Fix Fitbits Reviews 115

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent repair of my Fitbit Sense 2 screen. Looks like new. Only criticism would be length of time to send and receive with Royal Mail 48hr tracking. More like 72 hrs. Another option would be good.... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible service twice now. Both times over the last 3 years have I used this company when the touch screen of my Fitbit stopped working, and twice now only some months after the repair doe... See more

Company replied

Rated 5 out of 5 stars

Delighted that Fix Fitbits exists, rather than have to throw broken items away. My Fitbit Sense 2 suffered a smashed screen when it was dropped on a tile floor and Fix Fitbit expertly fitted a replac... See more

Rated 5 out of 5 stars

I checked the reviews before sending off my FitBit for you never can tell about a company's service. The numerous 5 star ratings were absolutely right, I sent my FitBit on Tuesday and received it bac... See more

Company details

  1. Electronics Repair Shop
  2. Electronics Store

Written by the company

Don't want to spend big for a brand new tracker or smartwatch? Pay a fraction of the price for a repair! You don't need to fork out for a new tracker or smartwatch when you can have your broken existing Fitbit serviced by us for a lesser cost. We at FixFitbits are here to help you to get back into your wellness routine as quick as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Had a cracked screen replaced. Great at communicating from quote, repair and job completion. Looks as good as new and cheaper than getting a new Fitbit. Really impressed thank you.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Really fast service

Really fast service. Ordered over a weekend, had an email response the first working day and delivered the following day! My son said the straps feel better than the one that originally came with the watch as well so hopefully lasts longer although purchased 2 so he can change them or have one spare just in case it's needed again

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

A very happy customer

A very happy customer. Fix fitbits have made my watch look good as new after cracking the screen on my Versa 3. Amazing service from start to finish with great communication. Highly recommend for all Fitbit watch repairs

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great communication
Quick turn round and a working Fitbit what more could you ask for ! Thank you

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service - immediate responses to enquiry and subsequent email, Versa lite repaired and returned very quickly thank you

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

The website was helpful and I checked with a phone call if a fitbit charge 2 could have its screen replaced. It was done and returned afr more quickly than expected. A brilliant company with real people to speak to.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Contacted Fixfitbits, explained fault, received a quote, transferred money required and fixed Fitbit arrived back with me a few days later
Very happy with service.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fitbit fixed and returned very quickly, working fine again and with a nice new screen. Fully recommend.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Was a little uneasy about sending off my Fitbit sense in the post and then paying for a new screen in advance. Delighted to have it back with a brand new screen all working perfectly. Communication from the Fixfitbit team was excellent too.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Louis and the team. I scratched my watch bouldering (I won’t be wearing a watch bouldering again!) and they made my Fitbit look brand new again. I think we should all be making an effort to extend the life of electronics for environmental purposes and this company do a great job.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Filled in the repair form online, email next day asking a few questions about the fault and said the could fix it. Sent to them in the post, they received it Wednesday morning, fixed it and I got it back Saturday afternoon via dpd. Kept in touch throughout the process and much cheaper than replacing it which is all fitbit themselves would offer. Issue was a faulty screen which still didn't work after all the suggestions but fixfitbit repaired no issues, would recommend.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
My Charge 3 screen was black all the time. I posted to them on a Thursday afternoon and received it back on the following Thursday despite there being a Bank Holiday in between. Very good communication throughout.

May 4, 2023
Unprompted review
Rated 4 out of 5 stars

Really good service

Really good service, Fitbit repaired looking as good as new. Only one point could just send a email to say they have received payment, other than that a good service

April 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look