I thought the product was fine, but they definitely could use some improvement with regards to returns.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Under no circumstances buy anything from this company. They have “lost” not one but two orders… the original order placed over 10 weeks ago then the replacement order has also gone astray. They have t... See more
Company replied
the cpap machine was advertised as a proper cpap, but the article itself was a joke for a patient with sleep apnoe or difficulties breathing. the ventilator was so weak, i can t feel any air moving, l... See more
Company replied
Stay well away - refund not processed after website lulled me into a second purchase of exactly the same items. Item order still not arrived after 10 days - avoid this business at all costs.
Company replied
Company details
Written by the company
Since 2020, we've been on a mission to fuel forever fitness by making health and fitness products that are suitable for all fitness levels at the best prices on the market.
Contact info
Flamin' Fitness Ltd, 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@flaminfitness.com
- flaminfitness.com
2.8
Average
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items were shoddy
August 22, 2025
Reply from Flamin' Fitness
Hi Sally, We sincerely apologize that the items didn’t meet your expectations. Please reach out to our customer service team so we can help resolve this for you right away.
Order came on time in good secure…
Order came on time in good secure packaging. I was well informed about the status of my delivery.
July 22, 2025
Reply from Flamin' Fitness
Hi Charlie, Thank you so much for your kind feedback! We’re glad to hear your order arrived safely and that you were kept updated throughout the process.
Everything arrived on time from China
Everything arrived on time from China, with excellent tracking at each stage.
July 22, 2025
Reply from Flamin' Fitness
Hi Chris, Thank you for your feedback! We're glad to hear your order arrived on time and that you were satisfied with the tracking updates throughout the delivery process.
Responsive company and fast delivery
July 23, 2025
Reply from Flamin' Fitness
Hi Victoria, Thank you so much for your kind words! We're delighted to hear that you were happy with our responsiveness and fast delivery. Your support means a lot to us!
Potentially unsafe
Placed two orders one after the other - asked them to put them together and deliver by the last date stated online - they cancelled both orders as they can’t fulfil by those dates. I got the refunds so great. Two weeks later one turns up from China - no UK safety standards, labels etc.. and all 100% in Chinese so probably one for trading standards! Temu do better
August 23, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Brian, We’re very sorry to hear about your experience and the confusion with your orders. We always aim to be clear and transparent with shipping times and product standards, so we completely understand your disappointment here. We’re glad your refunds were processed, but we sincerely apologize for the mix-up with the additional delivery.
Please don’t hesitate to reach out to our customer service team so we can look into this further and make things right. Your feedback is very important to us, and we’ll be reviewing this carefully to ensure it doesn’t happen again.
Just got a electric snorer and it don’t…
Just got a electric snorer and it don’t even work feels cheap
August 1, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Sydney, We're really sorry to hear that the electric snorer isn’t working as expected and that it feels disappointing in quality — that’s definitely not the experience we want for you.
Please reach out to our customer service team with your order number and, if possible, a photo or short video of the issue. We’ll be happy to look into this and offer a suitable solution, whether that's a replacement or further support.
Thank you for your feedback — we’re here to make things right.
Very disappointing
Item was ordered in May. To date it has never arrived and it took until the end of June for the company to agree to refund me. I would avoid purchasing from the company.
May 23, 2025
Reply from Flamin' Fitness
Hi Shirley, We’re very sorry to hear about your experience, and we completely understand your frustration.
Waiting that long for an item and having to chase a refund is not the level of service we aim to provide. We sincerely apologize for the inconvenience and delay in resolving this for you.
Your feedback is important and will be shared with our team to help improve our processes. Thank you for your patience, and again, we're sorry we let you down.
Reply from Flamin' Fitness
Hi Jason, We're truly sorry to hear that the wrong sizes were sent and that the quality of the vests didn’t meet your expectations. That’s definitely not the experience we want for our customers.
Please reach out to our customer service team with your order number and photos of the items received, and we’ll work to resolve this for you as quickly as possible—whether through a replacement, exchange, or refund.
We appreciate your feedback and the opportunity to make things right.
Toe separation broke in a few days now…
Toe separation broke in a few days now they have broken so much no longer wearable..NOT good 😔
May 27, 2025
Reply from Flamin' Fitness
We're really sorry to hear this—that’s definitely not the quality we aim to deliver.
We completely understand how disappointing it is when something breaks after just a few days of use. Please reach out to our customer service team with your order number and a photo of the item, and we’ll be happy to look into a replacement or refund for you.
Thank you for bringing this to our attention—we want to make it right.
Cheap & nasty sliders with long delivery time
I wish I'd read all the other Trustpilot reviews before ordering a pair of comfort sliders! They were ordered on 30th May and arrived on 3rd July, well outside the guideline delivery times stated on the website. The sliders themselves are poor; narrow and vastly inferior to a pair my wife bought on Amazon for the same price. Based on my experience - and many others after reading the reviews on this site - I would not recommend Flamin Fitness.
July 3, 2025
Unprompted review
Reply from Flamin' Fitness
Thank you for your honest feedback—we're very sorry to hear that your experience didn’t meet expectations.
We sincerely apologize for the delayed delivery and that the sliders didn’t meet the level of comfort and quality you were hoping for. That’s certainly not the standard we strive to uphold.
Your comments have been shared with our team, and we take your experience—and those of others—seriously as we work to improve both product quality and delivery reliability. If there's anything we can still do to help resolve this for you, please don't hesitate to reach out to our customer service team with your order details.
