Mrs g Bryce I recently bought three pairs of your leggings and I’ve not received them cost £ 66- 27 so could you please let me knw if they’ve been dispatched I have a girl in a wheelchair who needs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
After a slow start in responding to me, when they did , they were helpful and I appreciate that, with the partial refund they offered, as the boots were not as described ( no orthopaedic arch support... See more
After weeks of trying to make contact via email to obtain a refund of my order, every time receiving a message that contact had failed - out of the blue my email went through and a refund was approve... See more
The product itself was very poor but it was very cheap. It seemed difficult to get a reply and answers to questions. However, someone is now acting very quickly and I am optimistic the issue of extra... See more
3.5
Average
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item never delivered. Emails unanswered
I placed an order for some trainers on 8th April '26. Next day I received an email saying they're being repaired for shipping. Today is 16th April and I have not received the trainers. All of my emails remain unanswered. Avoid this company.
***** Update following the reply from the vendor.
I have aleady emailed your support line using the email address you provided in your reply. Still no reply. You have ny details, you need to follow up and reply. My comments stand.
*******
April 16, 2026
Unprompted review
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Easy to read
Found web site easy to make out. And value for the items on your website.
April 14, 2026
usual easy straight forward
usual easy straight forward in both ordering & finding what I was looking for
April 14, 2026
Considering I made my order the day…
Considering I made my order the day before a bank holiday weekend, and it took 7 days to arrive was pretty good in my opinium
April 9, 2026
Unprompted review
Good service but.....
The service was very good, but the product wasn't!
April 13, 2026
Unprompted review
You took £13 .90 out of my bank extra…
You took £13 .90 out of my bank extra I am still waiting for a response why will be putting this on social media if I don't here back the reason
April 12, 2026
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
First time buyer
It's the first time I have had any
connection to your company
but I found the site easy to use
and was satisfied with how smooth it all went.
April 1, 2026
Subscription
Ordering on the site was easy, I am still waiting for my order as it has only been a couple of days.
I have only given 3 stars as a subscription was set up in my name which i did not agree to and more money has been taken from my bank account which I did not authorise. I am still waiting for customer service to get back to me.
April 3, 2026
Good price and delivered precisely when…
Good price and delivered precisely when expected
January 29, 2026
I found my choice very easy
I found my choice very easy and this is my first experience with Flash
March 30, 2026
Quick response to a question i asked…
Quick response to a question i asked giving a clear explanation
March 28, 2026
Unprompted review
Shocking company purchased 1 item they…
Shocking company purchased 1 item they kept taking money and never refunded me
June 15, 2025
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Scam stay away from them
Scam stay away from them,
keep taking money from my account, no response to my request to unsubscription I requested last October, then November and December
also this February
I got refunded last month but they taking money from account this month again.
I feed up with them, will call in bank to block their payments
Stay away from them
March 23, 2026
Unprompted review
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
My query was sorted out quickly with a…
My query was sorted out quickly with a refund the next day
Very good customer service
March 16, 2026
Unprompted review
Vaccume cleaner ordered but not received.
I ordered a vaccume cleaner about a month or so ago and up until now i have not received it,i have been in touch with the team about it they keep saying that it is on it`,s way they have not given me a date that i should receive it.I was told in the beginning that i would receive it on the 07/03/2026 it did not turn up then i was told it would be with me by the 11/03/2026 and guess what it has still not turned up,so i am none the wiser as to when i am going to receive it.I took a look at some of the reviews and was not very pleased as to what some people had said such as that they were scammers and some of the goods were rubbish,so i am seriously thinking of asking them for a full refund so that i could go to a reputable dealer to buy a cleaner.They do answer my emails pretty quick,but that`s no good to me as it does`nt tell me what i need to know.I noticed every answer to peoples reviews are exactly the same, people have said that they have been having payments of£8.99 taken out of their bank accounts without their permission.
March 14, 2026
Unprompted review
TOTAL SCAM
TOTAL SCAM! DO NOT TOUCH THEM!
Notifications from them in 24 hours. Yes a generic reply then nothing.
Support email does not reply. It bounced back yet again.
Unusable product and nearly £60 taken from my account without authorisation. Ongoing £ 8.99 being deducted monthly since December.
They tell you to mention Trust pilot for a quicker response. No, that’s so they can pick up the complaints quickly and remove them.
Let’s see what happens again.
Hope there’s a reply otherwise there’ll be a condemning Trustpilot review everyday !!
March 4, 2026
Unprompted review
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Poor Quality, Poor Service, Unauthorised Deduction. It's been a strange experience dealing…
It's been a strange experience dealing with this company. I ordered a pair of clogs/slippers, which took just over two weeks to arrive. Up until arrival I received vague messages indicating that they were on the way.
One worrying aspect is that just a few days after I ordered and paid for the goods, another amount, an unauthorised charge of £4.95, was taken out of my account, and even though I've complained about this illegal deduction, I still have not had a refund. I intend to apply for a charge back via my bank and also I'll make a complaint to Action Fraud.
To add insult to injury, the clogs were of extremely poor quality.
Stan.
March 7, 2026
Unprompted review
Reply from Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.