I thought the product was fine, but they definitely could use some improvement with regards to returns.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Under no circumstances buy anything from this company. They have “lost” not one but two orders… the original order placed over 10 weeks ago then the replacement order has also gone astray. They have t... See more
Company replied
the cpap machine was advertised as a proper cpap, but the article itself was a joke for a patient with sleep apnoe or difficulties breathing. the ventilator was so weak, i can t feel any air moving, l... See more
Company replied
Stay well away - refund not processed after website lulled me into a second purchase of exactly the same items. Item order still not arrived after 10 days - avoid this business at all costs.
Company replied
Company details
Written by the company
Since 2020, we've been on a mission to fuel forever fitness by making health and fitness products that are suitable for all fitness levels at the best prices on the market.
Contact info
Flamin' Fitness Ltd, 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@flaminfitness.com
- flaminfitness.com
2.8
Average
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Avoid!
Avoid!! This is an update to my previous review. I didn’t receive my order, they advised it had got lost. When I requested a refund, they ignored me and I then received a confirmation of dispatch. I complained as no longer needed the item and they advised that I could return it. I raised a dispute with my bank. I was then told to cancel the chargeback as the item was on its way and they would also refund me. I didn’t as I wanted to track the order - weirdly it is no longer showing….. so glad I didn’t cancel the dispute. At best it’s appalling customer service. At worst, it’s a scam.
March 30, 2026
Unprompted review
Reply from Flamin' Fitness
Hi there , we’re very sorry for the confusion and frustration you’ve experienced — this is certainly not the level of service we aim to provide.
Please send us your order number so we can personally investigate what happened and ensure your refund or replacement is processed correctly and promptly. We truly want to make this right and appreciate the chance to resolve it.
Avoid this company…
Under no circumstances buy anything from this company. They have “lost” not one but two orders… the original order placed over 10 weeks ago then the replacement order has also gone astray. They have the audacity to say “the courier was unable to deliver” when there never was an attempted delivery. The two items that are mentioned in the email were never ordered!!! They’ve clearly got the orders confused but we still don’t have the one item we originally ordered over two months ago. Disgraceful.
March 29, 2026
Unprompted review
Reply from Flamin' Fitness
Hi there, we’re very sorry for the confusion and the frustration this has caused. We completely understand how upsetting it is to wait this long and have orders go missing.
Please share your order number with us, and we’ll personally investigate what went wrong and ensure your original order is located or replaced as a priority. We truly want to make this right.
Lead times are terrible!
Wish I read the reviews before, don't expect your items any time soon. I am 10 days in to my order, 1 day left until the holiday I ordered the items for and honestly, they will have a small part in ruining our trip.
If they come back to me, i'll update the review accordingly
March 27, 2026
Unprompted review
Reply from Flamin' Fitness
Hi there, we’re very sorry for the delay and the impact it’s had on your plans. We completely understand how frustrating this is, especially with time-sensitive orders.
Please send us your order number so we can check the status and do everything we can to get your items to you as quickly as possible. We truly appreciate your patience and the chance to make this right.
I paid for the order they took money…
I paid for the order they took money right away it's now the 26th of the month still haven't received then I went to my Dr's yesterday after being in a serious accident being told I would never walk again so I put myself in personal pt hoping for this to work but I don't have them. So it this is what you want go anywhere else but here...
March 26, 2026
Unprompted review
Reply from Flamin' Fitness
Hi there, we’re truly sorry to hear about your situation and what you’re going through — that sounds incredibly difficult, and we understand how important your order is right now.
We sincerely apologize for the delay and the added frustration this has caused. Please share your order number with us, and we will urgently investigate this and prioritize a resolution for you right away. We truly want to help make this right as quickly as possible.
I had a very disappointing experience…
I had a very disappointing experience with Flamin Fitness. I ordered the Large Max Lift Open Back Gloves, but instead received a Small size, which obviously didn’t fit. After noticing the mistake, I reached out to request a return for order number 33136, but I never received any response from the company. The lack of customer service and communication was extremely frustrating. Because of this experience, I would not recommend buying anything from this company. If there’s an issue with your order, it seems very difficult to get help or a resolution.
January 20, 2026
Reply from Flamin' Fitness
Hi there, we’re very sorry to hear about your experience and the frustration this caused. Receiving the wrong size and not getting a response is certainly not the level of service we aim to provide.
Please contact us again with your order number 33136, and we’ll make sure this is reviewed and resolved as quickly as possible. We appreciate you bringing this to our attention.
The Company is fraudulent so please…
The Company is fraudulent so please beware!
It took just under six weeks to arrive. Unfortunately the sizing was wrong ( company error) and I wanted an exchange. I was informed that any refunds/exchange needs to be within a 30 day period otherwise you cannot request a refund/exchange. I found this ludacris as it was the fault of the companies delayed delivery that didn’t allow me the 30 day return policy. I’m still trying to get an exchange, but at this point will request a full refund, as this is not a reputable company. I have since looked at their reviews, to which they have many dissatisfied customers, with similar issues. I would recommend using another company. Good luck
March 9, 2026
Unprompted review
Reply from Flamin' Fitness
Hi there, thank you for taking the time to leave your feedback. We’re very sorry for the frustration caused by the delay in delivery and the sizing issue — this is not the experience we want for any customer.
We completely understand your concerns regarding the 30-day return policy. Please know that we do take exceptional circumstances like shipping delays into account, and we want to resolve this for you. We encourage you to contact us directly at hello@flaminfitness.com with your order details so we can arrange either a replacement or a full refund.
Your feedback is important and helps us improve our processes to prevent similar issues in the future. We appreciate your patience while we make this right.
Reply from Flamin' Fitness
Hi there, thank you for your feedback! We’re glad you’re happy with the quality of the garment and our service. We really appreciate your support!
