS10 5BW, Redcar, Cleveland, United Kingdom
- 01642 759100
4.4
Excellent
93 reviews
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The service i received from Drive…
The service i received from Drive Vauxhall of Redcar was excellent, from start to finish the repair team where totally professional and turned out a excellent repair.
Many thanks
Gary
February 7, 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Happy customer
Happy customer. Very happy with the repairs made on my car . Also repaired really quick.
January 28, 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
I have been very pleased with the…
I have been very pleased with the service I received and the customer care from Drive Vauxhall was amazing
The whole process was a first for me But Drive Vauxhall made it very easy and straightforward
Staff were very helpful and my car is back fixed and gleaming clean
I would definitely go back and recommend this place
January 26, 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
My car went into this garage for repair
My car went into this garage in November for repair, I was given an estimated repair date of 7th Dec the car was not repaired, no one rang, e-mailed or text to inform me of what or why the delay was, I eventually got my car back on 20th January
January 23, 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Good quality repair
Good quality repair. Had to wait longer than expected to complete.
January 18, 2022
Am immaculate car was delivered to my…
Am immaculate car was delivered to my home by James, he very politely explained all the details of the hire contract and the car’s instruments.
James made an unfortunate event as easy and pleasurable as possible.
I would not hesitate to recommend your service to others in the future.
January 12, 2022
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
The repair was first class and I would…
The repair was first class and I would have given 5 stars if the work had been undertaken more quickly. It seems a delay in obtaining part was the problem. My opinion is that parts should be obtained before car is called for repair. This would have enabled me to have my car until everything was in place for the job to be done.and ensured a faster turn around
December 10, 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
excellent communication as repair…
excellent communication as repair progressed
Emily was particularly helpful.Very impressed overall
December 1, 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
after waiting a month to get car booked…
after waiting a month to get car booked in ie 1ST nov i didnt get my car back until 24th nov 3 weeks in workshop all to replace two doors and paint which wasnt started until 20TH nov
November 28, 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Reply from Fix Auto UK - Fix Auto Redcar
Hello
Really appreciate your feedback.
If you ever need any further assistance please do not hesitate to contact us here at the branch.
Excellent service
Excellent service. Exellent repair job.
They made my car look brand new.
Extremely happy with the service i received.
November 20, 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi Helen,
Thank you for taking the time to review our services on Trustpilot.
Sorry for the delayed reply.
We're glad to hear you had an excellent experience at Fix Auto UK and will ensure your comments are fed back to our team.
Thanks again and have a great day!
I’m not happy at all with the repair experience
I’m not happy with the length of time my van took for repair, and the repair wasn’t completed correctly. I took my van in on 4th November 2021, and I was told it would take 3 days to complete, I never got my van back till 20th November 2021, it took 16 days to complete. Also when I drove my van when when it got dark, I noticed my F/D/S head light was not repaired correctly, also the head light adjuster wasn’t working, and the driver side wing mirror wasn’t fitted correctly.
October 21, 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Where do I start… well customer service…
Where do I start… well customer service is non existent at drive Vauxhall Redcar. They didn’t keep me updated about my vehicle, I had to keep getting in touch with them. It took 4 months for my vehicle to be repaired ! There excuse was they struggled to get the parts! Kept adding on different issues with the car even though an assessment had been carried out on the vehicle. The whole process has been an absolute disgrace and an embarrassment. I hope nobody else has to go through this terrible “service” that I’ve received.
September 17, 2021
Reply from Fix Auto UK - Fix Auto Redcar
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Good friendly service
Good friendly service. Staff kept in touch and gave me regular updates on my vehicle. The repairs on my vehicle look great and did a great job on cleaning my car when handing over!
Thank you!
September 11, 2021
Excellent result of repair
Excellent result of repair. Paintwork on car showed up as good as new..
After collecting car I noticed there was no response to lighting.
This was immediately repaired when reported.
September 8, 2021
Part of my repair was not complete
Part of my repair was not complete, I spoke to a manager and I was very disappointed that he shifted the blame on to me. Highlighting that it had not shown up on the photograph I had sent, I explained that I was a ‘lay person’ and why did someone not discuss the repair with me. I was informed that I could have brought my car into the garage beforehand to discuss the repair when I said that this was not offered it was more or less indicated that I was not telling the truth. The conversation ended with the manager saying he would ring me on the Monday after the car had been delivered back to me on the Friday, I am still waiting after more than two weeks.
September 1, 2021
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