Felicity J Lord - Estate and Letting Agents Bow Reviews 

I recently completed a sale with Felicity J Lord in Bow, working primarily with Gurmukh Panesar. Gurmukh demonstrated professionalism and composure throughout, even when challenges arose. He managed communication effectively, kept all parties informed, and resolved misunderstandings promptly. His clear guidance and expertise ensured the process remained under control. I appreciated his candour, prompt responses, and empathetic support regarding sensitive issues. I am confident the sale would not have been as stress-free without his involvement, and I highly recommend his services.

Ali Hassan is responsive, professional, and quick to address requests.

Consistently awful experience with this agency, from the perspective of a tenant. Completely unresponsive while we lived there. We had a broken toilet for 4 months (only one in the property) and they did nothing about it. They consistently failed to follow up with any repairs in the house. We had black mould in the house (present before our move in) which they also did not treat.

When moving out, they also did not complete a check out process or return our inventory, to the point that we had to go through a formal adjudication process. Genuinely awful agency. I would suggest you avoid!

Dreadful conversation with "Sena", property manager, who contacted us about the electrical safety certificate that had expired 2 months ago.
Luckily we were on the ball, and had done the required checks back in March.

During the conversation, after I'd pointed out various failings by FJL and been spoken over multiple times I asked if she'd finished speaking so that I could speak to which she replied "You should be finished"!!!!!

An implied threat perchance?

As of today, 13th of May, our payment due on the 2nd of the month, is apparently going to arrive. Appalling service, as until yesterday evening they hadn't been in touch about their system issues regarding payments.

After a conversation with their area director Julie Edwardes we agreed to part company, as she agreed the level of service given was far short of what was promised and paid for. She also listened to the call mentioned above, and was horrified. She told me the Bow branch manager would be reaching out to me.
Guess what......absolutely nothing from him. Not a peep. Nada. Zilch.

If I could give this agents 0 stars, I would.

My friends and I viewed a house in Hackney and paid the holding fee pretty soon after to take it off the market and agreed on a move in date of May 9th. We were in comms with a man called Rob Jermain from the Islington branch from the start, however, quickly soon after paying the holding deposit, we were getting ghosted and struggling to get any communication out of Rob and his team. After weeks, we eventually went through referencing and all passed and we were a week away from moving in, still with no tenancy agreement sent over.

The week of move in, we had a check in call with landlord to see if we were a good fit (very strange considering we had passed referencing at this point), to which we were told he liked us and wanted us to move that weekend (4 days later). We were also told the place didn’t have any beds so we would need to sort them quickly ourselves.

We then purchased furniture for the Saturday, kitchen supplies and set up bills, totally about 1.5k - we still had no tenancy agreement sent despite chasing every day. However, they insisted it was fine and going ahead.

The night before move in rolls around and we are panicking that we have not signed anything yet even though they are telling us it’s fine - we then get a phone call to tell us that the house isn’t fit for purpose and is inhabitable due to a leak in a kitchen.

They offer no solution, no new move in date following repairs and do not want us storing the furniture we delivered there anymore in the meantime. We are then forced to pull out of the house the night before, leaving us without a home for the month or potentially longer. None of us live in London right now and all have jobs that require us to be in London once we were to move this weekend.

We are now unable to cancel our furniture orders, bills and there was 0 compensation offered, or even a simple apology. The landlord refuses to speak to us and Rob in particular was extremely blasé about it all and what this has caused for us.

This is truly disgusting how they have treated us and shows the true nature of dodgy landlords and agents.

I strongly advise you to never ever look for a property with these guys or you will be without a home.

Letting and property management service extremely poor. Bad communication throughout the tenancy including failing to respond to emails and failing to inform of crucial communal changes including changing of locks to a bike store. It took over a month to get our deposit back from leaving the rental property with no communication despite several emails and phone calls. Also, be very careful when leaving any property as the property management/landlords kept making things up to deduct from our deposit despite evidence against their claims. Would advise letters to look at other alternatives based on my experience.

I rented a property in E3, opposite the large Tesco, for one year, and it was genuinely one of the worst renting experiences I’ve had.

From the start, the flat was handed over in a poor and unhygienic condition. There was mould on the windows, even the freezer (how is that even possible), a broken air/ventilation system, and the parking fob was missing, something you really don’t want to discover in the middle of moving! The electric heating system is shockingly inefficient: despite high energy bills, the flat was still cold.

