Flaming Hot Reviews 53

Recently bought a fire place from Bythefire and couldn't be more pleased. Had a fire place installed into an area of my guest room that I didn't think possible but these guys worked their magic! Very professional service from start to finish and at a surprisingly good price!

Recently purchased a fire online, it arrived early and over the moon thanks Terry

Brilliant service and excellent communication! Cheers Danny boy

Worst UK company I have ever dealt with
Bought an elegant circular bio-fuel fire in January. Delivery 3 weeks, wanted payment in full £2000
2 months later said lost it!
Then went into silent mode - didn’t answer 24 emails, 8 phone calls
Finally contacted me said full refund and sorry re their appalling service
I said I would prefer the fire
They said 3 weeks
2 months later they said we’re going to order it!
I cancelled order and asked for full refund
They went into silent mode again for a month
Danny then responded said fire was now in stock and if we didn’t want we would have to pay £600 “restocking fee”!
DONT USE THIS COMPANY

I cancelled my order within a few hours. They took full payment and still haven’t refunded me weeks later. Don’t respond to emails either. Dodgy! Avoid completely!
Make sure you use PayPal or a credit card with these crooks to protect yourself!

I cannot speak highly enough of the beautiful fire we now have in our home and the customer service we have received from Danny. We would buy again in a heartbeat!

We have recently had a beautiful fire supplied and installed by Danny from By The Fire.
Superb service and communication from day 1.
We cannot recommend him and his installation team highly enough.
Eileen & Patrick - Canford Cliffs

I am so pleased I used By the Fire for the purchase of my Celsi Electriflame fire. Danny was so helpful in explaining delivery times and even beat his estimate of 3 weeks! Daisy was brilliant with communication about shipping and kept us in the loop with delivery updates and tracking numbers. Couldn’t recommend more highly! Thanks so much :)

I placed an order for an outdoor wood stove; before ordering I emailed to find out what the lead time was for dispatch, and was told that I could expect delivery in four weeks.

That is the last I have heard from this company. Seven weeks later, and they have still not responded to any of my emails, my WhatsApp messages, or phone calls. In the end, I have had to rely on my credit card provider to issue a refund and take up my case with the retailer directly. I have also submitted a complaint about the retailer to Trading Standards.

I am not alone: a short stroll through the other reviews online, both here and on Facebook, should satisfy you that my case is not an isolated incident. Several people have parted with their hard-earned money to the retailer only to be met with a wall of silence. How many times should a business be allowed to do this before we start to wonder whether they are behaving ethically?

At a time when small retailers are struggling, the audacity of this one to thumb its nose at the business coming its way is astonishing, and shameful.

THIS COMPANY SHOULD NOT BE IN BUSINESS.

Bought fire on line. Received order acknowledgment then nothing. Found it was out of stock. Emails are automated. Phone number is an answering service. Did not receive refund, had to claim via barclaycard.

Should have read all negative comments on face book, this guy does the above to customers all the time.