I thought the product was fine
I thought the product was fine, but they definitely could use some improvement with regards to returns.
December 24, 2025
Reply from Flamin' Fitness
Hi, thank you for your feedback. We’re glad to hear you’re happy with the product itself, but we’re sorry that the returns process didn’t meet your expectations.
We truly appreciate your input and are always looking for ways to make returns easier and more seamless for our customers. Your comments will help us improve.
If you need any assistance with a return in the future, please don’t hesitate to contact us.
They went the extra mile
They went the extra mile, kept me informed of my delivery and it all arrived safely.
November 24, 2025
Reply from Flamin' Fitness
Hi!
Thank you for your kind words. We’re delighted to hear that your delivery arrived safely and that you appreciated our team keeping you informed throughout the process.
Fraud order 18th dec still nothing says…
Fraud order 18th dec still nothing says in transit , every not even recieved liers won’t given me refund
January 12, 2026
Unprompted review
Reply from Flamin' Fitness
Hi,
We’re very sorry for the delay and frustration you’ve experienced. This is not the experience we want any customer to have, and we want to resolve this immediately.
Please provide your order number and any tracking information you have. Once we have that, we’ll investigate the shipment and either ensure it’s delivered promptly or issue a full refund. Your satisfaction is very important to us.
Order was too small and poorly made
Order was too small and poorly made. No customer service to date. Purchased for Christmas Presents and found too small / poor quality. Requested exchange on 30th December and had no response. Very bad! My advise would be to reconsider purchase... Wish i had read these reviews prior to purchase.
January 9, 2026
Unprompted review
Reply from Flamin' Fitness
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. Receiving a product that doesn’t meet expectations, especially for a Christmas gift, is disappointing, and it’s unacceptable that your exchange request wasn’t addressed promptly.
Please provide your order number and any correspondence you’ve sent so far. We’ll escalate this immediately to ensure your exchange or refund is processed as quickly as possible. Your satisfaction is very important to us, and we want to make this right.
All bands are v weak and no variation…
All bands are v weak and no variation in resistance between them
October 23, 2025
Reply from Flamin' Fitness
Hi,
We’re sorry to hear that the resistance bands didn’t meet your expectations. It sounds like they may not be performing as intended, and we want to make this right.
Please provide your order number and any details about the issues you’re experiencing, and we’ll assist you with a replacement or refund to ensure you’re satisfied with your purchase.
Well I never received my item I ordered…
Well I never received my item I ordered and needed it for holidays I did get a full refund but was very disappointed by your service won't be ordering anything again
October 24, 2025
Reply from Flamin' Fitness
Hi Mrs Margaret, We’re sorry to hear that your order didn’t arrive in time and understand your disappointment. We’re glad that you received a full refund, and we appreciate your feedback.
We always aim to provide a smooth experience for our customers and hope to use your feedback to improve our service in the future.
mini cpap machine not fit for medical purpose
the cpap machine was advertised as a proper cpap, but the article itself was a joke for a patient with sleep apnoe or difficulties breathing. the ventilator was so weak, i can t feel any air moving, let alone build up pressure. i ve thrown away 20euros, am utterly disappointed. advert very misleading
October 22, 2025
Reply from Flamin' Fitness
Hi Antoinette, We’re sorry to hear that the product did not meet your expectations. Our listings aim to provide accurate descriptions, and we take feedback regarding performance very seriously.
If you believe the item is not functioning correctly, please contact our customer service team directly so we can assist you further. We want to ensure that our customers receive products that meet their needs.
Flaming Disgrace
Disgraceful Start to finish. Do not buy from this company . No product , no Refund.
Flaming Disgrace
December 2, 2025
Unprompted review
Reply from Flamin' Fitness
Hi, We’re sorry to hear you feel this way. We can confirm that we have been assisting you through our customer service channel, and your case is currently being handled. If you still have not received our messages, please check your email or contact us again so we can ensure everything is resolved for you.
Your satisfaction is important to us, and we’re here to help.
lost package
They lost my package and after I contacted them for re-shipping my order, waiting a month already, no package.
October 11, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Sabina, We’re very sorry to hear about the trouble with your order. We understand how frustrating it is to wait, and we want to make this right. Our team has been working on your case and we’re committed to resolving it as quickly as possible.
Please contact us directly if you haven’t received an update, so we can provide the latest information and ensure your order is on its way. Thank you for your patience and understanding.
After extremely slow shipping they…
After extremely slow shipping they couldn’t even send the colour of skull cap that I ordered
October 24, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Dokka, We’re sorry to hear about your experience and understand how disappointing it can be when an order doesn’t arrive as expected. We always aim to fulfill orders accurately and as quickly as possible.
If there’s an issue with the color or any other aspect of your order, our team is happy to assist and ensure it’s resolved to your satisfaction. Thank you for your feedback.
Great experience
Customer service was amazing to deal with after I received a faulty item, they issued a full refund immediately and a lovely email. Would certainly purchase from this company again
October 16, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Barbara, thank you so much for your kind words!
We’re delighted to hear that our customer service team was able to assist you quickly and make things right. Your understanding and support mean a lot to us, and we truly appreciate your willingness to shop with us again.
If there was NEGATIVE numbers they…
If there was NEGATIVE numbers they would be a MINUS 10. No product, delay tactics in email and then no contact. Site is a scam
July 31, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Steven, We sincerely apologize for your experience — this is absolutely not the service we aim to provide. Please reach out to our customer service team so we can review your order details and make things right as soon as possible.
Reply from Flamin' Fitness
Hi Amine, Thank you so much for your kind words! We’re really glad you were happy with our quick service and follow-up. Your feedback means a lot to us!
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