Shakira Atwell was very helpful and reliable to show us a property and followed up. She went out of her way. Even though the property wasn’t suitable I really appreciated her help. Thank you so much... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They misrepresented a rental property, forced a decision before allowing us to view. Once a holding deposit was placed, and we viewed the flat, it was covered head to toe in mould, whilst they only sc... See more
An extremely terrible experience and lack of care from Felicity J Lord - Bow staff. It seems to be a group of cowboys who do as little as possible to ensure tenants are safe and processes are pro... See more
I had an extremely negative experience with Felicity J Lord. The company's service is terrible and their approach demonstrates a lack of concern for their tenants. It felt as though their primary ob... See more
Company details
About Felicity J Lord
Information provided by various external sources
We’re on a mission to get you moved.
We have unique technology that gets your home hundreds more clicks, agents who listen and will negotiate hard on your behalf, and you don’t pay us a penny until we succeed.
Sell faster, smarter and for more: Think Felicity J Lord.
Get viewings, not just views
Flink is a unique technology that matches your home’s best features with things your buyers love, so they’re more likely to click, arrange a viewing and make an offer.
It’s not just local, it’s personal
Rather than concentrating on selling themselves, our agents focus on the reasons why you’re moving, so they understand how to help you best.
Big Benefits
Our size and reach means we can get you moved, smarter, faster and for more.
No sale, no fee
We don’t think you should pay a penny to someone to sell your home, unless they actually do. So we don’t charge you until we have.
Contact info
United Kingdom
- 020 3441 9000
- help@fjlord.co.uk
- fjlord.co.uk
2.2
Poor
969 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful advice
I contacted Felicity J Lord as I was looking to rent out my house in Bow. My situation was complicated but David Greenslade was incredibly understanding and provided constant feedback. Very helpful and easy to deal with
Graham
September 1, 2022
Unprompted review
Reply from Felicity J Lord
Dear Graham, Thank you for your 5 star review. Whilst your situation was complicated we were delighted to be able to advise you. If you know of anyone else who could benefit from our service please pass on our details. Regards, David Greenslade (MARLA) Branch Partner FJ Lords Bow
Amazing service
Felcity J Lord Bow Lettings team are always so helpful and have been letting out my apartment with them for years and always have amazing rentals with fantastic experience with David & his wonderful Team and always happy to help. Highly Recommend.Thankyou
November 21, 2022
Unprompted review
Reply from Felicity J Lord
Dear Carole, Thank you for your 5 star review. We always aim to provide great customer service and we really appreciate your kind words. If you know of anyone else who could benefit from our service please pass on our details.
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lords Bow
I have been with FJ Lord in Bow from…
I have been with FJ Lord in Bow from the early 2000s. I have always been very happy with their service. I would highly recommend David Greenslade. He has always found me wonderful tenants and is a pleasure to deal with.
May 22, 2022
Unprompted review
Reply from Felicity J Lord
Dear Darren, Thank you for your 5 star review. We really appreciate your kind words and enjoy the longstanding relationship we have been able to build with you. If you know of anyone else who could benefit from our service please pass on our details.
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lords Bow
Jean Piper has been extremely…
Jean Piper has been extremely responsive and prompt when dealing with rental payment issues as well as arranging for repairs to be made to the property
November 20, 2022
Unprompted review
Reply from Felicity J Lord
Dear RPG, Thank you for your 5 star review. We take great pride in delivering great customer service and Jean will be delighted to read this.
Regards,
Hassan Ali
Property Management Manager FJ Lord Bow
Good experience and some exceptional professionals
We have a generally great experience using FJL services for our rental. Jean Piper, a senior property manager, is an exceptional professional who assisted us in processing the release of our deposit money swiftly. She is incredibly helpful, excellent in communication and problem solver.
November 17, 2022
Unprompted review
Reply from Felicity J Lord
Dear Nathanael, Thank you for your 5 star review. We take great pride in delivering great customer service and Jean will be delighted to read this.
Regards,
Hassan Ali
Property Management Manager
FJ Lord Bow
Very helpful and kind
Everybody is always immediately available and solve any problem quickly.
Never had any problem with them!
November 16, 2022
Unprompted review
Reply from Felicity J Lord
Dear Valeria, Thank you for your 5 star review. We take great pride in delivering great customer service and we are delighted to read this.
Regards,
Hassan Ali
Property Management Manager
FJ Lord Bow
Pleasure to work with FJL Bow Branch
Hamzah Hussain and the team at FJL Bow have been a pleasure to work with. He’s always been very attentive to detail and always gets back to us in a timely manner. I can’t recommend FJL Bow Branch enough. If I could give more than 5 stars I would.
November 15, 2022
Unprompted review
Reply from Felicity J Lord
Dear John, Thank you for your 5 star review. We take great pride in delivering great customer service and Hamzah will be delighted to read this.