We truly appreciate you giving us a try, even though we fell short this time.
Ordered a watch almost a month ago and…
Ordered a watch almost a month ago and it still hasn’t arrived. All they will tell me is that it’s been shipped and gave me a tracking number that doesn’t exist. Reached out to customer services and they won’t give me a refund because it’s been shipped. Don’t order from this company.
June 13, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Shirley, We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it is when an order seems delayed or tracking information is unclear.
After checking, we can confirm that your order has been delivered to the address provided. If you haven’t received it, please reach out to our customer service team again so we can investigate this further and work toward a resolution.
We truly appreciate your patience and the opportunity to make this right.
At last - comfy Toe Separator Bands
After a search of some years for toe spacers that are comfortable enough for long hikes, I found Flamin' Toes toe separator bands.
Soft, flexible and comfortable. No thick ridges that can cause pain between the toes. I will be hiking in comfort now!
June 10, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Su, Thank you so much for your wonderful feedback! We're thrilled to hear that our Flamin' Toes toe separator bands have finally ended your search—and even better, that they’re keeping you comfortable on long hikes!
We designed them with softness and flexibility in mind, so it’s great to know they’re working just as intended. Wishing you many happy (and comfortable!) miles ahead on the trails!
Low quality product no response back…
Low quality product no response back after requesting a refund
April 28, 2025
Reply from Flamin' Fitness
Hi Alfredo, We sincerely apologize for the experience you've had and for the frustration this has caused. We're sorry to hear you were unhappy with the product.
After checking, we did not receive your refund request, so please reach out to us again with your order number, and we’ll be happy to look into it immediately and assist you further.
Thank you for your patience—we're here to help make this right.
Excellent quality and great value
Excellent quality mask and lenses. Snorkel was a bonus. Fantastic value. Worth taking a punt as they cost about the same as a similar quality mask. Looking forward to my holiday.
March 22, 2025
Reply from Flamin' Fitness
Hi Paul, Thank you so much for your lovely feedback! We're thrilled to hear you're impressed with the quality of the mask and lenses—and that the snorkel was a nice bonus!
It’s great to know you found it such fantastic value. We hope you have an amazing holiday and enjoy every moment of your underwater adventures!
Reply from Flamin' Fitness
We’re really sorry to hear that you feel this way. That’s certainly not the experience we want for our customers.
Please reach out to our customer service team with your order details so we can look into this and do our best to resolve the issue for you. Your feedback is important to us, and we’d appreciate the opportunity to make things right.
Would not recommend.
February 21, 2025
Reply from Flamin' Fitness
Hi Aussy, we’re sorry to hear that your experience didn’t meet expectations. Your feedback is important to us, and we’d appreciate the chance to understand what went wrong.
Please feel free to reach out to our customer service team—we’re here to help and improve wherever we can.
Reply from Flamin' Fitness
Hi Emma, Thank you for your kind words! We’re so glad you had a positive experience with our communication. If you ever need anything else, we’re always here to help!
Ripped me off
If I could put one point of the star that's what they would get do yourself a favor take your business elsewhere you're going to end up losing money and PayPal will support them they got their product back and they still have my money to this day even though I got an email from them saying oh we'll give you your money back in 3 to 5 business days still waiting for my refund scam on cheap Chinese heated underlayer sent the stuff back with the labels they provided me then they give a different address to PayPal that way you lose the claim buyers beware you will find better stuff on Amazon if you're looking for heated clothing I highly recommend ... Dewbu !!
February 13, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Jay, We sincerely apologize for the frustration and inconvenience this has caused you. We understand how important it is to receive your refund promptly. Upon checking, we can confirm that the refund has already been processed on our end.
We kindly ask that you reach out to our customer service team so we can further assist in resolving this matter. If there are any issues with your payment provider, we’d be happy to provide any necessary details to help speed up the process.
Please let us know how we can assist further. We truly appreciate your patience and hope to make this right for you.
Reply from Flamin' Fitness
Hi Keegan, I’m sorry to hear that the item didn’t meet your expectations in terms of fit and fabric. Your feedback is really important to us, and we want to make sure you’re satisfied with your purchase.
If you’d like, we can assist you with a return and refund or help you find a better-fitting alternative. Let me know how you’d like to proceed, and I’ll be happy to assist!
Still waiting to hear back
I ordered 2 pairs of leggings in a size L but received both pairs in size 3XL so they were unusable for my recent holiday that I needed them specifically for.
This in itself while not great should be an easy fix- I sent an email and lodged a return request before I left for my trip- however it has been around 3 weeks now and I haven’t had a reply at all.
I would like my money back as sending the incorrect sizes is an issue on your end, and not hearing anything back and holding my money instead is extremely frustrating and wrong- especially since I had to pay even more to buy leggings elsewhere to replace these unusable ones.
January 4, 2025
Unprompted review
Reply from Flamin' Fitness
Hi Kaylie, I sincerely apologize for the frustration and inconvenience this has caused. I completely understand how disappointing this situation must have been, especially since you needed the leggings for your trip.
I want to assure you that the full refund has already been processed. Please check your payment method, and if you have any issues locating it, feel free to reach out, and we’ll be happy to assist.
Again, we truly regret the experience you’ve had and appreciate your patience. Please let us know if there’s anything else we can do for you.
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