Fix Auto UK - Fix Auto Wigan Reviews 246

TrustScore 4.5 out of 5

4.6

Unit 140 Bradley Hall Industrial Estate, Standish, WN6 0XQ Wigan, Lancashire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

My main criticism is that there was VERY little fuel in the courtesy car FixAuto gave me. I was told it was a quarter full, but after only 8 miles, an alarming message flashed up saying I was about... See more

Rated 5 out of 5 stars

Work completed quicker than expected! Staff at all times were courteous, helpful, friendly and very reassuring. The job itself is as good as if not better than new. Cannot tell anything had ever happe... See more

Company replied

Rated 5 out of 5 stars

Kept informed by weekly phone calls and other calls at significant times. I am no expert but the bodywork repair job to me appears to have resulted in an excellent finish. I was provided with a courte... See more

Company replied

Rated 5 out of 5 stars

Magnificent service! From start to finish this company have been brilliant. From the initial calls to fix the repairs, to the efficient and friendly service at drop off and introduction to the very... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 140 Bradley Hall Industrial Estate, Standish, WN6 0XQ, Wigan, Lancashire, United Kingdom

  • 01257 422166

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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Rated 5 out of 5 stars

My car looks brand new again and the…

My car looks brand new again and the customer service is excellent. I hope I never need to have work done to my car again but if I do I would come back here in a heart beat.

My car was in their care for four weeks, they kept me posted on what was happening to my car and when. Whenever I had any questions or issues they were able to help and explain everything clearly.

When it was time to collect my car I left the hire vehicle at the garage however thought I had left one of my sons toys in the car. On ringing them in the hope that the car was still there I asked if someone would mind having a quick look on the back seats for the toy. They called back about 15 minutes later and told me they found the toy under the boot where the spare tire was (obviously they had a very thorough look!). My four year old was extremely grateful 😊

I had a couple of issues with my MyT app over the weekend, took the car back in at my convenience and they sorted it all out without issue.

Staff were so accommodating with the children and everyone seemed genuinely friendly.

Thanks you for your service.

November 21, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Morning Mrs. Dawson thanks for taking the time to leave a 5 star review. We pride ourselves on our customer service and I am pleased your son is happy again now he has his toy car back

Rated 5 out of 5 stars

Reliability and a speedy job done well.

I took my car in on Monday for repair and got it back Friday fixed and cleaned inside and out. Great job!

November 18, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for taking the time to leave a 5 star review. I am pleased you are happy with the service we provided.

Rated 5 out of 5 stars

Good experience

Car picked up and returned.
Kept updated on phone, pleasant guys.
A good experience.
Thanks

October 27, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thank you . We always try and make the experience a easy one for our customers

Rated 5 out of 5 stars

Very pleased

After a relatively minor rear end shunt from the vehicle immediately behind my car, resulting in a new bumper and replacement bracket. The work required a respray of the bumper and it was all done to a very high standard in good time. I was kept well informed and I would strongly recommend this repair business. Thanks

October 10, 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Wigan

I am pleased you are happy with the repairs we carried out to your Toyota and it is refreshing to hear you would recommend us to others.

Rated 5 out of 5 stars

Kept in contact all the way

The company kept me informed all the way. The work was spot on and the car was returned clean.

October 13, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

We are pleased you are happy with the repairs we carried out to your Nissan. If you need anything in the future we are always happy to help.

Rated 5 out of 5 stars

Excellent communication

Excellent communication , friendly and great standard of work.

October 19, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for taking the time to leave a 5 star review I am pleased you are happy with the repairs and service you received from our company.

Rated 5 out of 5 stars

Excellent service

Fix Auto UK was the nominated garage from my car insurer to repair some damage to my bumper. On the agreed nominated day my car was picked up and returned a few days later a day earlier than i had previously been told and with no sign of the damage. I am more than happy with the work carried out. Overall the service I received was excellent

October 18, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

I really appreciate you taking the time to leave a 5 star review. If you need anything in the future do not hesitate to get in touch.

