Was sent the wrong size shoes and…
Was sent tolhe wrong size shoes and they are sorting a correct size pair and said we can donate the wrong size pair.
Very quick reply and good result
Thanks
April 6, 2026
Unprompted review
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3.9
Great
19 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scam website, reselling Temu items for 10x their price
This website is a total scam. Ordered womens shorts for £35 and they’ve arrived nothing like the picture and have been shipped in a Temu bag. I waited weeks for this to arrive so it’s just the usual scam site. Awful quality, not what I’ve paid for.
April 2, 2026
Unprompted review
Reply from Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Rubbish !
Terrible boots and took weeks to arrive. Not waterproof, and not ture to size, very small. This is not a uk company they are based abroad.
March 30, 2026
Unprompted review
Reply from Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My questions regarding payment was…
My questions regarding payment was sorted out quickly and professionally.
March 23, 2026
Unprompted review
Item took nearly a month to arrive…
Item took nearly a month to arrive after several emails asking for updates. When the item did arrive it was not needed as it took that long to come , i did ask to cancel my order when i spent nearly a month waiting for it but they said i couldnt cancel and would be able to return it when it arrived. Their return options however are to send it back overseas and fund that youself which can cost nearly as much as said item or a 50% refund and keep the item or swap for free. Which is ridiculous , i will never buy of this company again i wish id never ordered off them and would recommend people dont make my mistake and save themselves time and money.
March 30, 2026
Unprompted review
Reply from Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Instead of making me return a item that…
Instead of making me return a item that was sent in wrong colour they allowed to keep it and sent me the item
March 17, 2026
Unprompted review
Exceptional Professionalism and Operational Agility
It is rare to find a support team so aligned with the fast-paced needs of their partners. I truly appreciate the seamless experience and the high standard of service they consistently provide.
March 12, 2026
Unprompted review
Customer service great
Customer service great, resolver issue straight away
March 9, 2026
Unprompted review
Scam site
Ordered a poncho. It took almost a month to arrive from China and when it did it was not the item I ordered, it was more like the sub £10 item I'd ordered from Amazon the previous year , not the £35 poncho I'd ordered on the site. Was given the usual chinese scam product options (send back at my expense for full refund or keep for a half refund). Save your money and buy elsewhere.
February 11, 2026
Unprompted review
Reply from Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Very easy company to communicate with.
February 28, 2026
Unprompted review
Awesome customer service
Immediate response to my question, that is great customer service.
February 25, 2026
Unprompted review
Very good customer service
Very good customer service. The item took a bit longer to arrive than expected and there was an issue re the sizes. No doubt my fault. All issues resolved. Will use again.
February 23, 2026
Unprompted review
Great company and customer service
Easy to order and to get through to customer services, sent an email regarding tracking and was replied to within about 1-3 hours (considering usually some companies don’t even reply, this is great!)
February 17, 2026
Unprompted review
Excellent customer service
Unfortunately, the product I received was faulty. I contacted customer services who responded very quickly with 2 options of solutions for me,
Friendly & efficient customer service.
February 11, 2026
Unprompted review
Quick response to question
Quick response to question, very happy with services.
February 3, 2026
Unprompted review
Great customer service!
Had a little problem with my card details not registering but sent an email and the support team replied almost immediately and help me sort the issue in no time!
Thanks guys! definitely recommend from customer service alone. :)
February 2, 2026
Unprompted review
I contacted Hike Summit as I had…
I contacted Hike Summit as I had accidentally received the wrong size shoe and I requested to swop the shoes for the correct size. I had an immediate response & an apology. And that the correct size will be sent out straight away and that I can keep the wrong ones as an apology. What wonderful customer service x
January 29, 2026
Unprompted review
quick responce brilliant
January 25, 2026
Unprompted review
Very quick in helping me with my query…
Very quick in helping me with my query and was easy to order, looking forward to my new items
January 24, 2026
Unprompted review
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