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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and encouraging attitudes, making the training process smooth and enjoyable. Many highlight the exceptional service and user experience, noting the clear communication and seamless organization from start to finish. Reviewers frequently mention that the instructors are knowledgeable, patient, and highly skilled, boosting confidence and leading to successful outcomes. The customer service is also highly regarded, with people appreciating the support and guidance received throughout their journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the instructors for... See more

Service

Customers had positive experiences with service, often highlighting the dedication and support received... See more

User experience

Clients share positive opinions on user experience. Customers consistently report an outstanding and seamless... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you have never driven a lorry before and want to go straight from a cat B car license to a class 1 C+E license in less than a month then Flair are the ones to ask. The 15th of July I enquired with... See more

Rated 5 out of 5 stars

I would like to say thank you to Jaki, John and the Flair training team who called me to ensure I was well informed of what to expect for when my training started. I felt very cared for by the team... See more

Rated 5 out of 5 stars

I made the choice to book my class 1 training with Flair even though they weren’t local to me . I stayed in the hotel literally next door to where they are based and it worked out perfect . Absolu... See more

Rated 5 out of 5 stars

I had a fantastic experience with Flair — I honestly couldn’t have asked for a better team. John and Jaki were brilliant throughout the whole process. Always supportive, professional, and full of... See more


Company details

  1. Drivers License Training School

Written by the company

established in 1999 Flair Training is now a market leader in providing all classes of LGV training. We are located in Chelmsford, Essex but also provide courses from Ipswich. We are able to offer several forms of financing for our courses. Uniquely we offer Free retest training if needed on all our Cat C+E courses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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Rated 5 out of 5 stars

From the moment I spoke to Jaki and got…

From the moment I spoke to Jaki and got on board with Flair Training it has been nothing short of excellent, John in the office was also fantastic. I had Andy as my instructor and my god is he good, couldn’t have done it without his expert advice and encouragement. Flair Training are an excellent company to do your HGV driving course with and will get my 1000% recommendation always. Thank you guys so much.

November 17, 2023
Rated 5 out of 5 stars

Fantastic team who will definitely pass you.

From the first phone call the staff where really pleasant and happy to help, I asked for a trial drive and it was no problem whatsoever.

After the drive Jackie was very helpful in sorting a course that best suited my needs, John was on hand to answer all my questions and it was an excellent experience.

When it came to having my lessons I had 2 instructors Andy and Prem both were well experienced and were very pleasant to be with, I finally had my test and passed with no minors which I think shows the quality of the instructors.

Overall a fantastic experience. Thanks guys

November 6, 2023
Rated 5 out of 5 stars

What An Experience!!!

Where do I start!
From the first phone call to Jaki in the office to the day in Ipswich when I passed my driving test, the process was professional from beginning to end.
I needed my Class 2 licence as fast as possible and Flair Training provided that service without hassle.
of course, it's a 2-way street as you need to put the hours into revising for the HGV theory hazard perception and CPC mod test but I had all these booked in one day and passed them all.
I was then taken out by one of Flair's instructors John Griffin, I couldn't have asked for a better man for the job, calm knowledgeable, and a joy to be in the vehicle with, if you're lucky enough to be paired up with him as long as you listen you will pass with ease.
On the day of my test, I was with the main man John Dawson, his wealth of experience with being an ex-test examiner put my nerves at ease and I managed to pass my test with ZERO minors!
In total, it took me 4 weeks from medical to passing my test which could not have been achieved without this great company.
Thank you so much FlairTraining!
Would recommend them to anyone trying to obtain a class 1 or class 2 licence.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.
I Passed everything First time!
Both admin staff and Instructors are very helpful and knowledgeable, they make it personal to your needs and you will feel comfortable from day one.
The Theory aspect is very well thought out and if you follow instructions and do the work, you should pass no problem.
Instructor Andrew Coote is a gentleman and a brilliant teacher! Throughout my test i kept thinking about what he had taught me with the words "Plenty of mirrors & Blind spots" repeating in my head.
I passed my Cat C Class 2 first time with 1 minor.
I am over the moon that i can now begin my new career in the HGV driving industry and give thanks to Flair for the support i received.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great staff and instructors

Great staff, training and service.
Flair Training staff went far beyond accommodating my every need.
Their instructors have decades of expertise which allowed me to pass my Cat C+E Course in just two days!!
I live in Staines and they were the lowest priced in the whole of London and surroundings
I will ONLY recommend Flair Training to friends, colleagues and family going forward!
The best in the business!!

October 4, 2023
Rated 5 out of 5 stars

Excellent LGV school!

I am very happy to have discovered this school. Firstly, I thank our God for giving me the opportunity to have my articulated driver's license.I would like to thank Jaki, as she answered all my questions and was super professional. I also thank instructor Preme Clark. Always attentive and demanding and sometimes even too demanding. It's an excellent school, at a good price and I recommend it.

September 11, 2023
Rated 5 out of 5 stars

Fantastic

Fantastic

It was a hard and intense week but the results speak for themselves.

You won't be sorry

September 14, 2023
Rated 5 out of 5 stars

Whole process made easy!

Flair made the whole process so easy, from booking medical and theory to the test itself - as well as providing really useful materials to help in all the tests. Expert tuition was given by Preme who made me feel very confident going into my test. Thank you!

September 6, 2023

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