Fixings Warehouse Reviews 

786
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I can't recommend Fixings Warehouse in Charing highly enough. Every visit has been a great experience. The staff are incredibly friendly, knowledgeable and always happy to help, whether you're aft... See more

Rated 5 out of 5 stars

I visited Maidstone branch in Aylesford and was served by Tom. Not only did he give me excellent directions on how to find the branch at the telephone he was able to source just the part I needed to r... See more

Company replied

Rated 5 out of 5 stars

I was trying to find a particular electrical screw and had driven to practically every DIY store in Kent with no luck. I was then told to try Fixings Warehouse in Ashford. They did not sell exactly w... See more

Company replied

Rated 5 out of 5 stars

Unbelievably good value. This was a firm I had never heard of. The cost of deck tape was so much cheaper than anywhere else I thought that despite good reviews it might be a scam. I needn't have worr... See more

Company replied

Company details

  1. Tool Store
  2. Hardware Store
  3. Interior Designer
  4. Safety and Work Wear Store

Written by the company

Fixings Warehouse was founded in 1992, and in 2017 we celebrated 25 years in business. Trading from a small industrial estate in rural Pluckley just outside Ashford in Kent, the business grew steadily until 2000 when it simply outgrew its premises and a second unit was opened in Ashford. A new flagship store at the top of nearby Charing Hill was opened in 2002 and was followed by a branch in Maidstone in 2005 which has now moved to larger premises in Aylesford. Servicing both trade and retail customers, Fixings Warehouse staff have full training and in-depth product knowledge. You can browse the products before you buy, as stock is not hidden behind a trade counter. However if you are outside of our catchment area we are very happy to take either website or telephone orders which if placed before 2pm will be despatched the same day.


Contact info

4.9

Excellent

TrustScore 5 out of 5

786 reviews

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4.9

All reviews

(786)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer Service Every Time

I can't recommend Fixings Warehouse in Charing highly enough. Every visit has been a great experience. The staff are incredibly friendly, knowledgeable and always happy to help, whether you're after a single fixing or advice on the right product for a bigger project.

Their range of stock is excellent, with quality products at very competitive prices, and they always seem to have exactly what I need. The service is fast, professional, and nothing is ever too much trouble.

It's refreshing to deal with a local business that genuinely values its customers. If you're looking for tools, fixings, or building supplies in the Ashford area, this is the place to go. Fantastic service, great prices, and a team that really knows their stuff. Highly recommended – 5 stars!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, easy website

Great product on an easy to use website. Good value and fast delivery. And a packet of free biscuits.

July 14, 2026
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Reply from Fixings Warehouse

WOW thank you for this review it is much appreciated. We do our best to help all our customers so to get feedback like this shows we are doing the right thing.

Rated 5 out of 5 stars

Great fast service

Great fast service

July 4, 2026
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Reply from Fixings Warehouse

Thank you for taking the time to leave us a review, much appreciated

Rated 5 out of 5 stars

Great service

easy to use website. good prices and fast delivery.

June 3, 2026
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Reply from Fixings Warehouse

thank you for your kind words much appreciated

Rated 5 out of 5 stars

customer service excellent

customer service excellent, with superfast delivery to N. Ireland.

May 31, 2026
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Reply from Fixings Warehouse

thank you for your review, its great to hear from our customers this way

Rated 5 out of 5 stars

Good communication

Good communication, well package, nice touch with the complimentary biscuits, thank you 😊

May 1, 2026
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Reply from Fixings Warehouse

thank you for your review, its great to hear from our customers this way

Rated 5 out of 5 stars

Good quality paint delivery with in 24…

Good quality paint delivery with in 24 of purchase. Would recommend to anyone wanting good quality barn/outdoor paint.
Bridget, Cornwall

April 29, 2026
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Reply from Fixings Warehouse

Thank you for your feedback, great to hear from our customers

Rated 5 out of 5 stars

Super customer service

Very impressed with this company. The light bulbs arrived well packed in original packaging. Speedy delivery with a nice thank you note and ginger biscuits! Will use again when I need more bulbs.

April 11, 2026
Unprompted review
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Reply from Fixings Warehouse

Thank you for your feedback, we love to hear back from our customers. Glad you enjoyed the biscuits.

Rated 5 out of 5 stars

Have had a Uni-com product before and…

Have had a Uni-com product before and found website easy to use.
New one easy to set up and quick delivery from point of ordering.
Have recommended Uni-com website to a friend.

March 2, 2026
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Reply from Fixings Warehouse

Thank you for your feedback, it is always great to hear from our customers.

Rated 5 out of 5 stars

Nothing was too much trouble

I was trying to find a particular electrical screw and had driven to practically every DIY store in Kent with no luck. I was then told to try Fixings Warehouse in Ashford. They did not sell exactly what I wanted but spent time and effort finding me a perfect substitute. How nice to find a store that takes trouble to help you out of a fix,and all done with a smile! Thank you.

March 6, 2026
Unprompted review
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Reply from Fixings Warehouse

Thank you for your feedback, we are always happy to help. We will make sure your feedback is passed to the staff at Ashford.

Rated 5 out of 5 stars

Quick delivery

Quick delivery

January 19, 2026
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Reply from Fixings Warehouse

THANK YOU FOR YOUR FEEDBACK, IT IS MOST WELCOME

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