Fleetsauce Reviews 228

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and professional approach, making the entire process smooth and easy. Many highlight the exceptional customer service, noting the team's ability to provide quick responses and clear communication from initial inquiry to vehicle delivery. People also appreciate the efficiency of the service, with many finding the delivery process seamless and on schedule. However, some customers also noted issues with the administrative side of the service, experiencing delays in updates and a perceived lack of accountability regarding communication. A few other people also felt that there was poor communication and excessive delays regarding vehicle delivery, with a lack of transparency about when their vehicle would arrive.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their politeness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the attentiveness, kindness, and speed of... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the excellent customer... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the politeness... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight the politeness and... See more

Based on these reviews

Rated 5 out of 5 stars

The guys at Fleetsauce went over and above with efforts to find and secure me a new Skoda Kodiak Sportline with a sensible lead time when even the main dealers were quoting me 15 weeks and would n... See more

Company replied

Rated 5 out of 5 stars

Working with Steve at Fleetsauce was great as he listened to what options I was considering and then quickly put together vehicles that were available. Once I had decided what I wanted Steve then quic... See more

Company replied

Rated 5 out of 5 stars

After being let down by a car garage dealing directly for a business lease, we spoke to Fleetsauce, and they jumped right in and took all the hassle out of the process for us. From start to finish, th... See more

Company replied

Rated 5 out of 5 stars

An efficient and honest company to deal with. Although it was a company car swap over I still needed dates and updates on delivery. Lewis and Luke there were easy and smooth communication never promis... See more

Company replied


Company details

  1. Leasing Service
  2. Car Rental Agency

Written by the company

Fleetsauce was established to serve customers who have often been overlooked by larger leasing companies. We take pride in fostering strong relationships with both current and prospective clients. Our goal is to build a successful, proactive business based on these connections, ensuring that every customer receives the attention and support they deserve. From contract hire to fleet management, we offer comprehensive and bespoke solutions tailored to both business and personal customers. We are committed to being open and honest in all areas of our business, ensuring a transparent and trustworthy experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Thank you to everyone, especially to Artur and Caitlin, for their great customer service. They were always polite and quick to respond to any queries throughout the process, from the initial quote to the delivery of my car.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased

Considering I had a short time scale to lease a vehicle, Artur kept me in the loop and found an EV vehicle to suit my needs and budget.
This was followed up by Caitlin making sure I was kept up to date with the progress and delivery of the vehicle. Excellent customer service from Fleetsauce at every level.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient

Excellent, efficient car lease from the guys at Fleetsauce. I'll definitely be heading to these guys for the next fleet vehicle I need.
Super quick, super easy. Great price!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

They made it so easy from the start!

Artur and Caitlin made it so easy from Sourcing to delivery. Artur dealt with my many mind changes and showed no frustrations given I asked for about 15 quotes in total!! Brilliant people to deal with.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company . We have used Fleetsauce for a number of years and I thoroughly recommend them. Luke and Jack are friendly, helpful and professional and we intend to continue working with them.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

If Carlsberg did vehicle leasing...

If Carlsberg did vehicle leasing.... i got the car i wanted at the price and term i needed and the whole experience was a doddle from start to finish. Steve and Luke were professional and courteous and delivered exactly what i wanted....Cheers both.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Claire got us a cracking deal

Claire got us a cracking deal. Really supportive options that helped us a get a good deal and the car we want. Rapid in coming back to us and would be super friendly.

Thank you for helping us get the car we want and creating lasting memories

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Caitlin was incredible

Caitlin was incredible. Really supportive and responsive. She made the process super straightforward and filled in any gaps in knowledge we had

So glad we had Caitlin on the case and continued on our account. thanks for helping create new adventures with our family

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Fleetsauce's service is excellent. Claire our Account Manager always goes above and beyond. Caitlin offers excellent customer service and I am confident in Fleetsauce's ability to meet our needs. I like that there is no hard sell or pressure to buy. Would highly recommend.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Claire has been fantastic

Claire has been fantastic and made the whole experience a pleasure, she was extremely thorough and ensured I got exactly what I wanted. Would highly recommend

March 3, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your kind words. It’s wonderful to hear that Claire made the whole experience such a pleasure for you. Her thorough approach and dedication to making sure you got exactly what you wanted are exactly what we strive for. We truly appreciate your recommendation and will be sure to pass your lovely feedback on to Claire!

