FJewellery Reviews 

Great product and great service

First time purchasing from this company and I’ve had a pleasant experience. The jewellery is beautiful and received the next day. Very happy customer😊

I recently discovered FJewellery, and I’ve been genuinely impressed by their exceptional service. On multiple occasions—both online and in-store—they’ve gone above and beyond to assist me with my purchases. Their team made shopping for gold a truly pleasant and stress-free experience.

The quality of their items is outstanding, with all pieces hallmarked and offered at very competitive prices. I would definitely recommend Fjewellery to anyone looking for high-quality jewellery and top-notch customer service.

Thank you, Fjewellery!

Love the earrings, just as shown. Beautiful 🤩
Great service and super quick delivery.
Very happy having found this fabulous shop and beautiful jewellery.

Beautifully packaged, prompt delivery.

Everything was perfect the article was satisfactorily and exactly delivered to their described in their store.
And it was very satisfied with the purchase.
Thank you

Reply to the reply i received from FJewellerys

Update response to the sellers reply - 30th April 2025
Thank you for your response. However, I feel the need to clarify a few important points, as your message presents a version of events that does not accurately reflect my intentions or experience.

Firstly, I did not intend to misuse any discount code or act outside your policies. I was on my way to the store not just to inquire about the bracelet, but also to purchase additional gold pendants. My payment online was made when I arrived at the store, solely to ensure the bracelet listed was the same one I had seen in the display—as the photo on the website did not match exactly.

You mention that I was given a discount code, yet I ended up paying £630 for an item that was originally priced at £610 in-store. That’s an increase—not a discount. Furthermore, the bracelet weighed 5.79 grams, and based on the gold rate on 25th April 2025 (£72.92 per gram), the base price of the gold content should be £422.20.

Even if I factor in the making charges (which, from my previous purchase of the same bracelet, were £100), the total should have come to around £522.20. So I am genuinely puzzled as to where any “discount” was applied. In fact, it feels as though I’ve paid more, not less—and this is despite my loyalty as a returning customer.

The additional discount code I used was from Wowcher, a public platform that provides valid offers to help customers save. If your website accepted that code, it is not unreasonable for a customer to assume it is valid. I did not hack the system or apply any unauthorised method—it was a publicly listed and functioning discount.

To now suggest that I acted improperly, or to paint my actions as somehow unfair or deceitful, is not only deeply disappointing but also quite insulting. I was trying to make a straightforward purchase and have been met with rudeness and accusations instead.

I hope you will take this message seriously and reflect on how this situation has been handled—from the tone of your communication to the actual pricing practices.

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This is the second time I’ve had a very bad experience with FJewellery, and unfortunately, this time it involved their head office staff.

I saw an item at the Hounslow branch that wasn’t available on their website, so I called the store. The team was initially helpful and arranged for the item to be listed online. However, the price online was £700, while the price tag in-store clearly showed £610 (I have the proof of this as I do have the picture taken)

After speaking with a staff member, I was given a discount code to bring the price down. When I placed the order, an additional valid discount code was automatically applied (as often happens with modern browsers or payment tools), which gave me a further £35 off. I completed the payment and called to confirm.

To my surprise, the manager at the head office told me rather rudely and abruptly that because I didn’t use the exact discount code they provided, the order would be cancelled. He insisted I would have to repurchase the item without... Read more

Look lovely and I'm sure my granddaughter will love them.

Lovely pendant a chain with it would have been good.

Very satisfied with the jewellery I got. Good condition and reasonable price.

Still haven’t received the item that was supposed to be delivered yesterday

Easy to use website, great customer service!
I ordered a cross online, however it had been sold out. Customer service department got in touch with me the same day, offering me alternatives and complimentary discount for inconvenience. Once I chose alternative, order was processed same day. And shipped with reliable courier.
I received my order without delays, well packed and undamaged.
And with absolutely beautiful gift packaging!

I haven't received it yet already day late

Lost a stone out of my ring a month after wearing it, then 11 months later lost another stone and the ring started to go black.
They wouldn’t do anything about it as it was over a year from ordering however my partner bought it then proposed 2 months later so it was obviously over a year but they still wouldn’t do anything about it. Awful, and they took over 2 weeks to respond to emails.

Very happy with gold chain I bought, next day delivery. Not only do you get what you ordered you get gift box and bag. My experience with FJewellery was great, would highly recommend them.

Fast delivery. It was a, 2week wait on the highstreet. Beautiful gift box/bag

I purchased a gift for my Granddaughter's
9th birthday. Was very pleased with it. Arrived in good time, and delivery and receipt went smoothly.

Good service by neha and ullas….

Appreciate your honesty with the fault on the R initial charm I was to purchase. Would definitely have bought the item had it not been damaged.