Rated 5 out of 5 stars

Great service

Great service and communication was good all the way through.

September 27, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for taking the time to leave a 5 star review. We pride ourselves on keeping our customers up to date throughout the repair process so i am pleased you have mentioned this in your feedback.

Rated 5 out of 5 stars

Went above and beyond

September 23, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

We are glad you are happy with the customer service you received during what can be a stressful time. Thanks for taking the time to leave a 5 star review.

Rated 5 out of 5 stars

Very helpful staff Having had an…

Very helpful staff Having had an accident you feel very vulnerable and thy were most helpful and talked me through the procedure very patiently.

September 15, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for your Kind words I am pleased we made a stressful situation as smooth as possible.

Rated 5 out of 5 stars

100% service

September 29, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for taking the time to leave a 5 star review. I am pleased you are happy with the repairs we carried out to your Volvo and if you need anything in future please keep us in mind.

Rated 5 out of 5 stars

Very happy with repair

Very happy with repair, S.D Pollitt did a good job and picked my car up from my place of work and when job complete dropped it off at my place of work. I found them very efficient and would recommend them.

September 27, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

It means a lot when our customers take the time to leave a 5 star review and to hear that you would recommend us is very good to hear in these difficult financial times.

Rated 5 out of 5 stars

Excellent customer service provided

Excellent customer service from start to finish. The repair to my car is exceptional. All work completed in the estimated time scale. Would definitely recommend to family and friends. Overall a 5 star experience. Thanks again.

September 13, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for taking the time to leave a 5 star review it means a lot when our customers recommend us during these difficult financial times.

Rated 5 out of 5 stars

Great service

July 31, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

I am glad you are happy with the repairs we carried out to your Audi. Thank you for taking the time to leave a 5 star review.

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service - first class treatment from the staff

September 7, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for your kind words we love receiving 5 star reviews and I am pleased you are happy with the service we provided.

Rated 2 out of 5 stars

Accident happened 5th May

Accident happened 5th May, job completed 26th August

August 27, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Thanks for taking time to leave your feedback. I understand your frustration with the timescale of the incident to booking in date and can see we had your vehicle on site for 11 days, At present the motor industry has a huge backlog caused by the pandemic and all repairers are experiencing the same lead time. I hope you are happy with the quality of repair we carried out.

Rated 1 out of 5 stars

Accident Damage

My van was past to this garage by my insurance company for repair they said they were dealing with it. But days later just rang to say they couldn't do the work. This was a major inconvenience to say the least.

August 26, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

Good Morning I am sorry for any inconvenience caused. We received the instruction through your insurance advising the vehicle was drivable but upon inspection it was decided that it needed to come off the road straight away and we did not have any room on site so rejected the claim with your insurance.

Rated 4 out of 5 stars

Three weeks later

The people I dealt with were mostly helpful but it did take longer than I thought it would, the estimated time to completion was pushed back several times, which was frustrating, but at least I was told. I can't fault the finished job though, you couldn't tell there had been a repair. Overall happy with the result.

August 20, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

We are glad you are happy with the repairs we carried out and I am sorry that the repairs took longer than expected these things sometimes happen and all we can do is try to keep you updated with the progress. If you need a anything in the future you know where we are.

Rated 5 out of 5 stars

Staff have been so helpful and have…

Staff have been so helpful and have updated me and kept me in the loop. Done an amazing job of the bodywork!

August 18, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

We love receiving positive feedback. Thanks for taking the time to leave a 5 star review.

Rated 5 out of 5 stars

Excellent repair job and first class…

Excellent repair job and first class customer service

August 16, 2022
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Reply from Fix Auto UK - Fix Auto Wigan

I am pleased you are happy with the repairs we carried out to your vehicle. We love receiving 5 star reviews in these difficult times.

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