Rated 5 out of 5 stars

The team were very good to deal with…

The team were very good to deal with and nothing was too much trouble to them.

March 3, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your lovely feedback! We’re so pleased to hear that you found the team great to deal with.

We always aim to make the process as easy and stress-free as possible, and it’s wonderful to know you felt that nothing was too much trouble. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish and nice to able to speak to a real person when in need. Vehicle delivered without any fuss and on time.

March 3, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your kind words! We’re delighted to hear that you had a great experience from start to finish.

Providing a smooth, hassle-free delivery and making sure our customers can speak to a real person when they need support are both very important to us, so it’s wonderful to know that made a difference for you.

We truly appreciate your feedback and look forward to helping you again in the future!

Rated 5 out of 5 stars

Friendly and informative and…

Friendly and informative and professional. Lewis and Luke really made it all easy for me I have really enjoyed getting my car from Fleetsauce and would definitely recommend them

February 24, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for your kind words! We’re delighted to hear that you found the experience friendly, informative, and professional. We’ll be sure to pass your lovely feedback on to Lewis and Luke — they’ll be thrilled to know they made the process easy and enjoyable for you.

It’s fantastic to hear you’ve enjoyed getting your car through Fleetsauce and that you’d recommend us. That really means a lot!

If there’s ever anything else we can help with, please don’t hesitate to get in touch. Enjoy your new car!

Rated 4 out of 5 stars

A business owner & her Cupra thanks to Artur.

I am super happy with Artur and his work at fleet sauce. Not only did he get the vehicle and colour I wanted but he was able to get it under my budget and save me money. His attentiveness, kindness and speed is what I admire the most about Fleet and when I need my next vehicle I will be searching for him. From start to finish I felt supported and understood. I honestly couldn't ask for better customer service.

I do have to mention when it came down to the admin thats where I believe the service didn't match. I found myself chasing admin over two weeks and after every chase I would get an update. So going from excellent and attentive service to chasing down for update was a disappointment. I expressed the disappointment to who was handling my admin and the accountability was non existent. I received an email apologising for the dealers lack of speed rather than their own lack of communication. However once the documents where in place the communication improved, the process of receiving my vehicle was seamless.

Overall I am satisfied and I will happily use Fleet Sauce again. Any friend or colleague of mine I will be sending them Artur's number.

February 6, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

hank you for taking the time to leave such a nice review.

We’re absolutely delighted to hear that your experience with Artur was such a positive one. He takes great pride in delivering attentive, efficient and personalised service, so it’s fantastic to know he was able to secure the exact vehicle and colour you wanted and under budget too. We’ll be sure to pass on your kind words to him.

We’re sorry to hear that your experience with our admin communication did not match the high level of service you received from Artur. That certainly isn’t the standard we aim to deliver. While there are times when we are reliant on dealerships for updates, we fully recognise that clear and proactive communication remains our responsibility. Your feedback is truly appreciated and we will be reviewing this to ensure improvements are made.

We’re pleased that once everything was in place, the handover process was seamless and that overall you’re happy with your new vehicle.

Thank you again for your feedback and for recommending us. It really does mean a lot. We hope you thoroughly enjoy your new Cupra and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Couldn't fault anything

Service from initial enquiry to car delivery was fantastic. Smooth service, excellent communication and the car is fantastic, my wife loves it! Artur and Caitlin were a pleasure to deal with and will definitely use Fleetsauce again in the future

February 4, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you so much for the fantastic feedback. We’re delighted to hear everything went smoothly from the initial enquiry through to delivery and that your wife is loving the car.

Artur and Caitlin will be thrilled to hear your kind words. It was a pleasure helping you and we really appreciate you choosing Fleetsauce. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great communication and friendly…

Great communication and friendly informative staff.

An easy transaction and I would recommend.

January 29, 2026
Unprompted review
Fleetsauce logo

Reply from Fleetsauce

Thank you for your great feedback. We’re really pleased to hear that you found our communication clear and our team friendly and informative.

It’s great to know the transaction was easy, and we truly appreciate your recommendation. We look forward to helping you again in the future.

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