Fixmybrokenmac Reviews 254

Nobody could (or wanted to) fix my trusty old iPod Classic. I know it's old tech, but I love my iPod so when the disk failed I was determined to find someone to fix it. They booked it in and turned the job around super fast while I was passing through the UK. Fixed and delivered back to me in a flash with a new flash drive! I'm super happy to get it back and super happy that they fixed my broken iPod! Five stars well earned in my opinion!

Great support, sorted out my iPod classic, replacement battery needed, clear and supportive and quick turnaround. Even gave me a call back to let me know the hours I could pick it up. Great business.

Sent my SSD to Fixmybrokenmac to recover the data from it a few months ago.
I was first quoted around 250 pounds for the service. This then went up to 460 pounds. A few weeks later I was told it would cost 2000 pounds. When I said I couldn't justify this cost I asked for my SSD back. I then received a message saying my SSD had been damaged in transit on return from their nominated third party recovery company.. When it was returned to me it was snapped in half.
I will now never recover my data. No compensation offered.
Fixmybrokenmac said it wasn't their responsibility!
When I complained I had a patronising reply saying I should have backed up my data to start with.
Not impressed with failure to accept responsibility.
Certainly would NOT recommend.

Excellent service, communication and repair .... thus far. Would certainly deal with this company again.

From the minute my iMac was collected to the moment it was delivered, I found my dealings with the company excellent.
Every phone call was answered promptly and all questions I asked were answered with expertise.
The repair carried out was also excellent and I have already recommended them to all my friends and family.

Broken iMac now all well, thanks to the team at fixmybrokenMAC Speedy diagnosis and repair,
Highly recommended. .....Reg p

The back fuse light on my wifes mac had gone despite only being a couple of years old. In such situations apple just want you to buy a new mac and few repair shops have the expertise to replace the fuse. fixmybrokenmac were however able to do so and their service was excellent. The mac is back as good as new and I am sure I will be back when my mac needs work on it.

Very easy and open communication, able to call Joe anytime.

Fixed my Mac where others said beyond economical repair. Reuse and Recycle and not land fill.

Courier Collection and even returned my fixed Mac with his own driver courier service.

Fantastic Service would highly recommend.

Matt
WILTSHIRE

I’ve always had great service from Fixmybrokenmac. A couple of weeks ago my wife’s iMac died. I suspected a hard drive failure. I completed the online form, and received a response the same afternoon, promising a further email the following day - Saturday- with collection details. The machine was collected on Monday afternoon, diagnosed Tuesday, fixed Wednesday, and returned on Thursday before lunch. It had been cleaned and serviced, fitted with an SSD, and loaded with the Mac OS. This 10 year old machine is better and far quicker than when I bought it. An hour reloading software and restoring backed up files and we’re done. I can not recommend this company highly enough.

I am so so happy with what these guys have done with my iMac. It might be a few years old now but it's working like it's brand new. It's been completely reborn. I highly recommend Will and his team to you. The service and communication throughout has been first class.

The guys were fantastic from start to finish. The price quoted was the price I paid. Excellent customer service and the quality of the work done, was great. I will not hesitate to use this company again and can highly recommended to others.

Excellent service from start to finish. Price quoted was price charged and contacted and updated throughout whole process. Would not hesitate to use again.

This is a good company.

The work they did on my MacBook Pro 13" seems to be great. The computer is fully restored in function and memory. I didn't have to supply my backup hard drive. I believe they are bound by GDPR legislation with regards to information they encounter on your computer.

They were very easily contacted by phone (no long waits or automated nonsense) and polite and personable. The overall price was as I expected. I was pleased that they collect and drop off for clients too busy or remote to visit the shop.

The website has one snag that I noticed; it won't show that you've paid an invoice immediately. That can make some people a bit anxious that they got the details wrong when making the transaction. But if you call during working hours they will reassure you. Besides that, their online booking system is very usable and convenient.

I only had repairs recently, so cannot comment on how long they last. their standard guarantee is 3 months, I think. Though longer warranties are available at an additional price.

My experience of this company was very good overall.

For reference, I only give 5 stars for true 'perfect'. A near unattainable ideal.

Fabulous service. Great communication. My IMac had sat under my bed for 2 years because I had been told it wasn’t fixable. Well it was fixed and I am so pleased to be reunited with it.

I was very happy with my experience. The staff were friendly and helpful. My repair done quickly.

The staff were really helpful, keeping me in the loop at every stage. Professional and efficient, would use again.

Excellent service and great price
Smooth , quick and very efficient
Will definitely use again
Repair was done and so far so good

We use Fixmybrokenmac for all of our repairs, and am always impressed with their open and frank approach to the work. The same-day turnaround is appreciated, as we need the machines to work with. We have also bought machines from them, and have recommended many other people to do so. Excellent people.

Returned my MacBook Pro as it was within 90 days of the original repair and was running hot again. There was no specific fault found and the machine was running okay. I have found the staff to be very good communicators face to face. They explain the likely cause of a problem and suggested resolutions.

These guys are brilliant! I spilt about half a pint of water on my computer and immediately panicked! I went online and booked my computer in to be repaired for the next day. I turned up with my computer and was reassured immediately that Fix my Broken Max knew what they were doing and if it could be fixed it would be. They were professional, communicative and knowledgeable throughout the process. I dropped my computer off at 9.30 and it was fully diagnosed, repaired and collected by midday the next day. I would recommend them to anyone.