fixmybrokenscreen.co.uk Reviews 

827
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times, noting that broken screens and faulty ports are fixed within days at very reasonable prices compared to official manufacturer quotes. People also appreciate the friendly, professional staff who handle device repairs efficiently, maintain clear communication throughout the process, and deliver results that make devices look brand new. Some reviewers were not happy with post-service issues, noting that their laptops occasionally failed to turn on shortly after being returned. A few consumers also mentioned encountering leftover adhesive residue or noticing extra lines and worse damage on their repaired screens after long waiting periods.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the prompt turnaround times,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising quick turnarounds and flawless... See more

Price

Reviewers mention positive feedback about price, noting that services are significantly cheaper than... See more

Quality

Consumers find quality to be positive, frequently sharing satisfaction with devices that look and perform as... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficient, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monda... See more

Rated 5 out of 5 stars

I visted around 4-5 different repair shops who would try to help me get my ipad out of my case and I couldnt believe it when they actually did it! All without actually damaging the case or ipad! 10/10... See more

Rated 5 out of 5 stars

These guys are a very professional outfit with tracking systems, a person on the end of the phone and it was fast. The repair was perfect good as new my Apple Watch now usable for a 50 quid investment... See more


Company details

  1. Mobile Phone Repair Shop
  2. also in
  3. Computer Repair Service
  4. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

827 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(827)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

iPad with broken screen

iPad with broken screen: online instructions on paying (not expensive !) packaging & postage were very clear & delivery was acknowledged promptly. I was informed when the iPad was repaired & dispatched & received it back within 6 days of sending despite my rural postcode. Very pleased & relieved.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

MacBook repair

Riffi provided excellent service. They fixed my busted MacBook in 3 days for 1/4th of the price that Apple was quoting. Could not be happier with their services.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Super quick service

Super quick service, fixed my macbook screen and applied a screen protector for far cheaper than other quotes I got, to great standard

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional

Very efficient and professional. Apple quoted me around £500, which I was not prepared to pay. FMBS gave me a new screen and contacted me to offer a new housing as mine was dented, which was showing on the screen too. They did this and sent the Macbook back and I got it the next day in my original packaging.
Very impressed with the efficiency, it was collected Monday, received by them on Wednesday and I got it back on Saturday morning

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, totally trustworthy, highly recommended

Great service - very knowledgeable and helpful staff.
Trustworthy - this is the second time I’ve had my iWatch4 glass replaced - my fault for cracking the screen both times.
This time glass, LCD and battery replaced.
Great comms as to status etc
Job completed ~2 days ahead of schedule.
Highly recommended !

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t fault this service really

Can’t fault this service really. Prompt reply from my enquiry, no surprise extra fees, a really good replacement of my screen for my MacBook Air, good pick up, good delivery, pretty speedy. Overall, really REALLY happy and would recommend.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect repair. As good as new.

Sent off an iPad 11” M2 on Thursday with a broken front glass.
Came back Wednesday and you’d never known it had been broken, let aloner epaired or worked on.
The price is comparable to others. The service however is first class.
Should other family members ever have an “oops” I know for certain where I will be sending the item to.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Cracked screen

Great experience with fixmybrokenscreen. Co.uk. Very satisfied from beginning to end. Great value repair. Easy to arrange. Good communication during repair. Couldn’t be happier.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fixed my Apple Watch quickly and to a great standard. Well priced for what was a significant repair. Communication on drop off and pick up was great

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable and efficient repair service

I dont know why this place get mixed reviews the website is easy to navigate with a transparent and VERY reasonable pricing system. Dropped my lappie off on Sunday and collected on Tuesday. I opted for the screen and battery replacement all for under £200 and the guy in the shop was brilliant. Its given my 2017 macbook pro a stay of execution for a few nore years. 100% recommended! 🙌

July 14, 2026
Unprompted review
Rated 2 out of 5 stars

Yes and No

iPad battery replacement seems fine but they really need to sort their approach to customer care: rubbish automated answering service (it says stay on the line and someone will speak to you, then the line just goes dead each time), and 'update' emails about when devices are ready for collection are apparently automated but were misleading as not updated at all. And one of the blokes in the shop is obtuse, charmless and plain rude - shame the rest of the business has to be judged by his creepy attitude.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Reliable Service

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monday and back with me one week later all fixed for a fraction of the cost quoted at the Apple Store.
Thanks for providing a very good service and for the communications received to confirm laptop received, being inspected, repaired and then delivered back to me.

July 7, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service was very good

Customer service was very good with prompt, helpful response to phone calls. My screen was replaced in a couple of days using what I understand was a second hand screen in good condition. The drawback was that Royal Mail next day delivery did not live up to its name. Returning the laptop they failed to use the designated safe place so I had to collect it a day later from a post office.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Had a replacement screen on my watch

Had a replacement screen on my watch, superb service all round. Great communication throughout, very reasonable pricing and very quick turn around time. Would highly recommend watch is as good as new.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Apple Watch face repaired. Half the price of everywhere else. Watch looks like new. Definitely recommend 100%

June 16, 2026
Unprompted review

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