Just two days after moving in, the intercom stopped working. Despite repeated requests, it was never fixed during the entire tenancy.

The agency provides little to no real service. And the people who answer the phone in their maintenance team are so rude. I had to call every time we had a problem, as they NEVER reply to emails.

Maintenance issues were handled by a “handyman” connected to the landlord’s family, who was consistently unprofessional and failed to properly repair problems. When our dishwasher broke just one month in, it took them an entire month to fix it. During that time, multiple afternoons were spent in the flat with loud arguments and shouting between the handyman and other staff. A leaking toilet also took a full month to repair.

Overall, dealing with both the agency and the landlord was exhausting and frustrating. The lack of professionalism, slow responses, and poor living conditions made the property absolutely not worth the money. If you have the option to rent elsewhere, I strongly recommend doing so.

Sachin was amazing from start to finish and really helped move things along swiftly! Thanks!

I had an issue with my blocked sink , the property manager Mr Hasan Ali , was great , and dealt the issue with care . In 1 day issue was solved and happy home again . Thank you for your help , I wish you best of luck in future .
Shawon barua
93 malting close

An extremely terrible experience and lack of care from Felicity J Lord - Bow staff. It seems to be a group of cowboys who do as little as possible to ensure tenants are safe and processes are properly followed for an easy tenancy.

Noone seems to ever know what's going on and landlord communication is close to null. Repairs are often fobbed off and concerning initial inventory reports are of no issue to the agents there.

I highly suggest keeping evidence of every email and text sent between yourself and and staff/landlords to ensure you have peace of mind and a habitable home throughout the tenancy. F J Lord are part of a redress scheme and the ombudsman can get involved if necessary. They try to hide this from you if there are any issues.

Terrible service. When we got the flat it was dirty and there were dead flies everywhere. The oven was broken we had to fix it ourselves. They said they were gonna fix the bathroom, it’s been a month and they still haven’t done anything about it. They got their money upfront and they don’t care about any of our problems now. Would not recommend. Do not get involved with them.

Hassan Ali a Property Management Manager supported me efficiently and effectively in wrapping up a tenancy agreement refund in July 2024. Hassan subsequently stepped in to support me in ensuring an erroneous overpayment was addressed by the relevant people. Efficiency.

Greedy, rude and incompetent senior staff who patronise and treat tenants like muck, all the while seeming to forget who they need paying rent so they make their profit.

Stay away from them at any cost! They don’t even deserve one star! They gave me the flat extremely dirty despite the fact I wrote in my offer that the flat must be professionally cleaned before my move in date! There are 1000 problems in the house but they don’t even look at those! They simply ignore your Emails and calls and leave you with all the faults in the house! The staffs are irresponsible and rude! Honestly if you want peace and comfort in your new home, don’t be with them!

Felicity J Lord, with the exceptional help of Hassan Ali, provided outstanding assistance in finding our rental property. Their expertise and dedication in understanding our needs led us to the perfect home. They were responsive, efficient, and made the process hassle-free. We highly recommend their exceptional service. Thank you, Felicity J Lord and Hassan Ali!

Hamzah Hussain has been very helpful to myself over the past year. He is always ready to assist whenever there is a persisting issue and he always ensures it gets resolved.
Though, I must say, I have always had a good experience with the management and staff at FJ Lord.

Ellie-Mai has been very attentive and always responds very quickly to our emails. Thank you

This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on collecting the rent telling me It was all part of the service .
The reason they do this is so at the end of the year they can automatically take money out of the rent withought asking you or letting you know in advance they are going to do this , without even there being anything about this fee in the Tenancy Agreement .

After a wile they agreed to give me this money back , I have it all in writing , but unfortunately the money never arrived .
This is thieving .. and to make it worst , they have lied and now won't even answer my emails.
I want an explanation to why they agreed to give me back this money and never did ! !

This is terrible customer service Lisa even worst management Monica
I will be reporting this to the Estate Agent Ombudsman ,
Please give me back the money you took .

Super fast response to our queries and dealt with in a professional and positive manor, Jean Piper gives good value and service... Thank you for your help and support.

Very efficient staff that deliver. Hamzah has been of great assitance, always responding in a timely manner and rectifying any issues brought forward to him. I would definetly recommend!!!