Regards,
Hassan Ali
Property Management Manager
FJ Lord Bow
Lettings Department Shad Thames, London, Three lovely Ladies
We use the Shad Thames Branch in London SE1, Lettings Department. The lettings team of 3 lovely ladies, Gemma, Inga and Monica is very professional and always look after our interests very well. Gemma is a great sales talent. We have been using the lettings department in Shad Thames for many years. The girls are perfect with great knowledge of the market and the area. FJL can be happy to have such wonderful lettings ladies. They deserve a bonus this year. A big thanks from us to the ladies.
November 1, 2022
Unprompted review
Reply from Felicity J Lord
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Inga, Gemma & Monika, Felicity J Lord Shad Thames Lettings
Good agency.
November 14, 2022
Unprompted review
Reply from Felicity J Lord
Dear Oliver, Thank you for your 5 star review. We take great pride in delivering great customer service and we are delighted to read this. May I ask who you were looked after by?
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lord Bow
Felicity J Lord
We have several properties in our portfolio and have used David and his team at Felicity J Lord to look after our properties for several years. They always secure tenants in a promptly manner with no void periods. I would happily recommend them
November 13, 2022
Unprompted review
Reply from Felicity J Lord
Dear Ketan, Thank you for your 5 star review. We take great pride in delivering great customer service and we are delighted to read this.
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lord Bow
avoid this place at all cost
avoid this place at all cost.
The agent called Ayo set up an appointment on Saturday morning a couple days before the viewing. I called an hour before the viewing on the day to confirm. The people in the office claimed they got in touch with him and confirmed. Then I travelled an hour to get there only to be informed that the apartment is not available anymore. this agency has serious issues with treating people with respect and I believe this has to do with the fact that I have an ethnic name so it was okay for them to treat me this way.
November 12, 2022
Unprompted review
Reply from Felicity J Lord
Hi, we are sorry to see your review, this is not the five star level of service we strive to give our customers. Please be assured we will follow this up internally, and please feel free to get in contact with us if we can assist you with looking for another suitable property.
I was looking to rent out my apartment…
I was looking to rent out my apartment in Bow and David Greenslade and his team at FJ Lord Bow Lettings were recommend to me by my neighbour as they had recently found tenants for his apartment. The team were very responsive and the marketing was excellent. Tenants were secured and I would highly recommend David and his team to any landlord.
October 28, 2022
Unprompted review
Reply from Felicity J Lord
Dear Joshua, Thank you for your 5 star review. It is a great feeling when we are recommended to a potential landlord from another landlord we have helped and it has been a pleasure helping you secure tenants for your wonderful apartment. If you know of anyone else who could benefit from our services please pass on my details.
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lord Bow
Very friendly
October 31, 2022
Unprompted review
Reply from Felicity J Lord
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Excellent Service FJ Lord Bow
I have been with FJ Lord in Bow for a few years now and my main point of contact is David Greenslade. David is very responsive and I would happily recommend him and his team.
September 5, 2022
Unprompted review
Reply from Felicity J Lord
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
quick problem solving... excellent customer service
quick problem solving...
excellent customer service by Jean Piper, very impressed with her service and I will surely recommend felicity J lord
November 3, 2022
Unprompted review
Reply from Felicity J Lord
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Jean piper has been great in following…
Jean piper has been great in following up on the works that have happened in my flat which has been a delight as I’ve had negative experiences with felicity j lord in the past. Thank you jean!
November 9, 2022
Unprompted review
Reply from Felicity J Lord
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Good management, OK contractors
We have been renting with FJL for about a year now and it has generally been good bar some of the miscommunication that has happened when we've needed a fix/inquiry in the property. We have specifically dealt with Jean and she has been great and been proactive with the requests made and makes sure to follow up, the downside is that some contractors that they send are hit and miss in terms of resolving the problem and them needing to come back etc.
November 4, 2022
Unprompted review
Reply from Felicity J Lord
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
They stopped replying to calls and emails
They stopped replying to calls and emails once the keys got handed over. Flat was not properly checked before they handed it over. They are not interested in sending anyone out to look at the issues we are having. Quick to take deposit etc though....
November 8, 2022
Unprompted review
Reply from Felicity J Lord
Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you
I won't recommend to use them.
I won't recommend to use them.
Poor communication and bad management.
They give you different numbers to call, re-directing you, absolving themselves of all responsibility
It often takes weeks, and endless emails and calls to get an answer including giving updates and paying deposit back.
November 7, 2022
Unprompted review
Reply from Felicity J Lord
Dear Farah,
I am sorry to hear your experience with your deposit release. Our aim is to provide the best customer service possible and the situation you have described does not reflect the level of communication that you should expect and that we strive to deliver. After speaking to Branch, I have been informed that my colleague Hassan Ali has since been in touch with yourself and has actioned your deposit release.
Canceld after holding Deposit
This company caused me extrem hassel . Because, they accepted my documents and pushed me to pay the deposit. Then after 25 days , they canceled claiming the land lord not accepting students. Then i had to start from zero and search for accomodation waisting my Time and Money. They were even hesitant to refund my deposit.
October 5, 2022
Unprompted review
Reply from Felicity J Lord
Hi, we are sorry to see your review. We have already been in touch with you to explain the reasoning for this but if you want to contact us on 02070931600 then we would be happy to discuss this further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.