Fix Auto UK - Fix Auto Yeovil Reviews 

I'm a bit on the fence, to be honest. The repair seems to have been done well, and the majority of the people I spoke with were very helpful and friendly...however....

I was given a courtesy car, which was a 2019 Ibiza. Having read through reviews just before writing this (after being invited to by Fix Auto), a few posts down, the company says they always have brand new fleet cars to hand out as courtesy cars. This wasn't brand new. It was sticky, the fabric was disgustingly stained, an oil change warning kept coming up, and over the weekend, the engine warning light came on. There was no-one to contact over the weekend, and I needed a useable, reliable car. I called on the Monday as soon as the lines opened, got transferred to someone who said it was 'probably just because it needed a service' and that they'd 'get the manager to ring me back'. After an hour, I had to call again, and I was put through to someone very friendly and immediately called back by the branch manager, Joe, who did sort a replacement car which was swapped out that afternoon, very grateful, but it was another very stained 2019 Ibiza. But no warning lights, so that's a bonus!

Another issue I had was that the mpg on my car dropped from 64mpg to 53.9mpg whilst in their care. The fuel and mileage tallies that it only went to Yeovil and back, but funnily enough, the last drive I did in my car before they took it was from my home address to Yeovil and back...so there shouldn't be as much loss in the mpg; it's an auto hybrid...which suggests it wasn't driven with the care that it should have been.

I also didn't get any updates on what was being done, timescales, etc. I had to call to find out what was going on.

This was a not at fault repair through my insurance company, so perhaps that's why I didn't get any updates. And when the issue with the first courtesy car happened, I called my insurance company and they arranged an Enterprise rental, but that would have only been able to be provided on the Monday, the same day I could speak to Fix Auto, so I cancelled the Enterprise because Fix Auto could, and did, provide a replacement. But to echo other people's sentiments; the courtesy cars are clearly not well maintained, which is poor service.

I'll reiterate that the repair seems to have been done well, and that the majority of people I spoke to were friendly and helpful, but when you're promised an equivalent to the car you've sent in for repair and they don't deliver, it's not good. No updates, also not good.

**Edit to add that there is no reason for my car's MPG to have dropped so low, despite their claims of short movements. I have sat at a ferry port for three hours with my engine on in winter and it only dropped by .1. So I do believe that it was down to bad driving; there's no reason for my car's engine to be on during a superficial bumper repair.

We used fix auto through our insurance and our insurance included a courtesy car.

The car we got was a 2009 aquila with a broken fog light and spongy brakes. I got the car on a wednesday I said I was happy to drive the car for a week but I had a wedding several hours away a week on Saturday so would need an alternative by then because the car probably would not make the distance.

I was repeatedly told that I would have a replacement car or my car back. I was told I would be getting something simular to a ford focus as a replacement but then they told me that my car would be ready. It got to the Thursday before and they then completely flipped and said I actually would not be getting a replacement and that I should contact my insurance for a suitable vehicle.

To be clear my issue with the car was purely safety and ability to drive long distances not the size. I called my insurance who were horrified at what I had been given and gave the shop a call. All of a sudden a 2024 duke was available as a replacement courtesy car!

Im not sure what difference my insurance calling made and iv tried not to read into it too much but its pretty poor service that there was a suitable car there the whole time but instead you were happy to try and force me to load my young family into a car that had done 90000 miles and wobbled over 60mph and drive for 3 hrs on the motorway.

The work done on the car was beautiful but I got the distinct impression that your customers safety was not a priority and thats not ideal when you are working on their cars.

I would suggest retiring the aquila from being a courtesy car.

fantastic experience start to finish. Massively impressed with the work carried out on my car.

A particular shout out to Joe, Nathan and Ricky who were extremely eager to help and very friendly. I find it quite intimidating visiting garages due to bad experiences previously. The team at Fix Auto Yeovil made me feel very welcome and calmed my nerves greatly.

cannot recommend highly enough from customer service to the repair itself

I would give 10 stars if I could!!

Work of excellent quality completed in a timely manner. Will use them again.

⭐⭐⭐⭐⭐ Outstanding Service and Quality!

I can’t recommend Fix Auto highly enough! After a minor incident, my insurance company directed me here, and I’m so glad they did. From the moment Jo first got in touch the team were friendly, knowledgeable, and genuinely eager to help. They sourced and fitted the exact body part I needed quickly, and the quality was absolutely top-notch.
What really stood out was their attention to detail — not only was the part in perfect condition, but they also ensured everything was a perfect fit for my car, saving me time and hassle. Communication was excellent throughout, and they handled all the insurance side seamlessly, making the whole process completely stress-free.
It’s rare to find a garage that combines honest advice, expert knowledge, and such high-quality parts with this level of customer service. Great little courtesy car too.
A big thank you to the whole team — you’ve earned a loyal customer!

Fix Auto in Yeovil have fixed my car twice, after two accidents.

Superb communication, excellent workmanship and my car was collected from and returned to my driveway.

The courtesy car was very good also.

Highly recommended.

Really helpful prior to picking up the car , over the phone , on the day of car pick up very helpful and explained everything very clearly .

Thank you to Joe and the team in yeovil, super pleased with the repair work they did on my car.
It was like it never happened, the paintwork is flawless, they made everything stress free and kept me well informed along the way and even stuck to the suggested time frame of repairs.

The car arrived back and the paintwork was a completely different colour from the car ..and bumper actually looked pink. It was rectified but it should not have happened in the first place .

The guys who dealt with it were professional yet friendly. It was super organised from the picking up of the car to delivering back to my parents.

Everything was done on time. The finished result was first class and the car was returned on both occasions fully cleaned and valeted.

Polite and friendly staff. Excellent communication and delivery of car. Repair took longer than necessary. Paint finish was good but not perfect.

Most of the repair was perfect but my front wheel was not torqued up and the nuts were all finger tight unforgivable offence person who forgot that is a moron

Great service from door to door

Excellent service in every department. Having provided regular updates and detailed explanation for delay in completion due to no fault of theirs but supply of replacement parts from Peugeot my car was delivered back to me in perfect condition. The standard of workmanship was top rate. Hense, 5 star rating.

excellent quality workmanship and very helpful dealing with queries.

Took a week to give us a courtesy car and when we got one it was filthy and being held together by duct tape. Communication about the work being done and timelines was non existent. Had to physically call them every time for any scrap of information. The only reason I haven't given them 1 star is they eventually did finish the work needed and there was one person in their head office that actually made an effort. Would not recommend to anyone and good luck if your insurance company sends you there.

Very good service from the start. They kept me up to date with the status of my car, courtesy car was organised without a hitch.